Stopped in here Sat 11/22 to test drive a Passat. I was looking at this vehicle as it was an…read moreoption for a corporate car and I was concerned as to whether or not my parents who often ride with me would be able to get in/out easily. I was a bit concerned at the beginning of my visit as there was no one approaching me to see if I had questions and the 3 managers sitting at the sales desk were apparently too busy to realize that there were shoppers in the showroom not being assisted. Rather than just walking out, I walked up to the sales desk and told them I would like to take a Passat for a test drive. They asked a young lady named Tal Mack to assist me and any negative feelings I had were suddenly erased. Tal quickly found a vehicle that matched my specifications and we took a test drive. Although Tal said she had only been with the dealership a month, she absolutely had been doing her homework! She explained the features of the vehicle as I drove and was careful to pay attention to questions I asked so she could refer me to the appropriate feature. By the time we returned from the approximately 7 minute test drive I knew 400x more about the car then I did when we got in and it wasn't technical info, but practical info for me. If I had been purchasing the vehicle for myself, I would have absolutely gone back in with Tal to work toward completing a sale. With this type if emphasis on product knowledge, I would highly recommend visiting this dealership if you are in the market for a VW.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.

When I checked in at your service department, with no appointment, I was greeted by your service…read moremanager. He promptly helped me with my needs. In addition, he estimated it may take over an hour to complete my request. surprisingly, my job was completed in just over 15 minutes. Great service, Thank You, but your costs were a little pricey, 350.00 for a key bob, in my opinion, was way too much. Sincerely Michael Fair Hammond

Horrible service…read more Brought my Volvo xc90 in and it came out worse. They said warranty was voided for some work cause of water damage. They always try to void warranty in our cases. Volvo elsewhere fixed stuff with warranty. Tried to call them back after, never answered their phone 4x Ultimately, went in with a screen issue left with a window and seat not working.... Scummy management and ownership

Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I've been taking my car here for years and I'll give the good and bad…read more The Good: *They have a shuttle service. They will pay for an uber or Lyft to take you within a certain range and pick you back up. It's great for remote workers to drop off before work and pickup at lunch etc. *They usually send out $20 oil change coupons The bad: *The coupons are to get you in the door and sell your car or buy a new one. Every time I have went they are texting me or giving me fliers about selling my car. I'm willing to put up with this for the $20 oil change. *The following happened to me today and I'm VERY irritated. I bought tires at Costco and they TOOK OFF my Costco sticker for when my tires need to be rotated and sent me home with a sheet noting an alignment should be done next visit and it is $189. So now I have to call Costco to ask when my car should be serviced by them because Toyota removed the sticker. Removing the sticker had me furious as soon as I noticed at the light pulling out. It reminded me of another situation. Prior to getting new tires at Costco my car had only been serviced at Toyota. My tires needed a tool to get them off. So Costco could not take them off, I called Toyota who informed me they wouldn't have used my tool as they use a universal one. I sure as heck wasn't in my replacement tire area removing any of the tools. So I had to order the tool to get the tire off, make another appointment at Costco. Just a giant waste of time and now my time is wasted again because they removed the sticker. It's sad, I think this was my last visit to Team Toyota Service..over a sticker.

A Very Easy To Do Business With Dealership. No pressure…read moresales....honest ,friendly, great group of people. I just purchased a vehicle from Richardson Sales & Service and I couldn't be happier. Gary, Adela & Rico , Thank You for making my first experience with you folks a wonderful experience. We'll be back ! Dave D. aka Super Dave Hammond,In

I've been looking for a motorcycle and i found one at Richardsons, the bike was super clean and…read moreDavid and Rico helps me through the buying process, real friendly people to do business with. Thanks. John

I purchased my vehicle 5 Months ago from MO. I should of wrote this Months ago but I wanted to…read moreensure I was happy first. I am ecstatic, I am so happy. Not only did I get the best price, best deal, but I know I have one of the best cars on the road. I have had many cars, this 2014 Ford Escape Titanium stands up to an 2022 vehicle of today. Full up to date electronics and technology. Aerodynamic body and well built vehicle. I had to get the air-conditioning repaired but he adjusted price accordingly. I'm very happy with my purchase and recommend this dealership to others.

They lie in their ads. Claim "clean" title however, check the vin and car is reported to have…read morerebuilt title. This is true for most cars they advertise. Was interested in one of their cars that was advertised on Craigslist as having "clean" title. Sent email asking to confirm car doesn't have a rebuilt title as some unscrupulous dealers will claim "clean title" means no liens. They never responded back. Vin was listed in ad, I checked with Beenverified.com and saw car was totaled, issued salvage title and rebuilt. How can you trust a dealer like this?

sold me a very nice volvo v60 at a good price, financing was easy and quick. They have a large…read moreselection of Vehicles and a wide range of prices.

had the pleasure of working with Sam at Crestwood Auto Auction, and I can honestly say he went…read moreabove and beyond to make the entire process smooth and stress-free. From the very beginning, Sam was professional, knowledgeable, and incredibly responsive to all my questions. What stood out most was his honesty and straightforward communication--he truly takes the time to explain things clearly and makes sure you're comfortable with every step. You can tell he cares about building long-term relationships, not just making a quick sale. The level of customer service I experienced with Sam is rare. He's patient, reliable, and always willing to go the extra mile to ensure everything is done right. If you're looking for someone you can trust at Crestwood Auto Auction, Sam is the person you want to work with. Highly recommend!