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    Christopher Optical

    3.0 (2 reviews)
    Closed Closed

    Services - Christopher Optical

    Eyewear fitting

    Eye exams

    Retinal imaging

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    Columbia Eye Associates

    Columbia Eye Associates

    1.0
    (1 review)
    0.0 mi

    Receptionist was pleasant.Tech did not take medical records into account. Tech was rude and…read moredismissive, rushed through the procedures. I had informed them that his eyes were dilated recently and it was documented in records. They tried to do procedure against our will before we could stop them. We informed tech again that we did not want dilation, to assess records. She got rude and told us that we wasted our time, to consult google. We informed them that this was unacceptable and that we would be seeking treatment for our 4 year old son elsewhere to which the tech exclaimed, "Good luck with that". I wish I could remember the ladies name but she was an older and shorter woman with shorter red hair. She was rushing the procedure, forcing my 4 year old sons head into the medical device when he was apprehensive. Medical professionals should be compassionate at all times and above all explain and teach. Especially to children. Avoid this place if you want your medical professionals to act with compassion and care. Ones that do not treat the profession like the military, rough and regimented, dismissive of humanity.

    From the owner: When you visit our office, your eye health is our top priority. The physicians and staff are…read morededicated to providing you with personalized care. Our state of the art facility will provide you the latest and most modern techniques available. Drs. Atnip, Gordon, and Hamilton's years of ophthalmology experience and onsite surgery center provide us with the ability to inform patients of the various treatments available today. Contact us today for more information.

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    Columbia Eye Associates

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    Eyecare Plus

    Eyecare Plus

    1.5
    (37 reviews)
    1.9 mi

    Here's a polished version of your review that keeps the same points while making it easier to read…read moreand more impactful: Never again! The doctor was great, but the rest of the staff seemed completely disorganized. After my eye exam, I was told to pick out a pair of glasses. I did, but no one helped me choose a frame or even measured me for the glasses. They simply said they would order them and call me in 7-10 days. They never called--I had to contact them myself to find out if they had arrived. When I finally picked them up, the frames were way too big and kept sliding down my nose. An employee tried to adjust them, but it didn't help. Instead of addressing the fit, they tried to sell me an upgrade to thinner lenses for around $175. I told them I didn't need thinner lenses--I needed glasses that actually fit. After speaking with management, they eventually agreed to let me exchange the frames. I went back, but there weren't many options available, so I had to return a few weeks later. When I finally found another pair, they tried to charge me over $100 for the exchange. The original frames were $130, and the new ones were $150, so the difference should have been only $20. After another discussion, they corrected the charge. Several weeks later, the replacement glasses arrived. I tried to pick them up on two different Saturdays, but no one was there either time. I eventually had to take time off work to pick them up. The new glasses fit perfectly, and before I left I specifically asked if I owed anything else. I was told, "No, you're all set." Then I received a bill for $25. When I questioned it--especially after all the problems I'd experienced and being told my balance was paid--they sent the account to collections. Seriously? Over $25? The doctor deserves credit for providing a good exam, but the customer service and overall experience were some of the worst I've ever had. My next call will be to my insurance company.

    If I could give a zero stars, I would. This place is awful. Unfortunately it's their front office…read moreand billing that makes them awful. They do not listen. They bill things the way they want to bill them. When I have two eye insurance plans, I know how to use them to get the most I can. I just went to pick up contacts ($300 allowance) they billed the other insurance instead of how I asked them to when the contacts were ordered. Which was $150 allowance for contacts. Either the communication amongst staff is horrible and they do not relay information well, or they are just not very smart. I'm not sure which it is. But I have stopped going there myself and went to Premier eye care on Hatcher lane and they are fantastic! They actually know how to work with both insurance plans to get the most for your $$$. Zero out of 10 DO NOT RECOMMEND.

    Photos
    Anna Yi, O.D.
    Anna Yi, O.D.
    Eyecare Plus - Columbia eyewear showroom and lobby
    Eyecare Plus - Columbia eyewear showroom and lobby
    Eyecare Plus - Columbia hallway

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    Eyecare Plus - Columbia hallway

    Christopher Optical - opticians - Updated August 2026

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