I got a prescription from Port Royal Eyecare in November of 2025. I bought 4 pairs of glasses using…read morethe prescription they gave me and had to keep returning them because they were wrong. Eventually, I realized that the prescription they gave me was wrong. When I called them to fix it, they told me that the limit for a re-test is 3 months, and I was outside the limit. So, just keep this in mind if you go here.

Wonderful experience, great staff, very detailed and they took time to explain everything…read more Fantastic care.

Excepional experience. Learned more about my eyesight and how to best maintain it. Eye glass…read morefitting was outstandin. I would highly recommend Eyedentity

Dr Cuthbertson and each of his staff members was so kind, caring, and patient. He patiently…read moreanswered each of my questions and seemed to genuinely care. Would certainly recommend to anyone needing vision care.

Dr. Rudowski is always professional, thorough and glad for any questions. All of the staff is…read moregreat and Jessica is very knowledgeable on insurance, fitting and even helping to pick out frames.

I cannot say enough wonderful things about Dr. Nichole Rudowski, OD, Tristan, and the entire staff…read more Dr. Rudowski is incredibly knowledgeable, thorough, and genuinely cares about her patients. She took the time to make sure my vision needs were fully understood and addressed, and I never felt rushed during my appointments. It's clear that she takes great pride in providing exceptional care. Now, let's talk about my glasses situation. I currently require three pairs of glasses. Not because I'm bougie, but because apparently old-ladyhood has caught up with me and decided one pair just wasn't enough. Distance glasses, reading glasses, computer glasses... if they make glasses for finding my other glasses, I may be next in line. Thankfully, Tristan and the staff were amazing throughout the entire process. Everyone went above and beyond to make sure each pair was exactly what I needed. I did have to come back a few times for adjustments to my computer prescription, but every visit was met with patience, kindness, and a sincere desire to get it right. At no point was I made to feel like a nuisance. Instead, they continued working with me until everything was perfect. In a world where great customer service seems increasingly rare, this office stands out. Dr. Rudowski and her team truly care about their patients and are committed to making sure you leave seeing your best. Their professionalism, expertise, and genuine compassion made every interaction a positive experience. Thank you, Dr. Rudowski, Tristan, and the entire team for helping me navigate this "not-bougie-just-aging" chapter of life with clear vision and a lot of patience. I highly recommend this office to anyone looking for outstanding eye care and exceptional service. P.S. They gave my fur brat all the love too! Many thanks! Melanie Judd

Dr. Dow and the technicians were incredibly kind; however, the front desk associate, Tammy,…read moreunfortunately detracts from the customer experience as she was not courteous and seemed annoyed when asked questions that countered the information she shared. Although the interactions with Tammy were not ideal, I still think the overall clinical experience went well and made up for the lack of customer service.

Dr. Crim and Dr. Dow are both excellent. They take plenty of time for information and explanations…read moreand have great modern equipment. Highly recommended.

he staff was friendly and the office is beautiful, but the pricing experience was extremely…read moredisappointing. I felt the practice was predatory in how services and add ons were presented. Multiple items were recommended and added without clear, upfront disclosure of cost. I ended up spending more than five times what I normally spend for annual eye care. At no point was I clearly warned how expensive this visit was becoming or given a transparent comparison to standard pricing. If you go here, expect to pay significantly more than you ever have for routine eye care. The environment is polished, but you will pay a premium for it.

This place was amazing. The office is beautiful. They have state of the art equipment. Everyone…read morewas friendly from the beginning to the end. I felt very well taken care of, and I felt like everyone was eager to help. They were very thorough with the exam and even more helpful at the end picking out glasses.

From the moment you enter the door the entire staff is warm and friendly and welcoming! The…read moredoctor made my son feel very comfortable and confident when learning how to put his new contacts in. Five stars all around!

We love Franklin Vision Care! She is wonderful and very detailed and very knowledgeable. She's…read moreincredible with my young daughter, making her feel comfortable and excited about her eye appointments. I trust her completely!

Dr. Lisa Williams is a phenomenal eye doctor. She was able to see some residual tissue, or, a…read morecloudy capsule, in both my eyes. She referred me to my ophthalmologist and he was able to clear-up my eyes with a simple laser treatment. She will do a new eye exam after the treatment free-of-charge. The office is tiny, but the people are awesome.

As a retired healthcare provider myself, I was amazed at the incompetent scheduling procedure of…read moreSouthside Clinic. Primary and supplemental insurance information held with both Medicare and a large, independent company was provided. On the day prior to the appointment I was told that the Clinic was having difficulty assuring existence of the insurance, stating that I could pay out-of-pocket, or reschedule. Accuracy of my Information provided was validated along with the statement that 2026 deductibles had been met. This was obviously their error, but the coldness with which the associate interacted was quite offputting and led to my cancellation. Without knowing of the quality of the service, prospective consumers of it may be well served to consider the scheduling and financial focus.

The front desk personnel were very rude and curt! They were deliberately taking their time with…read moretightening and fitting glasses that were purchased at this store. Also, the prescription glasses were excessively expensive to be falling apart within weeks of purchasing them.3689

Great doctors and great experience. Very thorough exam and high level service. I love my new…read moreglasses!