First. Because the hours I work. I watch about 20 hours of TV a week. I canceled and kept the…read moreinternet to do free streaming. a few months later the automatically increased my speed and lowered my bill. I called and was told that price was guaranteed for a year. A couple of months later the bill started going up. I called again and was told I am on a tier level, and it was going up and I would be paying much more. They blamed me for the switch. Saying I requested it. I said no I did not. But they stuck to their story. 2nd they are at my local Walmart. Every time I go there. They try to approach me. I put my hand up and say I am not interested. The start chasing me. I tell them I come to shop not deal with them. My bill went from 49.99 a month to 89.99 a month in a few months even though they said the price was guaranteed for a year.

I schedule an appointment for 2pm the next day. I immediately get a text message confirming the…read moreappointment. I get a reminder email the next day at 9am reminding me of my 2pm appointment. I drive there. The store is closed. I check the website for that store location, and it says they close at 1:30pm. Need I say more about why I gave one star?

While I don't always love the check-in process at wireless stores (never quite sure where to go to…read morecheck-in), we didn't have to wait long to be told they will check us in shortly. During our wait for a rep, it seemed clear that the staff were knowledgeable and working efficiently with customers. It didn't take long to be helped and we were able to get 100% of our needs met in that visit. This is not a criticism of the staff of the store, but do wish online offers could be utilized in store (free activation) as we needed a SIM card right away and could not wait to have one shipped to us. We are already T-mobile customers adding a line to an existing phone.

I'm only giving 1 star because I don't think it'll allow me to leave things blank. It's the ONLY…read morereason you see 1 star, for real. They literally deserve 0 stars. I visited the store to consider switching providers and was seeking a less expensive plan. I barely received a greeting when I entered...mind you, the store wasn't crowded at all (only myself and one customer who was being assisted). I felt as though I was a bother to two sales reps....both looked like a deer in headlights as they pondered who was going to help me. Reluctantly one asked what I needed. I proceeded to tell him as my blood began to boil, but had to pause to let him know that he REALLY seemed like he didn't want to be bothered/help me. Well, guess what? You don't have to tell me twice. I immediately let him know how poor the service was and asked for a manager. Loooorrrrdddd, she was NO better. The apple doesn't fall far from the tree, right? Omgudness. Extremely poor people skills (seemed as though she walked in from the street and grabbed a manager badge)! I pretty much lit into her about the awful customer service (or lack thereof) then told her how filthy the store was and I mean it was BAD! There was trash all over the floor, crumbs everywhere...really? She told me they could not vacuum while customers were in the store. HELLO!!! How about making sure your store is Clean before closing the night before and scoop up trash during the day as needed. It's not rocket science, come on people! Absolutely no pass! That said, I will NOT and I repeat, I will NOT switch my cell phone provider to go over to such an unprofessional group such as these folks. This is a terrible representation of T-Mobile. I'd rather pay more each month and be treated with courtesy and appreciation than to have a less expensive plan and be treated like scum. And yes, I STILL look for quality customer service and sharp people because I'm one! It's not a thing of the past. Shame on y'all's JANKY tails T-Mobile. SHAME!!!

My husband and I went. into the store today and was met with Cero, the store manager. He went out…read moreof his way to help us and did it with great customer service, knowledge and went out of his way to help us with our internet service. Very happy with everything Cero did for us. Lois and Dale Walling

Did an early upgrade online and needed to return my old device (did next upgrade). Store employee…read morewould not take phone said I was beyond 14 days and there was no guarantee of return if store took phone. He said I must use return shipping label or call customer service. Called store in Lawerence and drove all the way over to that store and they took phones. Email for return states I have 30 days

What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

Spectrum separately bills cable TV and phone service, yet for a seasonal stop they do not separate…read more I could not temporarily stop cable TV without stopping outgoing phone calls; not good when my home alarm calls out on the phone line. To resolve that I discontinued my cable TV since it is unknown if the house will be occupied in the future or sold. There is no prorating the bill, I have to pay for the entire billing period. Next thing I know I receive a bill for three pieces of leased equipment I did not install, but apparently it is my responsibility to remove the equipment. Wish they would have I informed me on the call. They did not volunteer to send me a box or return shipping label; I had to ask. Then I learn if I want to retain phone service I need to keep the modem and return only two pieces of equipment. It became apparent to me, and I verified, they not only disconnected my Cable TV, but also my phone service. We got the phone service reinstated and I disconnected the router and cable TV box. Their name may have changed to Spectrum, but their service is still on par with Time Warner.

From the owner: We are committed to helping you find the right cable TV, Internet service, home phone, and security…read morepackages for your home automation needs nationwide. Our representatives will set you up with providers from Spectrum, Xfinity, DirecTV, Vivint, Vonage, and many others. Call us now to get started!

Just stay away from this company. They have a monoply in some areas and you have to use so they…read morereally just dont care about anyone other than money. Goggle was amazing so made I had to switch to this garbage and thats being nice.

ATT fiber came into the neighborhood and tore up a good 6-8 feet of my yard in late spring/ early…read moresummer. All workers said ATT would be back to fix my lawn. No one has called or done any work. I'd expect more from a company that will be asking us to switch to them. Hope they will do the right thing.

They could actually repair the phone as promised, and that's what I paid them to do…read more IF they are Apple certified to repair the iPhone product, they are using NON COMPLIANT JUNK PARTS that ruin the features of the phone. Mine was ruined by a non compliant screen. The Apple store I consulted AFTER the FIX ruined my phone assured me that my resulting iphone problems are a known failure in iPhone 16 Pro Max when a non-compliant screen is installed, or, an improperly installed compliant screen is left without properly finishing that repair!!! I was told by the Mr Fix-It technician that my phone would need an ADDITIONAL $800 software update and extensive upgrades to get it back to where my Facial Recognition would function like it always had until the non-compliant screen was installed and that feature stopped the day the screen was replaced. I returned to the store the next day to find out what was going on, and was told my phones camera was not aimed properly. After he took the phone apart and tried to use folded paper to push my camera into the right place, he told me he would check with Apple and other techs to solve the problem that was created when my screen was replaced. Several days later I returned and was told I needed to spend $800 more to repair my defective or outdated or substandard software repaired to get my Facial Recognition to work again, like it did UP UNTIL THE NON-COMPLAINT SCREEN was installed. Heres an interesting fact: a new APPLE SCREEN, installed at an APPLE CERTIFIED REPAIR FACILITY costs $800........ So, I paid $370 to have my phone ruined by this place, and was told I would have to spend $800 MORE to get it to work with THEIR SCREEN. And, I would be leaving it with them to get that repair done AT MY EXPENSE, on top of $370 that started the whole problem??? I asked on my first return with my "now damaged phone" by the bad repair parts, if he could just put my cracked but fully functional, working screen back in. He said he could not do it AND he didn't have the screen anymore anyway..... so that was not possible. I was willing to pay for his labor, but not a RUINED phone!!! My experience with this fake repair facility was not good!!!!!!!!!!!!!!! Do your own research and your own decision making about trusting their advertised CERTIFIED STATUS as an APPLE repair facility. So far they have done NOTHING to help me get my phone to operate like it did BEFORE the repair ruined it. By the way, the phone is now not worth anything to APPLE as a trade in. It is a Non-COMPLIANT, altered iPhone. The screen is shown to be NON-COMPLIANT on the information about the phone on its phone software and hardware info listings. It is the cause of my issues per APPLE. I was told to pay the additional $800 to get my phone fixed, or just keep using my iPhone security code to unlock all my apps and use my phone every time it goes into security screen. So far that requires me to do that about 50 times a day.............. Add this to the very disappointing story: the screen will go black, display a long rectangular orange-and-black background shape and then go black and stay black and unresponsive to any touch. Sounds will still play from a video, or a website I am watching. The screen will come back on after about 15 minutes. It has done that now at least 6 times since about 2 weeks after the repair failure. The screen and the repair are supposed to have a 4 month warranty!!!!!!!!!!! How much more will I be told I have to pay to get this problem fixed???? I am very sorry I EVER allowed the place to touch my phone and RUIN IT. Stay tuned,because this is not how you do business as a REPAIR FACILITY!!!!

From the owner: At The Fix inside Walmart Kansas City, we offer fast, affordable, and reliable repairs for phones,…read moretablets, smartwatches, and game consoles. Our certified technicians fix all major brands—often in 30 minutes or less—using high-quality parts backed by warranty. We handle everything from cracked screens and battery issues to water damage and software glitches. While you shop, we work—making device repair easy and convenient. We also carry protective accessories like phone cases, screen protectors, and chargers, and offer AKKO insurance for future peace of mind. Visit us today for expert service, honest pricing, and same-day repairs. We’re here to get your device—and your day—back on track.