Everyone at this store has been very nice and kind. The service has been great. Every time I've had…read morean issue, they have been very attentive and help. They have products for sale and they offer help with your account and purchases, This store has rows and rows of cases, chargers, accessories. The store is easy to access and it's in a good neighborhood. The store is also clean and brightly lit. The decor is nice, as well. There are ample parking space, too. Very helpful staff and nice store. Highly recommended!

Braijion helped walk me through the process of trading a phone and helped me save money with a…read moreteacher discount. Everyone was friendly and I will go there for any questions I might have in the future (if the website can't answer them first!)

Would have given them 0 stars if possible. I could write a book on the problems I've had dealing…read morewith these people. 4 trips to the store and 100 miles later just to get a refund of HALF of what I spent. I will never darken their doorway again and would suggest you do the same.

I started with Boost 3 months ago and bought a brand new phone with them . Last week, my phone…read morestopped working . I brought it into them to get a replacement , or so I thought. They told me I had to buy a new one . Can you believe that? I will never recommend boost to anyone . Terrible service , terrible service, terrible company .

Solid location with knowledgeable sales reps. They do seem pretty mellow and not too excited about…read moreanything, but they get the job done! I had one rep tell me about a discount that saved me $40 a month on our bill! I wish Verizon actually communicated this with me via email or other communication years before, but thankfully the rep told me and it worked out. Plus this is a review for this store location and not Verizon's lack of communication so I'm grateful for the tip from the sales guy. Have traded phones here, purchased new phones here, ordered phones from my app and picked them up here same day within minutes. This has, so far, been a solid location for us and hopefully it will remain that way.

I would like to begin by saying this has little to do with this location. The people are as helpful…read moreas they can be. My issue is with those we need to call for support. I was charged $49 when I paid for the stupid mobile protect plan because I was told it covered damages like a faulty battery. Apparently there's a hidden restocking fee that they don't tell you about. I was at no point in time told about this restocking fee. That makes the $19 device protection bullshit. Don't offer something if you're not going to apply it. Yes, i'm incredibly pissed off and dissatisfied. Customer service is an absolute joke. I called to get options to fix the battery on my phone. Was not told repair was an option. Just replacement. Got the replacement. At first they said the package with the old phone was lost. They found the old phone at their warehouse. Restocked the malfunctioning phone apparently and applied a $49 restocking fee to my account. I'm livid. I'm done. You've lost a customer today because one of my biggest things is if you do me wrong, I'm not trusting your service anymore. You can expect my current phone back after I get my new phone with another company. Disgusting behavior on your support teams part. You're not hurting for money, you're tricking people and it's just gross. 26 minutes on the phone for them to tell me I was lied to and lied to again but told they'd reassess my account and apply "loyalty discounts."

Terrible customer service. Dropped my computer off because windows disconnected /d: drive and I…read moredon't want to buy the program to troubleshoot it. Quote 3-5 business days, but they fail to tell you that they're closed on Sundays and Mondays. Three day and they can't give me a status update because the tech hasn't got to it. Tried harder to sell me their household electronics insurance than they did noting what was wrong with my computer. Don't trust their "5 Star Review Service!"

I made a claim for a frozen white screen + cracked screen. When I arrived the teller asked me take…read morethe phone out of it's case and then let me know that she would have to kick back the claim due to the very tiny crack on the back of my phone that wasn't included in the original claim. This "ubreakifix" company has a policy that they need to fix the whole phone or nothing. I am gonna add in the picture of the damage she was referring to. Once the claim got kicked back for being "out of scope" I called asurion again to try to file an appropriate one but the only option they gave me was to be sent an entirely new phone ($300 deductible ofc ) which is not what I wanted at all because my phone could have been fixed for $0.00. It would have been a waste of money. I don't know if the teller had put in more notes that it wasn't fixable or what but it would have been impossible to come to that determination as she had my phone for a minute and did nothing on it. I make this review to say that both companies policies need to change or something because that was ridiculous. It is frustrating having to deal with awful policies that employees are forced to follow. It also felt like an absolute scam! I ended up fixing it MYSELF thank goodness! Not spending an extra $300 in this economy.

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

Thomas and Demarco were really helpful and spent a full hour each trying to correct an error their…read morecorporate made on my account. Every option involved AT&T wanting to charge me to fix their mistake. Thomas and DeMarco are both very good customer service representatives, and a corporation so unwilling to enable them to succeed in helping a customer doesn't deserve such high-quality employees. I hope the best for those two, but I am taking my five lines to Verizon.

I've had a few disappointing experiences at this AT&T location recently due to one particular…read moreemployee. On multiple visits, this person was dismissive and unhelpful. Instead of answering my questions and offering to help me they treated me as if I were an inconvenience, even going so far as to make me feel stupid for asking a question. I originally placed an order for a new phone with Julissa (who was amazing), but something happened on their end and the order never actually went through. I wasn't upset, I know things happen, but I ended up having to go in two more times and this person was dismissive of me both times. I understand working retail is hard, especially around the holidays, and I would never expect someone to jump for joy to help me, but basic courtesy and kindness for another human and customer was just not there. This person made the entire experience uncomfortable. I felt like I needed to apologize for inconveniencing them by just being in the store.