We both been having issues with messaging so Apple directed us to our carrier. It was busy so…read morethere's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service!

My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called…read moreexpert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so!

Amazing service from Katie today. We went back to her twice as she knew what she was doing. Nice…read moregirl and good personality. More sales people should be like her. I am a handicapped person and she understood I needed a cellular watch and I had bought a non cellular watch. She suggested I replace it with a cellular one. I did and went back to have her install it for me. No, problem with the installation and out in a short time.

The folks are always helpful here, offering best ways to help and resolve issues. I never have an…read moreissue when I have to go to this store!

I love how they serve and they don't have there hands on their phones and the assis very fast the…read moresecond you come in they have someone to help you

Brian is the best Verizon associate. He was so helpful. I have had awful customer service from…read moreVerizon in the past. But not this time. He helped me and walked me through changing from apple to android and made it painless. He offered support anytime I had questions on my new phone. He spent time showing me things on the new phone with great patience. I really appreciated his helpfulness so I could take the leap of switching from Apple to android. Thanks Brian you were great. I always dreaded going to the Verizon store in the past.

On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

I went to the Apple Store at the plaza today for a repair of the back of my iPhone 17. The back of…read morethe phone had shattered. It is the day after Christmas so I already understood that there may be longer than normal wait times and I was fully prepared for that. I also didn't make an appointment online, so again I was understanding of the possible lengthy wait. When I got there, I showed the employee that checked me in the back of the phone and he saw it was clearly shattered. He told me the next available appointment with the technician to repair the phone is at 4:30 pm. It was 2:45 pm at that time. I decided to wait. I walked around the plaza until around 4:00 pm and then checked back in. Around 5:15 pm, the technician came over to look at the phone. He looked at my phone for about 5 minutes and then checked his schedule and said they don't have any availability today to repair my phone. My frustration is the fact that I thought that the initial appointment I made for 4:30 pm was for the technician to repair the phone. I did not know that the "greeter" puts you on one list and then the technician puts you on another. I did not know that the employees don't communicate when the appointment is made. So I waited nearly 3 hours for the technician to look at the phone for 5 minutes and then say he did not have time to repair it. I asked to speak with a manager just to share that it would be great if the greeter could've mentioned their process before I waited 3 hours. I was understanding the impression that the appointment at 4:30 would be for the technician to fix the phone, not for the technician to check his schedule and tell me if there was time. Had I known that the initial appointment would mean that I will also get on another list to wait and possibly not be seen at all, I would've made a different decision. I would've liked the opportunity to make an informed decision. I explained this to the "team lead," Brian. He was immediately very dismissive. He even at one point asked me "Well, what do you want me to do?" I've spent a ton of money with Apple and at this specific location. I was hoping Brian would be more understanding and acknowledge how their process could be frustrating. Instead, he was dismissive from the start before I could even explain to him the problem and condescending as I explained my concern and frustration. Again, I understand that the holiday season is a busy time and I was fully prepared to wait. I just didn't know that their process involved being on two separate lists and that there was a possibility I wouldn't be helped at all. I thought that when I got on the first list, that was my appointment to actually get the help I needed and get the phone fixed. I think that the check-in process could be a lot more transparent. At the very least, the team lead could've been more understanding and less condescending and dismissive. I don't plan to go to this location again.

Friendly, timely service that fixed my problem! I walked away knowing if anything went wrong the…read morework was guaranteed for 60 days!

I have an iPhone 13 ProMax. I finally broke the back glass. I read all the great reviews, and…read morebrought my phone in. Scott had to order the Alpine green back glass and in about 2 days dropped my phone off and installed in about 1 1/2 hours. I literally can't tell that the glass was swapped out. Highly recommend. Professional and responsible and timely. Texted me when the back came in and replaced that afternoon.

I work as a care taker and brought in one of my clients to see about getting a government free…read morephone and service. Shavaya was our sales person and he was just so helpful with my client. He recognized someone in need and immediately showed he got the gravity of her need. He took it upon himself to help my client apply and qualify for the government phone and service. He set everything up for her and made her day. This man needs a raise and praise for being an outstanding employee. I almost came back and offered to recommend him for a job at my company as a care taker! He is truly a jewel!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Kansas City store today.