SCAM, sent "driver" for pickup, aggreed price 600.00. Driver shows up, takes a flashlight under…read morecar, tells me catalytic converter is "aftermarket". The guy is rude, pretends to call his boss and offers 450.00. We haggle 20 minutes, I took 525.00 to get him and the guy off my property. Unless you like these kind of games, make them offer 800.00 over phone and argue from there. I wasn't suprised, I was pissed and let him know it. Liars, cheats, and a**holes. And beware -- These people must have 10 phone numbers as well websets!! Expect all of them to be answered buy SAME individual. Don't assume you are calling another business.

Save your time don't call . They set appointment never showup. customer service is so…read moreunprofessional on the phone. and their price is not correct when they give you a quote they try to lowball you. When and if they show up . Speaking for friends and neighbors and myself experience

I had the opportunity to work with FJM on the repair of my vehicle. The way they accommodated me…read moreand the person who hit my car was nothing short of astounding. The other party did not have insurance coverage and they worked on the background with her to get my truck repaired and back to working conditions in a very reasonable amount of time. Joe was the person in communication with us and he made sure to update us periodically and never make us feel like a nuisance. I will post AFTER pictures shortly. Professional service and great quality.

My husband and I have been working really hard to get this business to help us with our 1971…read moreChevelle bodywork. We have called and called and called to follow up. We keep getting told "The owner isn't in yet" or "The owner is busy" and other excuses. They can't even be bothered to write our names down with a phone number to contact us back. Awful customer service. We are looking into other body shops. Just a heads up.

Awesome professionalism. Unfortunately a moron hit my vehicle and took off. My insurance company…read morerecommended two body shops. I asked around and heard this was a very great place for bdy work. Received permission from my Insurance company and told them what I heard. The adjuster agreed that GOVERT was the place to go, but stated she had to give me at least two places. So I went there. From the time I spoke with Molly the receptionist, to the adjuster on site, there was nothing but pure professionalism They did an absolutely FANTASTIC job in repairing my Chevrolet. It looks like new again. In addition, they vacuumed my car and cleaned the outside. Who does that anymore. I HIGHLY recommend GOVERT Auto Body. . Molly, she was totally an awesome lady to speak with on the phone and in person. If you need body repair, this is the business to go to!

A few months back my wife's 4Runner got hit by a deer. Two doors were badly dented and the mirror…read morewas torn off. The team at Govert were professional, on time and did an amazing job. Great service especially when unplanned things just happen.

Nick at the front desk, John and Tom, the General Manager were extremely professional and…read moreknowlegable as they took care of my new car in a fender bender. They were extremely helpful and knowledgeable in getting my car back on the road with timely and proffesional service. I would highly recommend them for all your auto body needs

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

Needed an oil change, and to make sure my car was okay due to the dealership's failure to address…read moremy tire pressure warning light. They were able to do all of this, and more importantly, they were honest with me! Fair prices, good service, & excellent customer service. Win win win in my book!

I went with my daughter to pick up her vehicle as it was taken to RB's Towing by the police while…read moreher ex-boyfriend was driving it. When we went to the window and pushed the buzzer, a young lady came to the window. My daughter explained why she was there and the young lady asked for her driver's license and the ISP Tow Report. My daughter gave them both to her. Then, it was discovered that the trooper mistakenly put my daughter's grandmother as the registered owner when she is not. That caused an issue which I can understand. So we went back to my car and my daughter called the police department, explained what happened and we waited for at least a couple of hours for the officer to arrive. He cleared things up and told the folks at RB's the car could be released. Then, my daughter was told by a second woman claiming to be the "manager" that she needed a second form of identification. My daughter got back to the car upset and told me what happened. That upset me because there was no mention of a second form of identification from the first woman. The officer cleared the release because that was all they said they needed, and suddenly once that happened they needed a second form of identification which by the way my daughter did not have. My daughter went through hell the night before, her vehicle was taken from her and wound up in one of the worst tow yards ever!!! She's lucky to have her life, let alone her license. No where does it say you need two forms of identification; a driver's license is required. I took photos of every sign they have, and the website is lacking tow information which is not surprising. These folks are trying to hustle us and I am livid!!! I call it as I see it and I call BS!! It's Friday and the vehicle will likely stay at least one day (one day too many) and these people are SCAMMING!!! I am a manager and that's not how you conduct business at all. You collect money honestly and with integrity and treat people fair. The second woman was smug, condescending and a con artist playing "manager". People are already at their mercy because they have the vehicle but they really want to take it a step further by robbing you of your hard earned money. If your car is towed there, you don't have control of that. But, I warn you not to use any other service because their integrity is shoddy. They deserve ZERO stars. They need to be and will be reported.

These guys are INCREDIBLY nice and they know their craft, which I appreciate. I don't feel like I…read morewas haggled or overcharged at all. They are very clear about their strengths and they stick to them, which I appreciate. Fast service and done exactly as discussed. I'll definitely return!

This is the BEST Auto Repair Shop in East Chicago, IN. I've been here several times; And the…read moreworkmanship is fantastic!. If for some reason they can't work on the vehicle? They will tell you why. They have always made sure; That I can drive safely again!. They take pride in what they do!. Their prices are affordable. They work diligently. I have never had to go back, because of a problem with their service. Don't waste time on Auto Shops that attempt to do the work or charge high fees; For a simple Oil change. Trust in "One Stop Auto" to keep your vehicle running smoothly!.

The mechanic is rude. He doesn't know how to talk to people! This place is not women-friendly! They…read morewon't listen to you! They assume that you are an idiot and don't know your own car. There's a few things that I need repaired however the ignition coil was at the top of the list. The car just recently started shaking and stalling. I came there and asked for a diagnostics and I wanted them to fix that problem first. They diagnosed everything gave a quote and the mechanic basically said that HE WANTED TO WORK BACKWARDS ON THE LIST OF PROBLEMS. Not addressing the most severe issues FIRST. Then told me they would need to keep it a full day! This is to ensure that I PAY THEM TO DO ALL OF THE WORK! I can't afford to do it all at once or be without my car a full day! Address the more severe issues first then I can come back and get the minor stuff done! It's their way or the highway and as I customer, I despise that! Listen to the customer! They are some bullies! Maybe they don't treat men like that ‍‍‍ I paid for the diagnostics ($140)but I'm going to go to someone who will address my concerns properly

Excellent service. They replaced my rear brake pads and rotors at a very competitive price, $500…read moreless than the dealer, were timely, courteous and no issues after 2 months.

Our car wouldn't start and we didn't have the title anymore. I called them after another company…read moreghosted on us and they were able to come out the same day. They even showed up earlier than the agreed upon time! I gave him the paperwork and keys and he handed me cash and towed the car away. I wasn't sure what to expect, but the whole process was incredibly painless.

Called for a quote and was given the best amount. Came same day within 30 minutes and picked up the…read morecar. Cash on hand.