Came here to pay my bill Friday morning it's 10:15 says it's open but nobody here and gate is…read morelocked up poor service nobody is here what a joke

Wow very helpful. The young lady that helped me was great. I needed some help with my phone. Fixed…read moremy problem in two minutes. She convince me to buy a beautiful wallet for my phone. Great quality and great price.

This location Verizon is a corporate store. I gotta say, I was really impressed by the kind service…read moreI received from Kaleb, and the rest of the staff at this location. They answered my questions in a way that wasn't confusing, and Kaleb was very friendly, as well as reminding me of the other Verizon benefits that I could take advantage of. If you're not currently satisfied with your current cell provider, you should visit this store to see if they can help.

Cody was very helpful in assisting me with the somewhat minor problem I was having with my phone.read more

Rodney was so sweet and helpful!! I ran in right before they closed, desperate to turn in my…read moretrade-in device. Rodney calmly and kindly helped me through the whole thing. Great service!!!

I've been a T-mobile customer for 18 years. I have multiple family lines, home internet services,…read moreand pay my bill on time. I would highly recommend T-mobile for phone and internet services, however, I would not recommend the Blue Springs location as their customer service is terrible. In addition to long wait times and terrible parking, many staff members lack basic customer service skills and ethics. Unfortunately, this has not occurred on one occasion but several times. Most recently, I was encouraged by their store manager to commit insurance fraud as their store did not want to get dinged with a warranty claim. I followed the correct steps shared by T-mobile's technical team for a warranty claim, and my new phone was shipped to this location. I received a notification the phone had arrived and drove to this location for pick up. Upon arrival, the manager stated they would not give me the phone as T-mobile had implemented a new policy and their store gets dinged $500 for warranty claims. I stated I had been without the phone for two days and really needed it. I was told they would not be giving me the phone and that I should've said there was damage and claimed it through insurance instead. Fortunately, I do have a conscious and don't lie for personal gain. Drive the extra miles and go to Independence or Lee's Summit.

horrible customer service, I went to this location to report a glitch in the paying system for…read morecricket website... Showed the young lady the pics i had taken... Her response,, " you can pay here and we will charge you a service fee, or go to walmart and get a card that works.." This same location has turned people away because they have no clue what they are doing. I and the others have gone to the Independence , MO , Mall location and received awesome customer service and took care of the system error on the cricket service app. Avoid the Blue Springs location..

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Blue Springs store today.

I purchased I new Samsung 2025+ that was mailed to me on February 20th. Upon finally receiving my…read moreprotective screen covers in the mail (because what RN would dare to take a naked phone to work in her pocket), I finally opened the device to activate it this morning. When I peeled the protective covering off the glass I noticed the charging port was did not match to a c-charger as described. I did not make any attempt to turn the phone on nor activate it. I went to the AT&T store to for an exchange, as how am I to use a phone with a defective charging port. When purchasing the phone and the required installment plan (otherwise the store refused to order the phone for me) I was not one time notified that I had only 14 days to return or exchange. I did not sign nor see any documents during this agreement. They in turn gave me the customer service number and I left the store. I later returned to the store with correct four digit code for account and I was told my new phone had "network" activity on March 5th and they could not help me. They basically told me to fuck off and did not want to help me. How can I have network activity if I have not even turned the device on nor activate it? 7 hours later I have been hitting dead end after dead end. Manufacturer's warrantee will not cover. Asurion will not replace device since it has been past 14 days of purchase. I'm a healthcare worker and I need a working phone for call dammit. This whole situation has been a nightmare. I want my activation fee and installment agreement canceled. I will be disputing the sales tax on this phone I purchased that I cannot use. I will take my number to Tmobile instead and am actively entering a dispute with the Better Business Bureau.

Went in today as we were having trouble with our phones.young man working there was very rude and…read morebasically said I'm not going to help you. Drove to Lees Summit and within 10 minutes of entering store problems were solved and the young gentleman even found a way to lower my bill.Truly a different service level in Lees Summit