The front desk personnel were very rude and curt! They were deliberately taking their time with…read moretightening and fitting glasses that were purchased at this store. Also, the prescription glasses were excessively expensive to be falling apart within weeks of purchasing them.3689

Great doctors and great experience. Very thorough exam and high level service. I love my new…read moreglasses!

Extremely disappointing experience. I waited for over an hour expecting to receive care, only to be…read moretold that the doctors had already logged off and that they couldn't provide me with anything. What makes this even more frustrating is that I explained I am leaving the country tomorrow and needed assistance before my trip. The lack of communication and consideration for patients' time is unacceptable. If the doctors were unavailable, I should have been informed much sooner instead of being left waiting for over an hour. I wasted valuable time and still left without the help I needed. I would not recommend this place based on my experience.

My wife and I went to America's Best on Mallory over the past several years. Recently, I made an…read moreappointment online and was one of the earliest appointments. After doing some screening tests which took roughly 15-20 minutes, I sat and waited. Eventually, I was told that we were awaiting an online optometrist to become available. Apparently, I should have realized that I was scheduling a virtual appointment when I booked it online. I certainly didn't have that choice the last time I scheduled. I didn't want that choice either. Oh they have an optometrist there physically 2 days a week. I will say this, the front desk employees are wonderful! They are poorly backed up though by the company.

I got a prescription from Port Royal Eyecare in November of 2025. I bought 4 pairs of glasses using…read morethe prescription they gave me and had to keep returning them because they were wrong. Eventually, I realized that the prescription they gave me was wrong. When I called them to fix it, they told me that the limit for a re-test is 3 months, and I was outside the limit. So, just keep this in mind if you go here.

Wonderful experience, great staff, very detailed and they took time to explain everything…read more Fantastic care.

This is a great staff and they are all professional in terms of helping. I would recommend going…read moreback and they have a lot of options for frames.

Dr. Goolsby and her staff were kind, and professional. They were very welcoming for my first visit…read more. I will definitely be returning for future eye care visits.

Dr Jensen examined me, my son and my husband. She was very thorough with my prescription. Also she…read morehelped us with my son's previously undiagnosed "lazy eye" with some therapy. He has been following the therapy plan and he is improving! I am so grateful for her personal attention and how she showed us how to correct the issues. He is reading so much better now. I liked how she was personable and didn't rush us out. She got to our appointments on time and had us out of there on time as well. I would definitely recommend Dr Jensen!

Today was my first appointment at this facility and Dr. Price, Sunshine and Angela were absolutely…read morefabulous from the moment I walked in the door. Not only with me, but watching them with a new little boy patient they were so helpful and easy going. I am so delighted that I found Dr. Price and her staff. I most certainly recommend them for your vision needs. Give them a call for your next appointment you will be glad you did!

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

I would recommend Christopher's Optical , they are friendly and very helpful. My glasses are the…read morebest, with an added anti glare in the lens . It helps with my computer work and night driving.

Waited over 4 weeks for replacement lens due to the sun glass film being defective. Over that month…read moreI called in 3 times for updates. Each week I was told it was the vendor they used for the hold up. After finally getting my lens, because "I" called them, I was told there was no guarantee that this wouldn't happen again. And because they were leaving that vendor I had no replacement guarantee. Terrible customer service, no product guarantee on glasses that cost over $1000. And no compensation. Save your time and money and go somewhere who backs their name and products. Very disappointing!!!!

I recently had cataract surgery with Dr. Rooney. From the beginning to the end he and his staff…read moremade me feel like family, and my new vision is AMAZING! Highly recommend.

This is the second time I have seen Dr. Rooney, having been referred by my DO. He acted like he…read moredidn't even know who I was. He spent more time talking about my test results with his nurse (back turned to me) than he did with me. I heard him use the word "severe" and had to ask what he was referring to because he wasn't talking to me(!) Although my test results were essentially unchanged from 4 months ago, he changed my eye drops (I have glaucoma) and said he wanted to see me again in 6 weeks but wouldn't say why. He was very abrupt and unapproachable, bordering on rude. His nurse, who never bothered to introduce herself, was the same - just shoved a piece of paper about the eye drops at me and left the room. Most of the people I interacted with at this practice seem blase, at best and bored and unhappy at worst.