I like Xfinity. The customer service is terrific and technical support is great at problem solving…read more They are very good to the customers if they have a problem all they have to do is talk to the nice customer service people. They are ready to lend support anytime.

This rating is not for the Independence location staff, but for XFINITY as a whole, because I…read morecannot enter the rating with XFINITY Customer Service. Therefore, since this location represents XFINITY, and once service is established at this location, the revenue goes to XFINITY, I believe this rating is applicable...... Customer Service is Not Effective. --- As a long time customer, I have been with COMCAST/XFINITY from back in the time when we used a manually operated slide selector to select the channels; I believe this was 1987 and there were obviously not as many channels to select back then. -- As a long time customer, my observations and experiences reveal that XFINITY provides the bare minimum of customer support to their existing customers while focusing all efforts on securing new customers. -- I understand that times do change with respect to technologies, but customer support should never decline as result of improved technologies and company growth. -- History shows, that existing customers experience long wait times and are limited to communicating through AI Assistants that are non effective, provide generic or canned responses at best, and rarely connect the existing customer to a live agent. -- XFINITY may offer all the "bells and whistles" but with non effective customer service, these are just money wasted; XFINITY seems to have abandoned the basic principles of customer service in exchange for numbers/revenue.

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.

When it works service is great but they go down randomly once a week for several ours and live chat…read morecan't help you. Just moved here 2 weeks ago and it's been down twice for 4-5 hours each time. Once during Sunday afternoon and another Tuesday night. If you can get another Internet service I recommend doing that.

Friendly and fast service at rhe Warrensburg location and when calling for support. I have only had…read moreone experience that was related to the customer service number and an agent was too pushy trying to sell me a package after I repeatedly told her I couldn't afford it. Otherwise I can't complain Ap is helpful as well

age where convenience is oft mistaken for quality, it is a rare and resplendent delight to…read moreencounter a service that evokes the golden grandeur of old-world grace whilst embracing the dignified precision of modern sophistication. Such was my experience with this esteemed cahrter, a venture so meticulously orchestrated, one might presume it governed by a royal hand itself. From the very moment my inquiry was received -- not with mere automation, but with the refined warmth of bespoke correspondence -- I discerned a service of distinguished breeding. The arrangement was as seamless as silk woven by celestial looms, with every detail attended to as though it were the crown jewel of the itinerary. The conveyance itself, whether by air, sea, or regal road (for I have partaken of all in various seasons), was nothing short of majestic. Appointments within were adorned with tasteful opulence: no vulgar show of wealth, but a quiet splendour that whispered of dynasties past. Staff comported themselves with the dignity of footmen trained at Windsor,

If there was a 0 star option, that is what Charter Communications in Kansas City would get from me…read more From terrible wifi service in the past, slow streaming even when my download speeds were "good". It would take days for a support technician to come out and fix whatever issue my router, etc. and the wifi and buffering never got better. That's what I decided to stop using Spectrum even though my brother has worked there for over 4 years. They allow their employees to have free wifi and other services. Which leads me to my 0 star. My brother is a disabled veteran, and for the past 6 months has struggled with mental illnering this time frame he had to use up all his vacation/personal time, which led to retaliation from his employers. NOTE: This facility has no Human Resource department. Two months ago, he was unable to go into the office due to health issues and got a note from the Veteran's office here in the metro. They then finally supplied him with the equipment to work from home. About two weeks later he was called into a netting and was suspended without pay. With inflation, poverty rising day by day, rent costs sky rocketing, and Charter/Spectrum Communications of Kansas City decided to suspend a disable veteran because he got Veteran Affairs involved because they were retaliating against his use of FMLA and PTO, which is illegal coming from a BSBA with a minor in Business Law. Do NOT work here. This company looks at their employees as numbers, other than human beings.