1. US 30 Motors

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Crown Point, IN

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US 30 Motors

3.7 (3 reviews)
Closed • 9:00 am - 2:00 pm

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SouthLake Kia

SouthLake Kia

(51 reviews)

I was stranded at a park nearby, 90 minutes from home. My Soul was towed and I followed in a…read morerental. Considering the time, I worried I'd have to leave the Soul overnight to get repaired. But they fixed it within a few hours; the service rep found discounts to apply; and a porter followed me to the rental facility so he could drive me back to Kia to pick up my car. They saved me a Lyft fee and the driver could not have been more pleasant. After a day of everything going wrong, I was delighted to see so many things go right.

Worst car buying experience I've had in over 50 years! Where…read moredo I start? 1) Car was advertised on line with a cash price, only to learn it wasn't the cash price but with financing. 2) Salesman tried to upsell with a $500 rear brake flashing light option and $1800 for the ceramic coating and interior protection. I declined the light and negotiated the price for the protection, only to learn right after it was already on the car (they automatically put it on all their cars. I was told the price was for the warranty). when I said why didn't you tell me that, I was told, " oh, did I forget to mention that ?" I felt that to be very deceptive and lost my shit! 3) I was going to return a few days later, on Tuesday to pay for the car, the salesman told me that he didn't know if the factory rebate would still be offered then, but when I call into the dealer the next day , I was told it was good til Monday, so I hurried to pay then. Why did the office know this and not the salesman?? 4) During the time I was finalizing the deal, I called for the sales manager Juan as I wanted to switch salesmen, left a message and he never bothered to return my call (I know he was there as I was told later he was) 5) When you sign paperwork at night, no one is in their building so you have to walk to the dealer next door to meet the finance guy. I guess he cant walk over on a cold winter night to accommodate the customer 6) The next day, after everything is complete, the "thank you" email comes in and we are asked to fill out a survey. No survey included so I requested one. never received that either. I guess they knew it wasn't going to be a positive review Had they not had the exact car we wanted (couldn't find it at any other dealer) I would have walked out after the I was told about the extras that were already on the car

Toyota of Merrillville - Day of purchase

Toyota of Merrillville

(71 reviews)

Rick in the service department was absolutely incredible. My car broke down in the middle of…read morenowhere and the closest place I could get it towed was TOM. Needless to say, I was a bit shaken and scared of a possibly catastrophic engine failure but Rick walked me through my 100+ diagnostic and was able to get to the root of the problem. Not only was the service quick, but he assured me throughout the process and called to check on any additional services that needed to be completed. This is why I love Toyota, they were committed to keep my 15 year old Prius (Car-E Fisher) in running condition since she still has low miles for a 2009. The online review of any issues is really great!

Scheduled a basic oil change and inspection…read more My wife and I were met with friendly service advisors and we were given a free shuttle to breakfast and back. Unfortunately, that is all the highlights of today's service experience. After being checked in, I requested that all communication be sent via text msg. This did not happen. I received numerous calls from the new advisor and when I called back I got someone else's voicemail (presumably someone doesn't work there anymore). There seems to be a real disconnect between the advisors and the shop. After returning to the service department, we were told it would be 2-5minutes for the truck to be completed and pulled around so we could leave. 30-40 minutes later, we found out that the oil change was not yet completed because they were out of my specified oil (5w30). After 10 minutes passed I inquired again about the progress on my truck. There was another helpful advisor that said he thought he saw an oil delivery on the counter behind him. Sure enough the oil was delivered and my advisor was not informed. Finally, the oil was added and we were allowed to leave. When we got home, I looked under the hood and noticed they didn't even fill up my windshield wiper fluid which is less that half. It was really disappointing experience today and I hope they iron out their issues.

US 30 Motors - usedcardealers - Updated October 2026

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