I've been coming to this salon for almost a year, and the quality of the nail work is consistently…read moregreat. That's honestly the main reason I continue returning -- the technicians are talented, and my nails always look good. Unfortunately, the customer experience has been disappointing. On multiple visits, I've noticed behavior from staff that comes across as fake, dismissive, or unnecessarily rude. There have been several times where it felt obvious that conversations and comments were being made about clients while sitting right there. You don't need to speak the language to pick up on tone, body language, and the overall atmosphere. Another thing customers should be aware of is pricing. The final total often ends up being higher than expected because extra charges seem to get added along the way without being clearly communicated upfront. If you come here, definitely be prepared to spend more than anticipated and ask questions before services are added. It's frustrating because the actual nail services are strong, but the environment and lack of transparency can make the experience uncomfortable. If customer service and professionalism improved, this place would easily be a top-tier salon.

Overall, not happy with experience and would not come back. Was not the worst pedicure I've had,…read morebut definitely not happy. Came in, was greeted... told to check in. Then instead of allowing me to pick my polish, told me would get to pick while sitting at pedicure chair. I just sat down, the nail tech then told me less color options for display so I can walk up to the front and pick my color... like that's what I asked before being seated if I should pick my color and now I'm sent back to go pick my color. Then, the same receptionist, asked me what I would like to drink... did not provide menu or given options. How would I possible know what you guys have to offer to even let you know what I would like? Then she gives me a frustrated look with her hands out when I asked what are the options. "Like we have coffee, tea... I mean do you want alcoholic beverages?" Like no ma'am, I just simply would like to know what do you even have to let you know. Then the nail tech... did the entire pedicure in motion only. As in she "did trim my cuticles, buff my nail, and scrub my heels" but just the motion. I can still see and feel the dead skin/rough heels. Like trimming the cuticles it was like she was playing, 3 pick motions per nail... just to show she "trimmed it" and barely any cuticle on the nipper. She kept buffing the edges of my nail, but not the surface... then the pumice stone... with callous treatment (I paid for deluxe), barely 5 second scrub. The experience felt like she just "washed my feet" and gave me a massage. Not worth the price. Then when I pointed out to her an area with more skin that she could remove for me, she nicks me and I'm bleeding. So she just didn't have the skills to trim the cuticles without butchering, that's why she was only picking at it in motion previously. Paint job... she painted all over the cuticle, and then went back to clean up with a brush and acetone. So looks decent when done, but still not the best. I honestly could do my own pedicure at home and be more thorough. Was trying to find a new spot since I moved to Katy, and this was not it. Questionable tools sterility, staff had metal tools (cuticle nipper) in a container and not in bags, used a reusable nail file (for artificial nails not the disposable one in her single use kit), and used a used, unclean drill bit around my cuticles. The drill bit was covered in red, meaning from previous customer who had red gel polish or red powder. The best part of this experience was the chair was very comfortable, and tech's massage was nice.

This location has multiple vendors such as a nail service, barber, tattoo, lashes and eyebrows…read more They have a huge indoor space! I do believe they can do so much more with it! I typically go there to see my eyebrow tech, which she is so great. She makes you feel like family. Today, I decided to try a nail service. They do provide any type of drink refreshment, even a frozen margarita. The chairs are huge and spacious for a pedicure. However, I do not like the sanitation process for the tools. I'm used to them being steamed or whatever and sealed in a package. Welp, they just spray alcohol on the tools and then I see they keep It in that blue solution. I think I am going to start bringing my own tools. Otherwise, the service was great the lady was really nice who helped me. They have a bathroom with two stalls. They use hand towels instead of paper towels.

My favorite nail salon in Katy is Venetian Nails. I've been coming here for years! The salon is…read morealways very clean, and the nail techs are consistently friendly. Some of the front desk girls can have a bit of an attitude, but it's never been enough to bother me. Two techs that truly stand out are Na and Ivy. I recommend them both equally! Na always shapes my toes perfectly square just the way I like, and Ivy makes my nails unbelievably smooth every time. Their attention to detail is seriously impressive. Ivy is a bit newer, so definitely give her a try, you won't regret it!

Amazing experience! I really liked the service and everything went well. My nails are so pretty!!read more

My first visit here was in February before I went on vacation. I normally do my own nails but…read morewanted to feel a little pampered. I got a pedicure and manicure (requested builder gel on my natural nails). I wanted a natural base with the polish I picked out but I was asked so many questions that felt like they were directing me to choose a white background. Fine. But when she put POLY GEL on my nails instead of builder gel, my mind was blown. These are 2 completely different products. I let it go bc again, I wanted to relax before vacation. My pedicure was okay. Before she even put the top coat on, I could see a missed spot on my toes bc there was no dry time between coats. Fresh "builder gel" set and pedicure with tip came out to ~$130. I only returned a second time out of sheer curiosity bc I wanted to see how they would do a BUILDER GEL refill on a POLY GEL set. But they used poly gel again. I wanted this simple line work design. Idk how much they charged bc I wasn't told and their receipts are not itemized. There is also no pricing list / menu available to customers. A refill with the design and tip came out to $115. I cannot bring myself to come back to this salon. There's no confirmation of pricing, I asked for a specific service and received the wrong product. Everyone I've interacted with there is friendly and it's a pretty salon but there's a lack of transparency that I can't get on board with.

Can't believe I've been coming here since they opened and I haven't left them a review, this place…read moreis amazing! I really think they were one of the first few in Katy area that had luxury looking interior decor and the price is always very fair. Before I found them, I never trusted men doing my nails but Kevin here proved me wrong! They never pressure you into any additional service and everyone has always been very polite! I don't mind any one of them doing my nails but I especially like Tam because of how detail oriented she is. I'm usually pretty plan Jane but once in a while I'd want to try different designs and she would always entertain the idea. I don't understand any of negative reviews about this place but of course everyone has different opinions. However, I strongly encourage everyone to give them a try!!

Don't waste Your time. The women who offer service were extremely disrespectful to me. I was there…read morefor a nail removal appointment and had to wait for almost 3 hours, but no one came to remove my nails for me. The first set I got here was very terrible and not what I had anticipated at all. If I could give this place zero stars, I would. Extremely disrespectful to the other customers as well. Don't waster your time because you can definitely find a better place with better service and people.

I love this nail salon! My nail techs, Terri and Tiffany, always do an amazing job and make every…read morevisit a great experience. They're talented, friendly, and always make me feel comfortable and welcomed. Highly recommend them!

Since moving to Katy I have found my frequent place for self-care and Deluxe nails is it!!! I've…read moreonly purchased pedicure services and I must say they have really been the best at service, quality, and cleanliness. After having so many visits I have concluded that Mrs JADE is the best!!! She was very engaging in conversation, she listened to the needs of her client, and was very gentle. They serve complimentary drinks while providing service which was a plus!!!! If you are in Katy in the Morton Ranch area this is the place.... Enjoy!!!!

Amber was great! The lady who did my pedicure was also…read moregreat! Laid back and very friendly customer service

The owner is impatient and dishonest. The 2 star rating is solely only for the other employees who…read moreare super nice and kind. I would give the owner zero stars. She lies about the wait times - she will tell you the wait time is 10 or 15 minutes to make you stay when in reality, it is 30 minutes or longer. She screams and yells at her employees with customers and clients present in the shop, shows no respect for them just because she runs the establishment. It is not a good environment to relax in. She will scapegoat any employee to make herself look good and favorable or make excuses to not listen to customer preferences. My advice is do not waste your time here. Even if you make an appointment with her other employees, she will try to mess up the appointment so she can work on you. It is disgustingly greedy and slimy. Any other place is better.

Great relaxing environment, great customer service, decent range of drink options, not pricey,…read moreconveniently located in a small area, very clean establishment... I will definitely return!

I just moved here to Katie, Texas from Las Vegas looking for a nail shop . I had Jonny do my…read morepedicure first of all he got all of my callus. This massage was amazing and my nails are stunning! He is very friendly and then I had Sam do my nails to clean my cuticles massage my hands beautifully and she has amazing customer service she did such a beautiful job on my nails. They've never been so clean. She actually cares about your real nails besides the fake nails and I love that!I brought my three-year-old son with me and they were so kind to him my three-year- old got a kid duo, pedicure manicure And the ladies name was Haidi and she was talking to My Son She was so friendly. She helped him with his laptop. She was asking him questions. I'm just amazed with a customer service. They serve beverages and they have quite a few options. The shop is so beautiful. The receptionist is amazing at booking appointments, I am just amazed with the customer service the ambience and the service they did all my nails thank you so much for this nail shop.

I got a full set manicure and pedicure, and the cat-eye nails came out perfect--the glow is unreal…read more From the moment I walked in, every employee was welcoming, and I was seated right away. Even the guests who were waiting were given clear, accurate wait times, which I really appreciated. The staff were gentle, kind, and made the whole experience relaxing. The service was excellent, the nails were stylish and high quality, and the pricing was very reasonable--especially for a cat-eye mani-pedi. Highly recommend this salon if you're looking for great service and beautiful nails!!

recently visited this salon for a pedicure. The service was fairly quick once I was seated, and two…read moretechnicians assisted me during the appointment. The staff was pleasant, and I appreciated the attention from multiple team members. However, the wait was longer than expected. I also noticed that other customers were offered water while I wasn't, which made me feel a bit overlooked. Additionally, the nail polish application was not as neat as I had hoped, and the finished look was uneven in some areas. Overall, the experience was mixed. The salon has some positives, but I think there is room for improvement in customer service consistency, wait times, and the quality of the polish application.