My desktop was getting past its prime. I went to two computer stores to see what desktops they had as well as their services. TCS Computer was the third store I visited. I was warmly greeted by the manager and he asked me what I was interested in. After discussing what I mainly use my computer for, he recommended a Dell Intel 5 (which is what I was interested in). Although he didn't have one in the store, he ordered it for me and it arrived the next morning. I was asked to bring in my existing desktop to do the data transfer at lunchtime. Around 3:00 pm they called and said it was ready for pickup. I went in and was warmly greeted by Jon, the service manager. He showed me the display changes between the Windows 11 display vice my previous Windows display. He was very detailed and answered all of my questions. The total cost was very reasonable. I plan to use TCS Computer for my future computer needs. read more

Took my laptop to TCS to repair the cracked screen (still functional, just couldn't see part of the screen), and they said they could fix it. After a few weeks, I called and they said my computer was now not turning on. I frequently had to call them to get updates on my laptop, and after months of no improvements, I asked for my laptop back to take it to another repair place. They returned it with no screen, the wrong screws in the base, and tried to hand me two different chargers before finding mine. My computer was unrepairable in that state, so I lost a $1,000+ computer from a cracked screen. I would have appreciated an honest approach by saying that they could not help fix it, but instead my computer was broken. They waived the service fee, which I appreciated, but this was trivial compared to the price of a new laptop. Edit: I have now included two photos of the card given to me in regard to the repair. This computer was under the name Adella read more

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Very fast service! Found problem with our laptop, provided a used but superior laptop replacement, and cloned everything from the old to the new in only a few days and at a reasonable price. Very knowledgeable and helpful! Highly recommend! read more

I have used TCS Computer periodically for at least the last 35 years. They have always proven honest, reliable, and enormously helpful. They have always been willing to answer my questions and have never once tried to sell me something or perform repairs I did not need. I just found out that my present computer, which I built about 15 years ago, will not run Windows 11. I could probably figure out how to make it compliant, but I think it's time I got back to TCS, just to be sure. read more

TCS has provided me 10+ years customer support for both personal and business computers. In repairing or replacing anything computer related their advice is extremely knowledgeable and trustworthy. Whatever the computer need may be, it is quickly diagnosed and the findings explained clearly for whatever work needs to be performed or choices in equipment to be replaced. TCS stands by their work, are very fair priced, and always provide a quick turnaround in service. This is a family owned business and they treat each customer like family, making sure their computer needs and expectations are met. read more

Took my laptop in and TCS was able to assess and fix the issue in less than two hours. Abi was so helpful in sharing his knowledge of recommendations for Virus protection software. Super convenient location if you live in Springfield or Burke. Also a great option if you are looking for refurbished laptops or desktops supported by strong tech support! read more

Friendly, honest, capable and inexpensive. They guanantee their work. What more could you ask for?

Good service and fair prices. TCS completed the work sooner than expected, demonstrated excellent communication, and exhibited skill with their work. We will be using them in the future and couldn't recommend them more! read more

Before moving to Washington DC, I have always taken my computers to be serviced at TCS in West Springfield, Virginia. They always provide the best in location and great customer service. There knowledge is phenomenal and if you need parts replaced, you just have to be patient but they will make it work. Their prices are very very competitive, and they've never let me down! Although I live in Southwest DC, I will travel to Springfield Virginia to get my computers repaired at TCS! Often times I buy some computers to give to other people, I will buy those refurbished computers from them for sure, I love, TCS. read more

Great job, very reasonably priced, quick turnaround , highly recommend them. My keyboard wasn't working, they diagnosed and fixed in 24 hours! read more

Awesome family owned business. I have been a customer of TCS Computer for both my personal and small business needs for over 15 years. They have assisted me with computer advise, laptap repair, the purchase of a new computer and the transfer of data. They also helped me choose the right antivirus protection to secure my personal information. Recently, I working on my computer, I was found myself locked out of my system...screen completely blank... and then system asking for a BitLock Recovery.......Fearing that all was lost, I made a panic call to TCS Computer and Mazi calmed me downed, told me to bring my laptop in so he could access the situation. Less than 20 minutes after my arrival, Mazi had resolved my computer reboot issues, removed browser notifications, and cleared some other harddrive issues. TCS Computer will always be my go to. They are thorough, professional, personable, fair, and always go above and beyond to get you back up and running. read more

I recently upgraded PC parts, and I turned it on, and then the power was on but did not show on the screen. And I need to fix it before Friday because it was before Christmas. So I went on Thursday morning, with my desktop TCS, And I told everything about the situation. So the owner fixed my desktop in about 2hrs. The Service was really fast and nicely done. Will come back in the future if I need any other repairs. read more

Had an issue with my laptop keyboard and took it here for repair. Mazi helped me out and was able to quickly diagnose and fix my problem. Will definitely come back in the future if I have need of any other repairs. read more

Great Mom and Pop local shop. This shop has repaired a laptop and an iPad screen for me and I have been very satisfied with the work both times. read more

I was in need of internet service in very short order. The staff stayed late to get me fully set up with what I needed, and for a very affordable price. The combination of customer service and competence is exceptional. read more

They're super nice, I have being going there to pick up UPS packages. And lately I have been looking into getting a PC for my son.

I had no idea what was wrong. Mazi was able to tell me in five minutes what the issue was and a good idea of cost. The laptop was fixed quickly, cleaned up, and is working well again. I'm glad I found them! read more

Great place! Over the years I have had my laser jet printers and computers repaired here, bought refurbished laser jet printer and just last week had the old hard drive in my 17" laptop replaced with Solid State Drive and it works great and super fast now! Recommend! read more

I took my Macbook Air to Mazi at TCS Computer when I was having several issues with using Chrome for an online class. He was able to adjust settings and clean up some malware that was causing problems. I was grateful to get this taken care of quickly and get back online for my class. Mazi knew exactly what to do and was prompt and pleasant. read more

My son's computer locked up by bitlocker unable to recover because phone used to install computer was no longer in our possession. They resolved the issue within a day an gave us a great rate!! Notebook is working great! read more

I was having a hard time setting up my two monitors to my docking station for my home office and was beyond frustrated. I called TCS Computer and explained my problem. I went in and Mazi solved my issue in less than 5 minutes. I am mad that I did not contact him earlier and continued to purchase the wrong connectors. Mazi's ability to easily explain everything to me gave me the confidence that I could do what was needed. The customer service is truly second to none and they will definitely be receiving all of my future computer business. read more

Previously, I went to another computer store to get my computer fixed. My touchpad suddenly stopped working and my 'J' key was broken. That rival store told me it would take three days to repair since they would need to replace my entire laptop's keyboard. A week went by, and I got a call back from them saying their vendor does not supply them with the keyboard. You can imagine my outrage considering I went a week without my computer for no reason. Immediately after that call, I picked up my laptop from the store and drove right to TCS Computer. I told the Mazi about the issue, and he agreed to take a look at it. I expected to wait another week, so I left. Lo and behold, two hours later I get a call from him saying its all fixed. Not only did he fix it, but he completely cleaned my computer of any dust/debris! I was more than satisfied. He did not have to order an entire new keyboard as the other store claimed was "needed" and finished the job in less than a day! When entering, all you need to do is describe your problem and fill out a half-sheet document about your personal info (name, email, phone, etc.). Once done, you're free to go! I would highly recommend this place over others, simply for how fast the problem was resolved. read more

Brought two laptops in on 04/14/22. Of course they could not give me an estimate for repairs until they diagnosed the problem. Fyi, they have a minimum diagnostic fee of $80 and by filling out a service ticket you must agree to an initial fee of up to $180. Went to pick it up on 04/15 and wouldn't you know it, was conveniently charged the full $180. Diagnosis? It needed a new screen. Since diagnosing amounted to nothing more than connecting the computer to an external monitor and watching it, I considered this charge to be excessive. However, they did tell me there would be no further labor charge if I had them do the work. When I got there I discovered they forgot to replace four mounting screws for the hard drive. This may seem like a small item. But, it is an indication of sloppy workmanship. They replaced the screws and I had them order the new screen. The other laptop had a corrupted external hard drive. They kept it over the weekend to clone the data onto a new internal drive and install it. On 04/18 I went to pickup the second laptop, only to find four more missing screws for the external hard drive enclosure. After searching for an hour they were able to locate some screws that would fit. More sloppy work. For a new 500GB SSD drive, cloning the data and installing it, I was charged $160. I considered this to be somewhat reasonable. Brought it home only to find the new hard drive was also corrupted. Brought it back so they could attempt to repair the operating system. Since they already had my money, further repairs were given a low priority and put on hold. After almost a week later, they had to install an entirely new Linux os on it. Thereby erasing all the data and files. I told them this was not a problem since I had everything backed up. On 4/26 Mazi called to tell me it was ready. He said it would be no problem to pick it up the following day. I arrived at the store at 10:30 a.m. on 4/27 only to find they were closed. Went back home and called them several hours later. I was told that Mazi only worked a half day and the owner, Abi was on a remote call. After two weeks, four trips to their shop and $340 later, I can finally say the two laptops are working well. In all fairness, part of this can be attributed to their unfamiliarity with Linux operating systems. But they knew this up front and it should not be used as an excuse for shoddy repairs. Computer and laptop repair are highly competitive businesses in this area. There are numerous technicians who both work from home and have a physical store front. Before letting TCS do any repairs, I would highly recommend you try to self diagnose the problem first and then shop around. I would suggest looking at Washington Consumers Checkbook magazine, Yelp reviews and Google to research good computer technicians who charge reasonable prices. Unfortunately, I did find TCS in Consumers Checkbook and their glowing reviews did not reflect my experience. In hindsight, I should have just connected the one laptop to an external monitor myself to see if it worked, then replaced the screen. On the other one, I could have just reinstalled the OS and cloned the hard drive. Both of which are well within my skill level. read more

Really great place. My daughter broke off the plug on her laptop. The repair took about a week. The owners were friendly & explained about having to order a part. It was $160 (computer itself cost $300), but still cheaper than buying a new one I was very impressed they honored the Yelp checkin coupon when they knew nothing about it & the $ comes out of their pocket. I will be back & recommend them. read more

Outstanding business! Great for both new computers and accessories, and repairs. Professional and prompt service.

Ever since I first went to TCS, years ago. to have my wife's old computer set-up migrated to her new computer, I have used their services every time I have needed work which I could not do myself. The latest issue, very recently, was getting my computer to boot...it had somehow been locked by a software issue which I could just not resolve. They had it ready the next day and it's as good as new. In every case I have received friendly, professional and satisfactorily quick service. I have never felt overcharged and I have never had to take the computer back because of some issue they had not addressed. They are only a couple of miles from my house, which is very convenient, but if they were all the way across the county I would make the drive...they are worth it. read more

I had some liquid spill on my keyboard. When I went in, the guy who helped was nice and helpful. They told me it would be 5-7 days (not business days mind you) to get my laptop fixed. They had to order a new keyboard to install. It costed 123 including tax. Pretty reasonable considering it was my mistake spilling the liquid on my laptop. The laptop works just fine now. Anyone who needs a repair, computer built, or anything else computer related, this is the place to go. read more

My hard drive crashed and I had a lot of important documents on it . They ended up sending it to a clean lab for me and were able to recover almost everything. Expensive, but I'm so happy it was successful! read more

I have called on this store a few times when in need of repairs or replacement accessories for some vintage PCs. They have been able to help me out and their costs are very resonable. I also rented a loaner when I needed an extra computer for a short period. read more

I Highly recommend this place for your repairs , super friendly, professional and on time , thanks you Mazi for saving my laptop from liquid damage and your service. read more

My experience with TCS couldn't have been better. I had an issue with a fairly new HP laptop that was no longer turning on. I had to get this fixed as soon as possible. They provided a quick and professional diagnosis, and turned it around incredibly quickly. Very patient and knowledgeable staff. Highly recommended! read more

Outstanding service on MacBook Air with water damage. Clear expectations for cost of service and diagnosis. Great communication throughout the repair process. read more

MAC DESKTOP I bought my MAC desktop about 3.5 years ago from the APPLE store in Fair Oaks Mall, VA. Since the very beginning, I have had difficulties with my mouse and keyboard. The mouse was jagged, would stopped working intermittently, and sometimes would not work at all. The keyboard would not work many times. This chronic problem continued for 3.5 years. I have taken my MAC many times to the APPLE store, consults on the phone, etc. APPLE did not know what was wrong with my computer. They kept insisting I buy a new mouse. Three mouses later, my MAC still did not work. In fact, nothing worked properly at all! The problem got worse and worse. I got more frustrated with APPLE I finally was able to locate Customer Service for APPLE. A very nice woman named Carla, did try to help, but unfortunately, she said to take it back or get a new computer!!! My computer would probably cost $1,000 or more to fix, I should get another one. My thoughts: No thank you!!!! I decided to go to an unauthorized dealer in my local area. I found TCS Computer, in West Springfield, VA. Mozzie, the Computer Expert there, fixed my computer in one day!!! I asked what was wrong with my Computer. He said the bluetooth in the computer was not working. He replaced that device. How much? $325.00!!!! Three Cheers for TCS Computers!!! I strongly recommend them! read more

I have been using this business for decades. They always provide excellent service. Because I run programs that require a lot of processing power and speed, I do not go anywhere else. Their knowledge of hardware and software is unsurpassed. You should not go anywhere else! read more

I visited TCS because I need data retrieved off a Hard Drive. After I check the posted reviews, I decided that the glowing reviews they received were probably slightly over exaggerated. Let me be the first to say that the reviews are right on and if anything, understated. I went in after unsuccessful retrieval by another repair service, and Abi and his lovely wife were friendly, courteous and attentive. He left what he was doing and attended to my needs, correctly diagnosed the situation and within minutes, he had started the process and told me it would take only a couple of hours. Other repair place took 2 weeks, and still didn't get what I wanted done. I also had him check my other computer, and he found the problem, and fixed it immediately at no charge. I now have my data, and my spare computer working fine. Thanks. read more

Excellent service, super helpful staff who helped solve my computer in a day to get me back up and running. Very responsive, I would use them again based on the customer service I received. read more

About ten years ago, TCS Computer built my first PC and has serviced, upgraded and maintained all my computer needs ever since. Their service is professional and very reasonably priced. After each purchase, they have been patient with my endless questions and have spent hours making sure that I'm comfortable with the equipment. Last month I was in need of urgent service on our badly infected PC and laptops, but due to illness, I was unable to take them to their store. Abe the owner, kindly came over to my house, carried everything to the store and took care of the problem swiftly. We were up and running in four days. He then proceeded to spent a couple of hours on the phone with me and my husband training us remotely on the new equipment. You can't get better service anywhere else. It's clear to me that they really care for their customers. read more

They held my computer as ransom! When my very old computer stopped working I needed some advice as to whether it was worth fixing or not. TCS had good Yelp reviews so I decided to give them a try. I called and they told me they'd be happy to see it and provide a quote. But when I decided it wasn't worth they money to fix things changed. They told me they'd already started working on it and had to charge me. The only reason I brought them the computer in the first place was because they said they'd look at it before charging anything. I felt scammed! read more

Took hard drive to salvage data. No luck. Understand they didn't have the right equipment, but it took me over month to get them to determine this. I had to call and visit several times. Believe they do good work they just need to be prodded. read more

I have had a few occasions to go to TCS and it has never been under what started out as good circumstances...concerns of lost and unrecoverable data due to computer problems. Yet, as hopeless as I was when I walked in with my computer, I have ALWAYS walked out relieved and happy with the data retrieved. They are the only people I would trust to resolve a computer crisis and I recommend them highly. They truly know what they're doing and know how to diagnose and fix even the most hopeless computer situations. The data and photos they retrieved for me were truly priceless and they recognized that and were very persistent until they were able to resolve the problem. They are a hidden treasure in Springfield that more people would benefit by knowing about. read more