This store has a perennial problem with no carts being in the queue in the store for use. I have repeatedly arrived to find no carts and one or two employees standing idle near the empty queue. (?) I have been offered a hand basket...Not useful for 35 lbs of cat litter plus 22 lbs of cat food and 30 lbs of dog food. Often times I have needed to collect a hamd basket from one of the check out stands - Not a big deal. I do not, however, like being told that I need to return to the parking lot and find an available cwrt with which to complete my shopping. Management needs to monitor or assign a monitor to ensure the carts are cycled in from the parking lot before the queue is completely empty. This is not rocket science. Tonight, for the third time, I left the store because there were ZERO carts available. Granted this is December 23, but this has happened previously far removed from any holiday. It is and has been a perennial problem at this location. I get the task of collecting the carts is a chore and likely unpleasant, BUT, it is part of the business I may not be the only potential shopper the leave without purchasing a cart load totalling over $100. read more

Today was the last time I ordered vía drive up at this Target. Never fails, every single time, they take minimum 5 hours! And the help desk/pickup department never answers when calling to check status. Today I had to walk in because it had already been 5 hours and I was already in the area and no one ever answered when I called. When I went in, they told me they were 6 hours behind! I had to go and pick my stuff out myself. All the other Targets (Brea, Chino, Pomona, Montclair) will have everything ready within two hours, max! Y'all need to get your shit together or don't offer a service you can't keep up with. read more

David is the MAN! He was so helpful at the electronics section during the Christmas shopping rush today. He was very down to earth and personable when helping me buy AirPod Pros for a Christmas gift. He had an uplifting and cheerful mood that I only see very rarely. Thank you DAVID! read more

Love this Target it's close and Newley remodeled, they keep the store, nice and clean. There's even a Starbucks right near the entrance for that coffee fix! Parking can be a bit hectic but mostly on the weekends! read more

if I could give this store 0 stars I would , one of the workers made fun of my weight , I will never shop here again

Christina did my firstborn son's baptism in the shampoo aisle. It was quick and beautiful. The cockroaches then carried Christina away to the back. I would recommend this place to anyone who is looking for a beautiful baptism ceremony or nice smelling shampoos read more

Target - Department Stores Near Me - West Covina, California

I just came from Dick's, I don't usually come to this Target. I needed help getting some food for the Fourth of July and the lovely people by the name of Jose and Cassandra helped me find everything I needed. I was so stressed (due to my wife nagging because she needed everything to be perfect) and unfamiliar with this store. They assured me everything was going to be okay. They were so quick to find everything. I forgot to mention how helpful they were to the manager because I was in such a rush. So i had to leave this little review. read more

Target - Department Stores Near Me - West Covina, California

Love that most Targets now have a free water bottle refill system in place by the bathrooms. read more

Target - Love that most Targets now have a (free) water bottle refill system in place. Doing their part to encourage less waste - Department Stores Near Me - West Covina, California

I ordered a Drive-Up. App said order was ready. Arrived & employee said my order wasn't ready & theyre "looking for it". Waited 20 minutes & finally they said my order was missing. Walled inside & told it was out of stock. WHAT AN INCONVENIENCE!!! UNRELIABLE!!!!! read more

This is the only target in the area (compare to azusa, baldwin park, la puente), that requires actual receipt for Health Beauty item. I seen some customer left frustrated, and it happened to me too twice. They made the return so difficult on Health Beauty item without the actual receipt. Even when its unopened or sealed. But what I like is the location is close to Hobby Lobby, Walmart, Chase, Carters, Dollar store, Ikea. read more

Target - Tech center - Department Stores Near Me - West Covina, California

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Target has implemented a rule where the self checkout lane is 10 items or less and the manned checkout lane was for everyone. I waited in self checkout to be told I was in the wrong lane to go into a lane where the cashier moved like pond water. It's ridiculous you get penalized for spending more money. I'll just use car pickup service from now on and avoid this. read more

Julian was our cashier and he was beyond helpful and kind. I sincerely appreciated how resourceful and patient Julian was during our transaction! read more

Im writing my review for Starbucks inside the Target. I went in Tuesday, Novemeber 27th early noom where the girl who assisted me was working by herself. Despite how busy it was, she was positive and thanking everyone one by one for their patience. I usually dont see that from the baristas working alone at Starbucks but she didnt rush me but delivered amazing customer service. I had the Juniper Lattee which is the new wintry drink with a unique taste of juniper and sage, an evergreen aroma and citrus notes. Almost feels like drinking a Christmas Tree. It wasnt too sweet. I think the drink alone was a 3/5. read more

Target - Department Stores Near Me - West Covina, California

Just left, a cashier in a blue t-shirt and a vest helped me. I'm Hispanic, I bought baby food & formula for my babygirl, she asked a million questions, talked super fast & then her last question was "Paying with WIC or EBT today?" Is she racial profiling me? And say something so loud? I shop regularly and NEVER had anyone ask me that question. Left super annoyed. read more

I came in today to buy baby formula I have triplets all they would sell me is 4 bottles which that would only last me 1 whole day and 1 extra bottle the next day. I have been to a lot of targets and have never had an issue with it till today and plus the cashier was soo rude about it as if she didn't even care. What do they expect mothers to go drive around all the targets to get formula and just leave the kids at home like who does that. No heart and no compassion at all here will never come here again. read more

I was having some trouble looking for some items in the grocery aisle. I was out of town and visiting family so I was a little out of place. It was an early morning and a young-man by the name of Jose was a great help. He went above and beyond and help me look for what I needed. He look like he was busy but he still took his time to help and, had a great positive attitude to help me find my products I needed. This was a great help because I was in a rush to deliver these items to a afterschool program for kids at a church God bless his young soul. P.S. Store was really clean and well kept! Wish this Target was in my city!! read more

Ypu close all of the self check lanes and dont hire any cashiers? So of course you have long lines and chaos now! You made it happen! So annoying. Local grocers are staffed more than you. read more

I've been shopping here for seven years. Love this store. The only thing I would change is they need to increase their plus size department. I am a woman over 50 it is hard to find anything that would fit me here. Otherwise, this is a great store. read more

it kills me to even be writing this review because i love target and i'm literally here almost every other day but their Drive Up is the worst!!! i usually order the drive up because i have my 2 year old with me but lately the orders aren't even ready within the 2 hour mark like it says on the app!!! i ordered diapers while i was at work (around 12pm) thinking that the order would be ready by the time im off work (5pm) and the order wasn't ready till 8pm!!!!! for one box of diapers?? i tried to give them a second chance and nope, same thing happened again, another small order and it took quite a few hours. i tried to avoid this target since theres another one much closer to me, which is usually my go to target but this west covina location always has the stuff i need in stock when my first choice doesn't . guess i'm not doing any drive up orders for this store again read more

DO NOT BUY GIFT CARDS HERE!! Got my nephew one for his bday and the last 4 digits were scratched off. He called the number on the back and there was nothing they could do. read more

I just stopped by and first impression there were no carts and the restrooms were filthy ... i expected more. read more

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I go here a lot for things I need for work, home, etc. but each time I come here there's always people outside asking you to sign some petition or whatever. It's annoying! read more

Worse target ever , they claimed to be bussy for order pick up , order was put 4 hrs ago , come to check and see customer service their answer was we bussy , while the stupid employees are outside chilling in the ohone , no wonder why they back up read more

I needed something that was not on the shelf, i asked David who was busy if they would get cold coffee that i wanted by today, he stopped what he was doing and went to the back to get what i was asking for, even though i interrupted him, he was very friendly and nice. read more

This review and low star is for the floor manager "Beth" scolding an employee in front of guests. As a costumer I shouldn't see or hear someone getting talk down because a bin had no liner. She said "I shouldn't be telling you this" "you should already know" She's actually wrong not everyone knows to put a liner. Every culture and home is different. That talk should be done in the back not by the entrance. Other than that this target gets 5 stars always, organized and returns are easy. read more

Diane was very rude. I was asking how to scan the points and she explained how to do it in a very rude way. She said "Click this it's not that hard", and there was something going wrong while checking out so we had to switch registers and she had to rescan every product and while doing that she said "f my life" under her breath. If you see her I recommend going into another checkout line. read more

Target is my go-to place for my snacks , home goods and also where i usually overspend on rogue purchases. I usually visit another location but dropped in and was able to find what i needed that matched the price i saw online - Score !!! read more

Five star service to a target employee I always see well shopping at my Eastland target store. *He always very helpful with a beautiful Work attitude and the greatest customer service there is. **My thanks goes out to "Robert Lopez" thank you for always caring to help us visitors shopping at your store , keep up the good work sir!!! Thank you ;) read more

This is by far the worst target store the customer service is a joke I'm sick trying to use the delivery service and no one is responding no updates this goes to show you were not important to them were just one of many customers and if they loose us they still have the numbers to keep on treating us like trash!!! I'm tired of them doing this to us I'm never shopping at target again I'll go to Walmart next door if we all stand up to these bullies that see us a just a dollar sign and not a customer then they will continue doing things like this read more

Horrible service. They don't answer their phones. The staff is rude. I can't even find out if they have the item I need. Do not recommend. Worst target. read more

I love target, but this specific location is particularly filthy. The bathroom is DISGUSTING, and it has been this way on multiple visits. I've seen used and unused toilet paper on the floor, trash overflowing, unflushed toilets, and human feces and blood on the toilet seats. The state of the store itself isn't much better, clothes and shelves are unorganized, the shoe section looks like a tornado whipped through it and staff seems to take no notice as clothing piles up in the fitting rooms. I go out of my way to avoid this location. I love target but this one needs some serious TLC and staff needs retraining on how to keep and maintain a clean and organized facility. read more

This was my go to Target but service is going down. On a Sunday afternoon at 6pm rush hour- there were 2 cash registers open plus self service with both long lines of guests trying to check out items. Come iTarget Management- you need to hire more people and don't overwork your staff! You guys can do better than this read more

This review is for the Starbucks inside of target. It seems like they finally got better baristas! Friendly, helpful, greets you and let's you know that she saw you and will be right with you! Suggested drinks or variations ... makes sure u like ur drink before u go! AWESOME customer service ... finally !!! read more

Target - Department Stores Near Me - West Covina, California

Do yourself a favor- order your drive-up pickup from a different store. Three times I've done orders (between 12pm and 3pm) and still by the next day they still haven't fulfilled it (around 12pm). When you try to call their guest service no one picks or up they pick up and then hang up on you. I could hear the employees talking then they hang up. But you call back and it just rings and rings. I am trying to stay out of the stores because of the pandemic and this one is always soo busy but it's the closest. Do yourself a favor and take an extra 10 mins to drive to the San Dimas store...I've even drive Diamond Bar to avoid this one. I don't think it's the employees- they are always apologetic and nice- but rather the lack of leadership and communication. I worked here back in the day for 5 years...it seems as though nothing has changed except the store is busier with less workers. read more

This place is like most Target's--spacious, a good amount of items, and at fairly decent prices. I'm not sure what else to say regarding Target's...I didn't see too many employees that I could call for assistance, but luckily, I didn't really need much help looking for Thank You cards, either. Overall, a good Target that is up to par with all the other ones. read more

For the past 4 years this target has been my go to. Today I had a woman by the name is Wendy help me in customer service. Her attitude, professionalism and body language was THE WORST. I did not have a problem return but she DID NOT GREET ME. She just stood there and looked at me like "what do you want" not sure if she is just having an off day but she should definitely be in the warehouse if that's what she has to offer. In the future when I need customer service I will be sure to ask for someone else. Like how I said I've been shopping here for 4 years so I'm not changing my go to because she has a problem read more

Employees there just seem lazy. You can see it in their face if you ask for some help. Dont interupt their personal convos amongst each other (that they shouldnt be discussing out loud) Another time I asked someone to see if they had an item because it showed this store did have it. The girl scanned it and thought about for a min then said "no we dont have it" i asked someone else to check and guess what? They did. Come on target, dont become the new walmart read more

The lines are long and non-efficient staff members. Waited in line for 20 mins with 3 people working the counters, amazing. They were literally grabbing items when the customer gets there and not beforehand. The check out line also takes a good 20 mins. If you're going to use a rebate check, this is the only Target I've been to that checks your ID to see if it matches. Really sad. Avoid this location. Waste of time. read more

This isn't the nicest Target I've been to. The one in San Dimas by Trader Joes is a million times better. The parking sucks and ever since Wal-Mart moved into the center, it's been even worse. Their food area is absolutely disgusting. Absolutely a disaster. I sat there trying to get a quick snack before shopping, and saw 4 employees (a manager included) walk through the area and not one person stopped to clean, or at least delegate another team member to clean. The manager did however, stop to pick up one...yes ONE, piece of popcorn off the floor. Too bad there were still about 120 more pieces all over the place, among the rest of the trash. If you have the time, take the extra 10 minutes and drive to the San Dimas location. I know I usually do. read more

Target - If the slushy machine looks like this, imagine the rest... - Department Stores Near Me - West Covina, California

This is one of the better Targets I have gone to. So much that it has easily become my go to for house supplies and some groceries. Customer service has always been good here. Employees are hard to find from time to time. but every time I've had a question, they have almost always gone above and beyond to provide the best answer for me. Wether if it was a price check or help finding a specific item. I appreciate their 'organic' section or whatever you want to call it. They have plenty of pasture raised eggs, grassfed butter, Noosa yogurt, organic veggies/fruits etc. I have even seen some grassfed beef here from time to time. Surprisingly, some items here are even cheaper than Wholefoods or other 'healthy' stores. The layout of the store is pretty big, but just like any chain store, its all familiar everywhere you go. The store is also always pretty clean. Bathrooms could definitely use some improvement though. They could also add more self-checkout lanes, things do tend to get very busy from time to time. I definitely recommend this Target. read more

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