The technician made it very painless for my girlfriend's Verizon iPhone repair to replace the back…read moreglass. It took a matter of 2 hours, minimal downtime. Her phone is her business. We were very happy with the service and customer service attitude of the technician.

This was the worst experience ever! I took my sons PS5 console in in April to be replaced due the…read morefan running hot and the HDMI port needed fixing. Daniel calls to tell me they shipped it to their repair center in Florida and their technician called and said they can't fix it. I then received a call from the manager that I can pick up my device but it's not repairable (at this point I spent $120 for the deposit.) I go and purchase him a new PS5..two days later , I receive a phone call from a UBreakiFix employee telling me there it is repairable and I was told incorrectly that it wasn't. I was also advised my balance is $150 to get it fixed and pick it up. I had been told they fixed it, plugged it up and everything was running smoothly. It took me some time to pay it off but every time I called in and went in to make a payment...I was met with the most disrespectful turn it customer service by an employee by the name of Dustin W. Even when I went in to pay the balance off...he felt the need to continue to be disrespectful and make unnecessary comments. For example, there was a sticker on my console with my name and number..in the middle of him getting the sticker off he says "yea it's been here so long there's no telling how much hard it'll be to get this off." I simply took my device and was able to get the sticker off myself. Once my son and I get home...he plugs up the console...not gen seconds in the same thing starts happening again! The fan ran hit and eventually shut off. I call ubreakifix and I speak with Paul and explain everything to him...he even admits after looking at bites and transaction history that something seems off and he's going to have Daniel the store manager call me the following day. It's the following day at 4pm and I still haven't heard from anyone at the store. So I call and Daniel answers and tells me that had I listened and not taken so long to pay off the repair that I was told couldn't be fixed...I'd know that this is my fault act also that I don't have a warranty cause they don't offer one so there's nothing I can do to even get half of my money back. They knew there was not %100 guarantee that my device would work but they still took my money in the meantime and anytime I cane to me he a payment I was met with sarcasm in regards to me having to make payments on my device instead of paying it off in full at one time.

Not happy at all. I realize EVERYONE In The World is short-staffed, GEEEZZZZ!!! It just takes TOO…read moreFrickin' long for assistance. At the end of the day, it is what it is UNTIL it's something else! Things are soooo bad I've started helping in the stores that I go to (couldn't do it this time). This is unbelievable! For now, I just need to go home, shut my door, settle down and tune out what this CRAZY World has come to. What was I doing before cell phones?

Let me start off by saying I have been a customer of Verizon for 17 years. In those 17 years I…read morehave had good customer service. I have had bad customer service. I have even had indifferent customer service with Verizon. That is why when I have excellent customer service, I feel the need to say something. Customer service is a talent. It's not something you can teach. Either you have it or you don't. Yesenia has that type of customer service. From the moment you walk in to the time you leave. She is fully engaged to you as a customer. Is patient with your questions and concerns. If she doesn't know. She will get the right answer. These type of people are "gems" of the company. They become the face of the location. People are loyal to people. So from now on I will continue my service with Verizon there. Because I didn't feel like an s count number. I felt like a person, a person that had concerns and was able to have my needs met. Great place to start your Verizon relationship if you don't already have one.

The last time I went in to send some items I had a code for Whole Foods by accident. She helped me…read morefix it. Then I left my wallet in the car. She waited patiently and was professional and polite. I've always had helpful staff assist me, even when they are busy and people are being A-holes.

Awesome customer service at this location on Chatham Ave #2480. The staff is always so friendly…read morewhenever I need time come in and take care of business. The gal at the register who assisted me is top notch in customer service and she is such a delight to deal with. I didn't get her name but she has short auburn hair. I say she deserves a raise for her excellent mannerisms and again customer service. Way to go UPS in hiring and having great staff, especially her.

I came in because my phone was lagging a lot. The guy helped me reset. It changed some settings…read more Got it working a lot better you know it was no charge. She was really nice. I recommend this to anybody who has phone problems who can't take it to their local phone service or whatever.

Took my phone in for a warranty repair to replace a damaged scrreen. Within an hour, they had it…read moreback to me. The technician did a great job and we're very pleasant to work with. A+

This has become my favorite UPS location. The staff is incredibly friendly and always willing to…read morehelp.

It's a business inside the Loews Hotel. It took an awhile to find it upstairs. When I arrived with…read moremy prepared, pre-labeled package, I had to wait 10 minutes for the staff to come help me. When the staff arrived, he scanned my package and charged me a $30 extra handling fee beyond the UPS shipping fee. $30 extra for poor service is simply not worth it.

love working for this company! Great people to be around and they care about their employees!read more

Hands down best dealer in the Kansas City area! Service is exceptional and our account manager took…read morethe time to build a relationship and understand our businesses needs. If you are looking to upgrade your copier, GFI is the way to go! They take care of our IT as well. We left the purple guys and went with GFI and have been extremely happy!