Nick, the owner, contacted me shortly after my previous review (still included below), took full…read moreresponsibility for the mistake, and refunded me in full for the battery and second alternator (at cost to them, if my math is right, as I still have the new battery installed). Seems like this was indeed a one-off experience and I am very impressed by Nick's integrity and ownership of the mistake. As I said below, I will definitely be back here next time I need a repair (which with how old my car is, is unfortunately often). [Original Review]: I've had good experiences here in the past, so hopefully this is a one-off experience. Brought in my car for what I suspected was a faulty alternator, but asked them to call me once they verified that was the issue and before they replaced anything (I have an old Toyota with 350k miles on it so it is always a question of how much money is worth putting into any repairs on it). I got a call later that day saying my car was done (no call prior to this with a cost, asking for go-ahead, etc) and to stop by to pick it up. I get to the shop to find out they have replaced my battery and not the alternator. I question them in it and they go run another test, and determine it did not need a battery but does still need the alternator replaced. They were nice enough to order an alternator and still get the car fixed by the end of the day, but when I went to pick it up, I look at the receipt to find they had charged me labor and parts for a battery and TWO alternators. I'm currently in the process of trying to get a refund for the erroneous second alternator charge. Hoping they are back to the better service I have received from them in the past next time I need to bring my car in and that this is only a one-off.

Called for a quote on a service. Was told that it required a "disassembly" to complete which would…read morerequire additional labor. Parts were 160$ but somehow with labor it's over 500$ to replace spark plugs. Shouldn't take more than an hour labor to complete. Called a dealership and was quoted at less than half the cost of this scam shop. Do not come here. You will get overcharged and talked down to like you don't know anything.

To Mark M's comment - They do not over charge. They are more expensive than a national chain, but…read morethe difference in level of honesty and trust doesn't compare. Having a mechanic who you know is not trying to rip you off or just straight up lie to you is worth paying for. It's not over charging, it's called small business making ends meet. They are local people and have been around for a very long time. They care about the community. I love going somewhere where they will tell you what is wrong and what is coming up in the future. "This is what you need now and this is what you need later, which we could do now if you want, but you don't need to." You will not hear that from a national brand. I love Hawkins and have been going there since I have had a car. Before that I went there when my dad brought his cars there.

I was new to town and got a flat on the highway so just searched for the nearest auto shop - lucky…read morefor me, Hawkins was right down the road. They ordered me a new tire (without telling me to replace the rest of the tires), got me all fixed up, and have been my shop ever since. I never feel like they're ripping me off or making me buy extra stuff but still know they're looking out for my car, which is getting older and needs more done with 120k miles. There's a bunch of places way closer to me but I'll go out of my way to keep bringing my car here. They're also kind to everyone who comes in. Wouldn't hesitate to bring any vehicle here, they've been great!

These guys are super professional and get the job done quickly at a really good price point…read more They're honest and are not trying to get over on anyone. It's an independent, neighborhood spot that I will continue to support. 5 stars!

Great service! Fast and reasonable (no BS!) been here a couple times and everything was resolved in…read morea hour or two.

I got to know Mark and crew through the MNMG Club. Recently I bought my 1962 MGA in for front end…read morework due to a vibration issue. They took a close look and determined it was not the expensive total front end rebuild I was expecting. They called me to discuss, and then simply rebalanced the front tires and it was fixed. Get to know your mechanic and be able to discuss your needs. Quality Coaches will do their best to help you keep your dream car on the road.

While they did replace the water pump and find the exhaust leak, the repair left more work for me…read moreand took entirely too long. I made an appointment and the car sat for 4 weeks before it was looked at, then sat for 4 more before repairs were started. I picked it up 9 weeks - 1 day from when it was dropped off. I park my car in the garage, so there are no bird droppings on it. There were when I picked it up! When they changed the exhaust gasket on the drivers side, it loosened the dipstick tube. I cannot even drive my car until I figure out how to fix it. I would take it back, but I don't have another 9 weeks to wait. Do not expect to get good customer service. And it will cost you. I have never been pleasantly surprised at a bill from them. They can probably fix your car though. They must be interested in more expensive cars than I have, but it is hard to find a place to get a 30 year old car worked on.

I had a nail in my tire but they refused to patch it due to the fact they were too old.... Not worn…read moredown tread but too old. I was told I needed 4 new tires for around 7 hundred... cheapest tires they had. Fair enough. Asked for a Freon recharge but said it would be 268 because they had to run a diagnostic with dye. Couldn't fix my dashboard light as they said would have to take it my dash apart to fix and I would have to bring it back in. I ended up getting a basic oil change non synthetic which was more expensive then Jiffy Lube. Took it to another mechanic in same area.. the charged me a total of 145 dollars for all repairs. Finally they pretty much ignored me when I came in to pay for oil change. Shop around folks.

Honest, competent, kind. We have relied on them for ten years to keep our three old cars running…read more We are so thankful for them. We have brought two Facebook marketplace used cars to them for an assessment before we bought them. One time we went through with the sale and another time we decided not to buy it because it needed too many repairs and the purchase price was too high. Often they are booked this week but you can get an appointment for next week. Often you drop off the car between 7-9 am and then pick it up between 5 and 5:30. They have a couple of old loaner cars that they can let you borrow for the day if you request that and are a trusted customer. They earnestly try to solve the problem and save you money. They have also helped us decide when a car was no longer worth fixing. Pete retired but Dan is still there and Anthony, Ben, and Bill have the same good values. They have helped keep our family going. We are thankful for them.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

One thing in life I absolutely dread is going to an auto shop and hunting for the "best deal." Too…read moreoften, I've walked away feeling uncomfortable, judged for not knowing as much about my vehicle as the professionals, or worse -- wondering if I'd been taken advantage of by places that inflate prices or push unnecessary services. Thankfully, that was not my experience at Turbo Tim's. From the very start, things felt different. Before my appointment, I received a fair and transparent estimate for the AC issues I was concerned about. When I arrived, Mike greeted me with a friendly smile and explained the process clearly -- no jargon, no pressure, just honesty. One big bonus? They offer a free ride service for locals to and from the shop. I've never had that before, and it made dropping off my car so much easier. They also communicated throughout the day via text with updates, which I really appreciated. When I came back to pick up my car, the bill was walked through step-by-step, and I was told that if the issue worsens, I can bring it back within a year for a free assessment or fix. It's clear they strive to make everyone feel welcome, no matter their level of car knowledge -- and it shows. I'll definitely keep Turbo Tim's in mind for future repairs. And on a lighter note, the shop's fish tank is pretty cool... and there are multiple friendly shop cats wandering around. I hope they're paid generously in treats and love.

If you need cats and your car fixed then this is the place to go. Staff is always great at…read morecommunicating. I appreciate their efforts to let me respond throughout the day via text. As a busy Northeast teacher, it can be difficult to answer the phone in the middle of the day. Their service always makes it easy and goes above and beyond! Prices are easily comparable to the rest of the market if not even a little cheaper!

Very good estimates-- they don't rip people off with overpriced repairs !…read more Always able to fix my issues with my car and the quality of their work is good ! Very happy with the service here and when I'm needing repairs in the area, I will be back !

Awesome!! I had a nail in my tire and needed an oil change, and they were able to fit me in same…read moreday and get me out in under 2 hours! I will definitely be going back to them for future work and repairs.

This guy tried to convince me something was wrong with my car over the phone. I just wanted my…read morebattery changed and he was convinced it was a different "problem". It doesn't matter if it is a different problem if I still need my 4+ year old battery changed. He didn't care that it was old, he was convinced it was this other problem. He wouldn't even let me set up an appointment to get a new battery installed and instead referred me to youtube videos on this other problem that he was convinced my car had. Some of the worst customer service I have experienced and it was just over the phone. I couldn't imagine what it would be like in person. I would not go here.

We are not sure how this shop/guy gets any stars at all (unless those are friends and family). Is…read morenot in the shop after noon, basically hung up on me after finally calling back.