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US 30 Motors

3.7 (3 reviews)
Open 9:00 am - 5:00 pm

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Southlake Nissan

Southlake Nissan

(46 reviews)

"Maybe you should ask your husband"…read more My husband is 6'6" and often has a hard time finding a car that he can comfortably sit in. As I had a 2018 Nissan Rogue that I loved I thought lets go to Nissan to see what works for us and finally have a car my husband can comfortably sit in. Josh was great at helping us find a car and when I finally decided to come in to buy the car that's when things went south. I had an extremely frustrating and frankly unacceptable experience at South Lake Nissan, thanks entirely to the Financial Manager, Jim Menz. I was ready to purchase a vehicle and made my position crystal clear--I did not want the extended warranty. Despite saying "no" more than 15 TIMES, Jim continued to pressure me, I even asked "Are you saying the only way I will be able to purchase this car is to buy a warranty?" He said, "No I'm not saying that." Okay then I DONT WANT IT! NO IS A COMPLETE SENTENCE. However Jim refused to move forward unless I agreed to buy it - of course at this point I had already paid my deposit. This felt less like a sales conversation and more like coercion. When I continued to stand my ground, the interaction took an even more inappropriate turn. Then Jim said it, "Maybe you should ask your husband" . That comment was not only irrelevant, as I am the one buying and paying for the car, but also incredibly insulting. I am fully capable of making my own financial decisions, and suggesting otherwise in 2025 is unacceptable. Let me be very clear: That comment was completely inappropriate, condescending, and offensive. I am an adult, and fully capable of making my own financial decisions. My spouse's gender or existence had absolutely no relevance to the transaction. The remark came across as dismissive and disrespectful, and it had no place in a professional business setting. High-pressure tactics are bad enough. Being talked down to and patronized while trying to complete a purchase is unacceptable. No customer should have to endure repeated badgering, refusal to proceed with a sale, or personal comments simply because they won't agree to unnecessary add-ons. I ultimately completed the purchase despite this behavior thanks to another Manager Sam who helped make Jim stop pressuring me--but I would never return, and I strongly warn others to be cautious. If South Lake Nissan allows their finance managers to bully customers and make inappropriate remarks, that reflects a serious failure of leadership and accountability. 2 days after buying my car, I noticed thick white exhaust coming from my car that I have driven less than 30 miles on. I then noticed my car was shaking when accelerating and also noticed thick black burnt oil marks on the ground that splattered from my exhaust. At this point I am LIVID, cars are a major financial purchase, and to buy one to then have problems less than 2 days after the purchase was made... As the car was a Kia I ended up going to Kia with my car for repairs. See Kia's reviews if you want to see how that went.

If honesty and integrity are important to you, STAY AWAY. My 3rd car from here but my last. My…read moresales agent Joey Cessare anything but professional. Finance team could care less about customer satisfaction. If I carried myself in this manner at my job, I wouldn't have one.

SouthLake Kia

SouthLake Kia

(51 reviews)

We LOVE the staff at Southlake Kia! Brian Schramlin, our sales rep, was very responsive. He was on…read moretop of it all and really great to work with. Billy, the finance manager, was great. He managed to make signing paperwork fun! We exchanged our first car within days for an upgraded model and they were terrific about it. Yes, I get we spent more money but still... We got floor mats and the parts guy was helpful. Our cargo mat came in the next day. Truly, Juan, the manager, has an Amazing Team with Brian and Billy. We LOVE YOU GUYS!

Worst car buying experience I've had in over 50 years! Where…read moredo I start? 1) Car was advertised on line with a cash price, only to learn it wasn't the cash price but with financing. 2) Salesman tried to upsell with a $500 rear brake flashing light option and $1800 for the ceramic coating and interior protection. I declined the light and negotiated the price for the protection, only to learn right after it was already on the car (they automatically put it on all their cars. I was told the price was for the warranty). when I said why didn't you tell me that, I was told, " oh, did I forget to mention that ?" I felt that to be very deceptive and lost my shit! 3) I was going to return a few days later, on Tuesday to pay for the car, the salesman told me that he didn't know if the factory rebate would still be offered then, but when I call into the dealer the next day , I was told it was good til Monday, so I hurried to pay then. Why did the office know this and not the salesman?? 4) During the time I was finalizing the deal, I called for the sales manager Juan as I wanted to switch salesmen, left a message and he never bothered to return my call (I know he was there as I was told later he was) 5) When you sign paperwork at night, no one is in their building so you have to walk to the dealer next door to meet the finance guy. I guess he cant walk over on a cold winter night to accommodate the customer 6) The next day, after everything is complete, the "thank you" email comes in and we are asked to fill out a survey. No survey included so I requested one. never received that either. I guess they knew it wasn't going to be a positive review Had they not had the exact car we wanted (couldn't find it at any other dealer) I would have walked out after the I was told about the extras that were already on the car

Toyota of Merrillville - Day of purchase

Toyota of Merrillville

(68 reviews)

Rick in the service department was absolutely incredible. My car broke down in the middle of…read morenowhere and the closest place I could get it towed was TOM. Needless to say, I was a bit shaken and scared of a possibly catastrophic engine failure but Rick walked me through my 100+ diagnostic and was able to get to the root of the problem. Not only was the service quick, but he assured me throughout the process and called to check on any additional services that needed to be completed. This is why I love Toyota, they were committed to keep my 15 year old Prius (Car-E Fisher) in running condition since she still has low miles for a 2009. The online review of any issues is really great!

DO NOT BUY USED CARS HERE!!!!…read more I have been slowly putting money away, just turned 52 years old and have never had a car note in my life and plan to keep it that way. Ran into Nick the salesman who was polite and courteous as all hell and this review should not affect him whatsoever. I see a ad on fb for this 2017 jeep grand Cherokee with 125,000 miles on it, I call nick answers and says cool we'll see you tomorrow. Come in wife takes it for a drive and loves the way it drives. Fill out all the paperwork and pay close to $11,000 all in $100 bills. Have to wait for title to register and plate in Illinois. After a couple days of driving it wife says gary my heat ain't working. It's blowing cold so I grab a jug of coolant and fill it up ok maybe it's low. Week and a half later same thing. Ok now we got a leak or worse. So I scope the water pump and see no moisture around there and fill up coolant for the third time checking all the hoses. Squeezing make sure when under pressure it's not spraying to no avail. Kinda forget about it until 10 more days needs more coolant. Decide to call around and get a diagnosis from a shop. Told bad head gasket but I don't want to believe a company as big as Toyota of Merrillville would sell me a vehicle with a bad head gasket. 2 weeks later (had to make appt) I get into the 2nd shop and they don't repair them but diagnose them in black and white a multi million dollar car company screwed the lil man to make a buck. They can afford to eat something like this, understand I bought as is with no warranty implied but the fact that yall even put this on ur lot at such a high price when it should of gone to auction is absurd! So take note if you got a pos and bring it to this place just realize they gonna rake someone like me over the coals and overcharge them for it without doing any repairs outside a oil change and maybe tire rotation. I wouldn't send my blind sisters ex husband here whom I hate! This place just has a deceptive practice and will be contacting attorney generals office because if they topped off the fluids and didn't see the additives in coolant floating then they put it in there. And now after investing $11,000 in a vehicle now I gotta spend another $3000+ fixing a head gasket and hope the head or pistons aren't warped. This place is PATHETIC!!!! Owner should be ashamed of himself if I had the money id rent a billboard right on hwy stating they sell cars with bad head gaskets I'm sorry this is so long winded but I needed to get it all out and if I can stop even 1 person from being ripped off like I was then it will all be worth it!

US 30 Motors - usedcardealers - Updated May 2026

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