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    Boost Mobile

    3.0 (2 reviews)
    Closed • 11:00 am - 4:00 pm

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (21 reviews)

    $

    The technician made it very painless for my girlfriend's Verizon iPhone repair to replace the back…read moreglass. It took a matter of 2 hours, minimal downtime. Her phone is her business. We were very happy with the service and customer service attitude of the technician.

    This was the worst experience ever! I took my sons PS5 console in in April to be replaced due the…read morefan running hot and the HDMI port needed fixing. Daniel calls to tell me they shipped it to their repair center in Florida and their technician called and said they can't fix it. I then received a call from the manager that I can pick up my device but it's not repairable (at this point I spent $120 for the deposit.) I go and purchase him a new PS5..two days later , I receive a phone call from a UBreakiFix employee telling me there it is repairable and I was told incorrectly that it wasn't. I was also advised my balance is $150 to get it fixed and pick it up. I had been told they fixed it, plugged it up and everything was running smoothly. It took me some time to pay it off but every time I called in and went in to make a payment...I was met with the most disrespectful turn it customer service by an employee by the name of Dustin W. Even when I went in to pay the balance off...he felt the need to continue to be disrespectful and make unnecessary comments. For example, there was a sticker on my console with my name and number..in the middle of him getting the sticker off he says "yea it's been here so long there's no telling how much hard it'll be to get this off." I simply took my device and was able to get the sticker off myself. Once my son and I get home...he plugs up the console...not gen seconds in the same thing starts happening again! The fan ran hit and eventually shut off. I call ubreakifix and I speak with Paul and explain everything to him...he even admits after looking at bites and transaction history that something seems off and he's going to have Daniel the store manager call me the following day. It's the following day at 4pm and I still haven't heard from anyone at the store. So I call and Daniel answers and tells me that had I listened and not taken so long to pay off the repair that I was told couldn't be fixed...I'd know that this is my fault act also that I don't have a warranty cause they don't offer one so there's nothing I can do to even get half of my money back. They knew there was not %100 guarantee that my device would work but they still took my money in the meantime and anytime I cane to me he a payment I was met with sarcasm in regards to me having to make payments on my device instead of paying it off in full at one time.

    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (19 reviews)

    $

    This store is just terrible. We got there with 2 people being helped and one person waiting. No…read morecheck-in process, even though I asked about it (because most stores use this process). After waiting 30 minutes, the only employee we have seen was still working with the same customer, the other customer was still sitting at the other desk, and another person came into the store to get service. Still no check-in process. After about 45 minutes, a young lady came out and saw the group waiting. She spoke with the second customer and then came over to the group of us waiting. She asked if we had been checked in, to which the gentleman who arrived before us said "no, that young man said you weren't checking people in." The young woman sighed and said she would be right back. She went to get a tablet and returned, checking the three of us in by asking what order we arrived in. She then put the tablet down and went to say something to the young man who was working the desk with the first customer. She asked if he needed help, which he refused, then she went back to her customer and had a short conversation before returning to the back (leaving the tablet we checked in on with Arlo, the other employee). After about an hour, another 2 people walked into the store to get service; they were once again not checked in but asked where they were in line and came over to sit with everyone else. A few minutes later, ANOTHER man walked in and just stood by the door. One of the people waiting let him know there were about 4 or 5 people in front of him, which he then acknowledged. About 5 minutes later, Arlo finished with his customer, looked at the man who JUST walked in, and asked "can I help you?" The man then stepped to the counter and started telling Arlo what he needed. Instead of checking him in and moving to the next person in line, Arlo started performing the man's transaction!!!!! At that point, I spoke up and said "really? You are going to help the guy who just walked in instead of those of us who have been waiting here for over an hour?" Arlo looked at me with a deadpan face, did not say a word, then went back to helping the man. Unbelievable! The man allowed this to happen as well, knowing ful well he was cutting in front of us all, but people suck and t-maobile can't help that. They CAN help it that their employee can't do his job though and asked the new arrival to step up instead of those who had been waiting. I stepped up and interrupted the transaction, asking to speak to a manager. He said the manager was gone for the day and the only other person was the girl in the back. I said great, get her out here. He did, and the girl apologized and said he is new. I said I don't care, we have waited for over an hour and it is not ok, he can check people in and work off the list like he is supposed to. She asked what we were doing and I said a warranty exchange, so she had us call customer service while we waited in case they could get to us faster. She helped the man in front of us, then finally gave the second customer (remember her sitting over at the other table all alone?) her phone so she could leave. At that point, Arlo finished with the line cutter and called us up. I hung up with customer service (who had still not answered) and we went to talk to Arlo. Arlo then said he could not do the exchange for us, even though the girl said they could. I then told him if he didn't know how to do his job that he needed to get help instead of just saying he couldn't so it after a 90 minute (yes, 90 minute) wait. The young lady came back over and showed Arlo how to do the exchange and went back to helping her customer. Arlo was still struggling, so I finally just said forget it, we will just leave and transfer our service. FYI- We have been with t-mobile for 30 years and we walked out. Side note, the person with me (it was his phone) requested we try a different store on a different day before I followed through with leaving after 30 years. We went to a store in another town and it was very organized, they had a check-in system that was followed, and the employee that helped us was very nice. The LS guy saved our relationship with t-mobile.

    Sean was amazing and very helpful!! He deserves a raise! He helped us get new service and a great…read moredeal. He even stayed late to make sure our stuff transferred to our new phones.

    Boost Mobile - mobilephones - Updated October 2026

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