This location Verizon is a corporate store. I gotta say, I was really impressed by the kind service I received from Kaleb, and the rest of the staff at this location. They answered my questions in a way that wasn't confusing, and Kaleb was very friendly, as well as reminding me of the other Verizon benefits that I could take advantage of. If you're not currently satisfied with your current cell provider, you should visit this store to see if they can help. read more

Verizon - Blue Springs Verizon - Mobile Phones Near Me - Blue Springs, Missouri

Cody was very helpful in assisting me with the somewhat minor problem I was having with my phone.

Don't go here. 8 people standing around- no one knows anything. If you have issues they play a guessing game and don't get things accomplished. Their response to bill issues is "I've seen worse". Not friendly and not helpful. Scam artist and used car salesmen feeling at this store. Don't waste your time or money- there is a better store a few miles away off 7 hwy read more

Shame on you Verizon! Scamming a Veteran's business during the pandemic! Horrible service from a communication company. We were over charged for their service and then they refused to refund our money. They also refused to disconnect our service after repeatedly informing them we wanted it disconnected. The hold time is ridiculous! Over an hour! They tried to pay us off with a $500 credit if we stayed with them. I refused it because they owed us $5000! Everyone change carriers! . read more

Well my experience this week (10/25) was very similar to the reviews I see here. Might as well think of procuring phone via internet and have it sent to you, as they WOULD NOT help us transfer phone for my 78 yr old Dad. Also a company that values new customers over current, which I find revolting. Middle to late age female "specialist" is very rude and should be working at DMV or some other non customer service focused organization. read more

I am going to leave 2 reviews. One for a man named Tyler who was rude and not knowledgeable about the deals that were going on. We asked for the BOGO on the cases and he stated that didn't include Otterbox. I also asked him to check another phone for us and he dismissed me, which was very rude!! There was a picture of a Otterbox on the advertisement. Gina fixed everything up for us and was an amazing associate!!!! Gina was an amazing associate!!! Patient, sweet, knowledgable, helpful, courteous....I can't say enough!!!! If you go to this location please ask for her by name!!! read more

So many issues with this store. I have personally never had a good customer service experience here. My mom went in to put international calling on her phone (which is on my family share plan) she ended up with a new account. The next time she goes in for an upgrade and leaves with a new phone, account number and phone number. Rick sold her both these items several months apart and is extremely unprofessional and condescending when he's called out on his errors. Do yourself a favor and go to the Blue Ridge store. They are very helpful and friendly. Plus this store charges a "terrace tax" on top of regular taxes so your purchase costs you more. read more

I would not recommend going to this store if it was the last store available they don't know what the hell they are doing.very unprofessional. read more

Bought a phone at the Liberty location and it turns out Verizon gutted the features. The features all are in tact on Sprint, Att, and t mobile. When I asked an online representative about the features they said since they never advertised those features it was on us as the consumer. Took the phone back, I exchanged it for a different one and they refused to waive the restocking fee even though they sold a phone they modified. Chris was a rude asshole who I will never deal with and was very close to costing Verizon a 10 year old, 10 line family plan single handedly read more

EXTREMELY disappointed in the service at this store. We have been Verizon customers for some time now and my son's phone, which is less than one year old, will not charge. He took it to the store and explained the issue. The "customer service" person rude and not at all helpful. This occurred on Monday, June 2, 2014 between 4:30 and 5:30 p.m. He tried to explain to the rep that when he plugged the phone in, it would say it was charging and within seconds would stop charging ... moving from 8% to 7%. Each time you plug it in, it charges to 8% and then stops. My son was told that he was out of luck and that nothing could be done to help him. So if I stop paying my bill, will that get your attention and service??!! I am livid. read more

Some associates I'm sure are good, but we got a pushy one that insisted we needed to buy our accessories there and not one of the cheap online sites because the quality was so much better. My daughters $80 phone case, was completely coming apart 3 weeks later and they said they only accept returns on manufacturing defects. DO NOT BUY ACCESSORIES FROM VERIZON! MY $5 CASE FROM EBAY was 10 X better. read more

Let me just start with I am normally a very nice person and hate being mean to anyone. I came into the store with a broken phone to see what my options were. I was greeted and dealt with a very pompous guy who made me feel degraded. I'll never return to this store. I have been a loyal customer of Verizon for over 4 years, in the last 3 months I have come to despise this company for the many issues I've had recently. read more