Hands down, this is the absolute worst Target I have ever been to.
First and foremost, let's discuss cleanliness. This is not a Priority at this location, 99.9% of the time the aisles are bare and clothing, toys, empty Starbucks cups, napkins, shoes, food, etc. are everywhere.
Then there's Ethics. Which unfortunately is non-existent at this location. On several occasions I have experienced unethical behavior and ignorance. It ranges from after waiting in line for a Nintendo an employee in full uniform and working purchases the last Nintendo (which was rightfully mine), and the cashier places the Nintendo under the cabinet and the employee return to stocking the shelves and then proceeds to tell me they are all out of Nintendos. After I stood there and witnessed the whole transaction.
Upon, speaking to the manager I was told that yes the employee was clocked in and working but they have an agreement that she will then sacrifice her breaks for the day ( hmmmm...nothing about that sounds along the line of California Wage and Hour Laws. Illegal!!!)
And,then there was today. This was the straw that broke the camels back. I came in looking for the Tide deal which included a $10 gift card. I also purchased a few other items. I was unable to find the Tide because, of course the aisles were not stocked and they were bare. I proceeded to customer service and Irene made me feel as though I was being rushed and her curt responses were not polite. I then handed over my coupons which consisted of 1 target ad coupon, 3 Tide coupons and 1 coupon that I printed from the Target website. She then abruptly stated that I can only use 4 coupons. I then stated that they were not all the same and that they were for different products and different types of coupons and 1 was from their website. I then showed her the coupon policy from the Target website and asked her where did it state that I could only use 4 coupons. She began to get flustered and kept stating that I was wrong and it was at her discretion cause they have a lot of fraud at their location.
She then repeated that it was her discretion and I asked where it stated that I have a 4 coupon limit. She fumbled through a very unorganized drawer and pulled out different papers and began to read to me what she assumed was what she was telling me and stopped mid sentence. She mumbled something under her breathe about that not being the right paper. She then stated that she was only going to honor the one from the ad at her discretion. At this point I was done, I didn't have the patience to deal with the buffoonery of this employee making up her own policy after she had just let the woman in front of me return a used air mattress with no receipt and no box with absolutely no problem! And she had the nerve to question my 4 coupons that only added up to about $3.75 in savings! This is just ridiculous.
It's so unfortunate that this store continues to be nothing but a disappointment and disgrace to Target as a corporation. I will not be returning and will forward this review to their corporate office as this behavior and customer service is never acceptable! read more