I was seen almost immediately and the staff were friendly and knowledgeable. The first time I met this Dr. and I was impressed he knew me . When I explained the problems I'd been having with my old prescription he knew exactly what to do.. I can't wait to receive my trial contacts and I'm hoping these will help me see far away and read my phone. read more

Please go elsewhere for your eye care if you expect appropriate delivery time. The staff here are not at all helpful when it comes to arrival information, they are vague and unconcerned of your inconvenience. This place does absolutely nothing to go out of their way to offer help! When you order your glasses you are at the mercy of when or if they answer the office phone and if they choose to be helpful or not! !!! GO SOMEWHERE ELSE !!! read more

Here's a polished version of your review that keeps the same points while making it easier to read and more impactful: Never again! The doctor was great, but the rest of the staff seemed completely disorganized. After my eye exam, I was told to pick out a pair of glasses. I did, but no one helped me choose a frame or even measured me for the glasses. They simply said they would order them and call me in 7-10 days. They never called--I had to contact them myself to find out if they had arrived. When I finally picked them up, the frames were way too big and kept sliding down my nose. An employee tried to adjust them, but it didn't help. Instead of addressing the fit, they tried to sell me an upgrade to thinner lenses for around $175. I told them I didn't need thinner lenses--I needed glasses that actually fit. After speaking with management, they eventually agreed to let me exchange the frames. I went back, but there weren't many options available, so I had to return a few weeks later. When I finally found another pair, they tried to charge me over $100 for the exchange. The original frames were $130, and the new ones were $150, so the difference should have been only $20. After another discussion, they corrected the charge. Several weeks later, the replacement glasses arrived. I tried to pick them up on two different Saturdays, but no one was there either time. I eventually had to take time off work to pick them up. The new glasses fit perfectly, and before I left I specifically asked if I owed anything else. I was told, "No, you're all set." Then I received a bill for $25. When I questioned it--especially after all the problems I'd experienced and being told my balance was paid--they sent the account to collections. Seriously? Over $25? The doctor deserves credit for providing a good exam, but the customer service and overall experience were some of the worst I've ever had. My next call will be to my insurance company. read more

I had to go back twice, got checked twice with different optometrist and my eyeglasses were still not right after waiting 2 weeks each time. I refused to get checked again for the 3rd time. This is supposed to be my 3rd lenses from them, the first two had no issues. My husband had a bad experience too. It's his first and last business with them. He picked up his eyeglasses after changes was made but it wasn't right either. He could see far, but he could not see or read well up close. And being a typical man, he just left and done with them. We both are very disappointed with time and money wasted. read more

If I could give a zero stars, I would. This place is awful. Unfortunately it's their front office and billing that makes them awful. They do not listen. They bill things the way they want to bill them. When I have two eye insurance plans, I know how to use them to get the most I can. I just went to pick up contacts ($300 allowance) they billed the other insurance instead of how I asked them to when the contacts were ordered. Which was $150 allowance for contacts. Either the communication amongst staff is horrible and they do not relay information well, or they are just not very smart. I'm not sure which it is. But I have stopped going there myself and went to Premier eye care on Hatcher lane and they are fantastic! They actually know how to work with both insurance plans to get the most for your $$$. Zero out of 10 DO NOT RECOMMEND. read more

Horrible establishment. They wanted to give me a display pair, but I wanted a new pair. After 5 weeks they still didn't arrive so they lied and gave me the display pair. According to other people's reviews. Sounds like they forgot to order. read more

So first off my fiance called here 8 times today trying to get a copy of my step sons prescription. 8 times and left multiple voicemails. The first time they answered and texted her the numbers off the prescription we can't use that to buy glasses we need the actual prescription. But this place will hold it and ignore your calls if they don't send it tomorrow we'll be getting a lawyer. It's ridiculous. He can't see and we don't wanna but frames there. The quality of care is awful. read more

Office staff is not helpful at all! I got send to voicemail 6 times after they picked up the phone...

I should have checked reviews before I made my appointment. I needed an exam for nothing but a new prescription. Have had significant eye procedures with an ophthalmologist. My appt was at 9am, the opening time of the store. I wish someone would have told me that instead of my standing at the door for 10 minutes. The exam tech took me into a room and first question was paying another $49 for a full exam, which i was clear i did not need. She did not explain what she was doing at any point in time. The first machine tested my eye pressure, so a shot of air at my eyes. Totally unexpected and irritating. No advance warning. This lady was going through the motions and was harsh. Not patient oriented; I was ready to walk out. The optometrist was nice enough, but when I stated I did not like the exam tech, she just looked at me and continued. Zero interest as to why I was unhappy. Then she had to look at the back of my eyes, which I again stated I did not need. She said she needed it for my file. No accommodation as to my request. I got my prescription and went straight to Christopher Optical where I was treated respectfully and ordered my glasses. Don't go to Eyecare Plus. read more

Absolutely the worst prescription ever! Not sure if it was the prescription or the glasses, but despite multiple visits and exams, the issue was never resolved. End result is that I now own a pair of glasses than I cannot wear. Complete waste of my time and money!!! read more

Do not use them their office staff is horrible and unknowledgeable. They do not submit their glasses orders on time. I have updated my phone number six times and they are still trying to reach an old phone number. When I called to resolve the issue the office staff hung up three different times. I had to call for the office manager in order to get through and explain what my concern was. read more

Had my first appointment for eye care today, was a bit nervous, because well, I knew my eyes had become haunted with Elvis and had left the building. BUT, nothing prepared me for the mortal combat fatality that was dropped on me. My nurses were polite, professional and all deserve raises. My doctor, was Dr. Melanie (I'm 100% positive, I spelled that wrong,) nonetheless, Dr. T had to deliver some tough news, that my eyes had completely quit and weren't coming back, told me I was no longer legally allowed to drive, and he was sure, I had possibly a TIA (mini-stroke.) Definitely not my first est moment, I started crying of course, because well now my dreams of ever owning an ice cream truck were over and at the tender age of 47. F**k this body and f**k this brain. Anywho, Dr. T was super sweet about it, definitely wasn't happy himself that he had to give the news, but he was super sweet and amazingly professional. Referred me to neuro ophthalmologist and sent me on my way. Picked some really cute frames, for trying to read up close and headed out. Definitely a place I would recommend and happy with my sweet new doc. Thanks for everything, see you guys in 6 mos.-Theresa Graves read more

WARNING! Front desk customer service is terrible. We were told the glasses my kid and I picked were free because of insurance. Once ready, we picked them up and were charged. When we asked to speak to someone higher than manager we were told there wasn't anyone. The ONLY reason we picked those particular glasses was because we were told they were FREE. We were told the girl who helped us was new, but why do I have to pay, literally, for her mistake. Makes no sense. It's not just about the money, but the principle. I do not recommend this place. I will be filing a complaint on BBB. read more

Poor service. Went to pick up new glasses and there were black markings still on glasses from measurements. When I asked the tech about them, she said "it should come off with soap and water". When I got home it did NOT come off easily, nor with soap and water. I had to use alcohol and rub with excessive pressure to remove them. Shouldn't she have cleaned them when I asked about them? There were 4 staff member in the reception area and they were not busy????? It would have taken no time for them to clean the lens and I'm not sure that alcohol was the appropriate cleansing agent for glasses to remove the sharpie marks. I will not be back. I have never had good service there, hard lessons learned read more

Poor service, rushed out the door, charged for who knows what (non-itemized receipt). 2 hours to get a standard eye exam, felt like I was given no opportunity to ask questions when being fitted with completely new contacts. I had to call back and schedule my own follow-up appointment. Avoid, just go somewhere else if you care about the details. read more

Avoid like the plague. Short story: Doc rushed exam. Incorrect prescription (had validated at other clinic). Did not give a receipt. Went back for refund. They retroactively increased the price of the exam. Would only give 70% of frames as refund minus the increased cost of the exam. They offer a discount if you give them a 5 star review before you pay. Very shady way to boost review rating. Don't trust their 4 stars. Don't trust their response here. read more

My first attempt to pick up my lenses for my glasses was on a Tuesday. The front desk lady asked for my glasses and then came out with what I am assuming was the manager who preceded to tell me that the lenses were not the right shape for my frames that there must of been a mistake and they would put a rush on the order (I had already waited 2 weeks) On Friday I received an email from eyecare plus saying my lenses were ready for pick up. I live in Petersburg and work in Lewisburg it is a distance for me to go but have been going there for 15 years and never that much of a problem so I kept going back anyways I get there in the morning on Saturday after working a 12 hour shift only to be told in fact they were not there and receptionist had no idea why I was sent an email. I let her know that after I pick up my lenses I will not be back. read more

We too expensive the doctors are OK there had no problem with them but when it came to getting the glasses, they were way too expensive so I left and went someplace elsewhere. They were a lot cheaper and I mean a lot less for the same quality so I do not recommend going there. I have no idea what the eye appointment cost as my insurance covered read more

If I could give 0 stars I would. This is the worst experience I have ever had at an optometrist office. Fees fees and more fees. Nothing was told up front and every time I went back I was told I had to pay more. it took forever to get my glasses in and when I went to pick them up I was told they forgot to add ANOTHER $35 dollar fee. I refused to pay and was told the manager would take care of it since it was their mistake. she took care of it alright.....today I received a call from a collection agency for you guessed it the $35 dollars. NEVER will I set foot in that place again. read more

DO NOT USE THEM!!!! They are rude. Screwed up my glasses order. Order me the wrong glasses and instead of them sending them back they put my lenses on the frames that were on the wall that everyone tries on and can't use those frames as they are warped. Did a contact lens fitting that day as well and wouldn't give me a prescription for those. The girl that placed my order was very rude when I went to pick up and all she said was that she doesn't make mistakes. I had been going there for a few years and this is the worst customer service I have ever experienced. read more

Very expensive, overpriced. Ordered glasses 21 days ago. Still waiting. No customer service. Will not answer or return calls. Phone will ring 99 times then automatic, full mailbox. Do not waste money. read more

This company is full of Thieves! They will take your money and not produce the products or services that you paid for. Do NOT spend your money with this company... you will be sorry that you did. Their customer service is absolutely atrocious, all of their voice mail boxes are full and cannot accept any more messages, no managers on duty in the store to help with issues! NOT TRUSTWORTHY! read more

The Columbia Tn is the worst office I have ever had to deal with. They do not care about their customers. I would give them a Zero if I could . It has been one thing after another with this Pricing and now replacment issus 31 Days later and 3 phones chacking on the glasses they are seeing the oser was never placed. I has Child that needs the galsses daily and now it looks like it is going to be almosr 2 months before she can get a simple Frames replacement. The Manager was condescending to me in calling me names after I told her to stop. I am sure they have lost the glasses and to scared to admitt to the fact. Save yourself time and Headache and do not use the Columbia Tn Office read more

Doctor was good but once ordered glasses they said 10 day took over a month. Noone would answer the phone and once they did I was put on hold for 45 minutes to a hour and then hung up on. I was told on 4 separate times that they would be there the next day and never showed up. Once i called and they said they had them and they would be ready for pick up the next morning i had to wait for almost a hour to actually pick up the glasses ​ read more

This place is a scam. If I could, I'd give this place half a star, or none. Apparently they need 4 weeks for 1 pair of glasses instead of the regular 2. Not only this, but they don't give you a real receipt until they decide to charge you for something that wasn't added to your total, so they send an itemized bill through the mail. It's difficult to read and understand. Even with insurance (I also had a little leeway for an eye health exam and nice frames) I paid over $500 for mine. I was left on hold for nearly 20 minutes when I tried to check on my glasses. When I hung up to call again, they immediately knew it was me and gave me an awful excuse that my glasses would take even longer because "the lab sent scratched lenses." So they supposedly had to resend them. Every thing is so expensive here-- literally just get your prescription and buy your frames online. Warby Parker's is usually only $200. This store is so not worth it. I am extremely unhappy, dissatisfied, and will never come here again. read more

They charged me $25 fee for missing an appt. I had a family emergency. Paid it and understood that they see that as me not valuing there time. Today I had an appointment at 9:10. Waited 30 min and was told 3 people were ahead of me and they were very behind. I have one day off and they didn't mind not valuing my time. My husband and I will not be going back. Dr. Mallory is great but, there are plenty other places that will get to us at our appointment times. I was told by the receptionist that I wouldn't be charged $25 for walking out today. This a bad way to do business. read more

Had missed an appointment with them due to a family emergency. They sent me a bill for $25 and I paid it. Rescheduled it for Saturday at 9:10 and got there early. Told them I was there and waited over 30 minutes. Asked the lady at the receptionist desk and she told me they were very behind and had 3 people ahead of me. I knew it would take close to 2 hours to get my pressures checked and see Dr. Mallory. So thats several hours I would've had to be there. I only have Saturdays off and this would take up most of it. They expected me to pay $25 because I wasn't respectful of their time but, they have no problem asking me to wait. I like Dr. Mallory but, they have lost 2 patients today, my husband and I will not go back. There are other eye drs. that don't over book there time slots. They are a joke. read more

Terrible experience! They billed my vision insurance, health insurance plus i was billed for $175 for a routine eye exam. Definitively will never go there again. read more

Fool me once... however I was stupid enough to come back the second time. Literally waiting 2+ hours just to have an eye exam. Then was pressured into taking extra test that I was unsure about just to find out later that it was an additional cost. I refused. Finally was able to order some trials(contacts), to which I have waited for over a month for them to come in. Ridiculous. While I was here waiting to get my trials another woman come in wanting to file a complaint. She was livid and stormed out, stated she'd never return and I understand now why. I have seen them issue face masks for customers that's did not bring they're own. Literally threw them back in the same box with unissued masks from previous customers without be sanitized . Folks beware! read more

This has been my eye care office for years. I'm always greeted with a smile & pleasentries. Wait time is not long, the young ladies tested me, i saw the Dr. who tested my vision not much change. Was on my way in a reasonable time. I've recommended them to several friends & family member. Very pleased with the Covid protocol read more

Last year after my appointment I received a call telling me my glasses were ready and I could come to get them. my old glasses were broken so I really needed them. I left work and drove 40 min to the eye care plus only to find them in the office with the doors locked having their Chrismas party in the middle of the day and would not let me get my glasses even tho they had just called me and told me to come to get them. This year I go in for my appointment and after waiting over 30 minutes past my appointment time, they tell me my insurance is inactive or has been canceled. I called my insurance company after I left and the representative tells me that my insurance is fine and I am covered. They called eyecare plus for me to find out what the problem was and the girl was putting in the same ID number for both me and my wife instead of using both of the cards we gave her. I will not be going back there and do not recommend them to anyone. read more

We were in from out of town when my husband started experiencing floaters and flashes of light. I called that morning and they got us right in. The staff and the doctor were excellent. The doctor took a lot of time looking at his eye and explaining to us the diagnosis. Luckily, it wasn't anything major. I really appreciate the time the staff and doctor took with him and their compassion! read more

Great clinic and nice people thank you . Very easy to get in for appointments and great testing equipment

A sad, sad place. Staff looks overworked and sad... billing is sad... my bff got told one thing and me another... Don't know any real answers. Mean people read more

Very bad experience. Took me four and a half weeks to get my glasses. I ordered transition lenses one lense transitioned and stayed that way the other lense no transition. They reordered my lenses picked them up two days later the glasses fell apart. Called to talk to manager was told she was not in but she would call me back never heard from anyone. read more

I thought they were going overboard and then when I got the bills (yes three so far) I can say they are money hungry. Once they see you have insurance, they milk it and insurance doesn't pay, so they just bill you. I got hit 4 times for ocular photos. They took pictures of my eye lashes, then said come back in two weeks and took pictures again. All pictures were on an iPad. Really, $50 for each picture of my eye lashes. $200 for iPad pictures of my eye lashes? Then they tried to up-sale lenses. Oh, we can give you High Def lenses, you know, like HDTV. Really. I'll never set foot in there again. read more

This place is always over scheduled. I waited three hours past my appt. time. Very clear it is all about getting you in for money regardless of how long you have to wait. Do yourself a favor and don't go here!!! read more

Unless you enjoy wasting your money, drive down the road to Pearle Vision. I visited this location back in October for what I thought would be a routine eye exam. I presented my vision insurance card and filled out the necessary paperwork for a new patient visit, but was then asked for my medical insurance card (SHOULD HAVE BEEN THE FIRST RED FLAG). I was then brought into the back to begin testing for everything short of a prostate issue. I have never had problems with my eyes (other than being nearsighted), but after this visit, I am told that I have a slight astigmatism in one eye, and the pressure behind my eyes is slightly elevated. Get a trial pair of lenses, and finally, after the plethora of tests are finished, I go to check out where I pay my copay. However, I am told that I also owe $15 more than my max out of pocket "fitment fee" on the contacts. No huge deal, right? Then, I am told that I need to come back in a week to see how things are going with the new lenses. I do so, and am then subjected to several more tests. Upon leaving this time, I ask about what point we will order my lenses. The lady that handles this task goes in the back to speak to the doctor. She comes back and says that I'm released on the lenses I was given as a trial. So we order a six month supply at this point. Approximately 6 weeks go by without a word from them. I call to ask when my lenses will arrive, and am told that she'd have to check. She comes back and says "Oh, they're here, but you owe some money on them." I say, Ok, how much?, and she says, "Uh, I don't know, but you owe something..." Professionalism at its best... "Uh, you owe $20 on them." I tell her my wife will pick them up since she works in Columbia. Contacts fit fine. I get home two days ago and upon checking the mail, I receive my first bill of $491 for an eye exam, which also shows that I am in the "91 - 120 days" status...I have been wearing corrective lenses for 20+ years and am stunned at the service that I received at this location. read more

First let me say the staff was VERY nice.. but their procedures and rules and prices are horrid !! I have never paid almost $400 for a eye exam and contact prescription!! And the rules... I am about to make my 6th trip up (a one hr drive round trip) to hopefully get my final contact and script... it was a very frustrating experience. Save time and money and find a established dr. My last one was at Costco and I only spent $90. And on top of all this- my husband's eye glasses have writing inside the actual lens, which he can see when he looks thru them. Thank goodness after talking to the manager he is getting a refund. I think this must be a corporate thing...It surprises me how they stay in business with their prices. But a part of me can't help but wonder if it's cuz I had some insurance. read more

Please if you want to save yourself the frustration please go to another place for your eye care needs. I have been using this place for almost 2 years now and I have now cancelled all appointments and everything with them and will be going to another eye care place. Not only did they give my child the wrong prescription in which caused more issues with my daughters eyes but then wouldn't even take responsibility for their mess up and tried to put the blame on Vanderbilt saying they wrote the prescription wrong. Finally after that was resolved.. the same child needed a new pair of lenses which I had placed an order for in which I checked wit h3 different people that work there and they said they were ordered. About a week later I had to call back because the dog had got ahold of her old pair so she needed new frames. I was expecting her lenses to be done so we could just easily put them in new frames but come to find out they were never ordered. Judy told me that she needed another eye exam, I asked her why I was not informed the 3 times I asked someone about the order she then began to blame that they have new people on the floor. Little did she know I had spoken to 2 seasoned individuals who had been there for years. After all that I told her to just make her another pair with the old prescription since they wouldn't warranty the new prescription. I was told the frames would come from their Hendersonville location to the Columbia location and it wouldn't take long at all. I called back about a week later to find out where my daughters glasses were. I was told that her lenses were in however they are still waiting for the lenses. Bare in mind that this is a little over an hour away from Columbia. So I asked why it is taking so long to get lenses from their other location. I was met again with a excuse that it was the fault of UPS. I am a very understanding person and understand issues and accidents arise. However this is too much and is not acceptable. This is very upsetting to me as I had loved this eye care place for so long but it just has gone so far down hill I will take my business to another provider. read more