This is why people order from Amazon, even with a store like Office Depot around locally. I'll be frank. I have been to this store and would've given it 3 stars...but today's review is for their online order and hold and store pick up which is part of their store ordering. I ordered a monitor, checking to see if it if it was in the store by inventory. I used my card but online it says "no charges till pick up or shipped." , then about a half an hour later, I got a call saying it wasn't available and they were canceling my order cause it wasn't in stock. They assured the amount wouldn't show up on my card. They said that was their policy not to charge until the item was picked up.
I did the honorable thing and ordered one from Amazon for cheaper and a better model. I looked at my card amount on my BOA ap and was rather surprised, or worse when I noticed a charge, and the monitor wasn't a cheap item by any means. The store was rather puzzled too when I called them. Cause they assured me cards don't get charged until the item is picked up or shipped...hmmm...they gave me a number to call, which I did. The people on the phone also assured me the cards are not charged till picked up or shipped. I get pending charges, but not when it's something I didn't do. They assured me the nnn nnnn charge would be off in 2 hours...we'll see, I can check my Apple Watch that I didn't buy at Office Depot.
After this situation, I'll never step foot into any Office Depot. This is a reason why people order from Amazon. Twitter? Yep, Facebook, Yep, and all over Yelp. read more