I am writing to express my deep disappointment with the service I received at LensCrafters in…read moreWillow Bend Mall. and this has been one of the most frustrating customer service experiences I have ever had. I had to return to the store five separate times because of repeated mistakes with the measurements for my progressive and Transitions lenses. Despite multiple visits, the issues were never resolved correctly. What made this experience even more difficult is that I have mobility challenges. Every visit required a great deal of physical effort from both me and my husband, who had to push my wheelchair just so we could return to the store and clarify the ongoing problems. This was physically exhausting and emotionally draining. Most of the problems began with Kimberly. She made repeated errors from the start and recommended polarized lenses without taking the time to properly review whether they were appropriate for my vision needs. I trusted her professional advice, believing she had carefully considered what was best for my eyes. When Connie became involved, I hoped the situation would finally be corrected. Unfortunately, the measurements and service were still not accurate, and the problems continued. Throughout this process, my husband had to take on the responsibility of carefully reviewing every detail, asking repeated questions, and making sure everything was correct because we had lost confidence in the accuracy of the work being performed. In addition, I was disappointed by the way Kimberly spoke to my husband. Her attitude was unprofessional and discourteous, which only added to an already stressful situation. In the end, we accepted a full refund because the problems were never resolved. While we appreciate receiving our money back, it does not make up for the time, physical effort, stress, and inconvenience we endured over the course of five visits. We invested significant time and energy trying to resolve these issues, only to leave without a satisfactory outcome. I hope this complaint is taken seriously and used to improve the quality of care, professionalism, and attention to detail provided to future customers. No customer should have to experience what we went through.

I came in today because I had a minor issue with my glasses. I met with José and he was able to fix…read moremy glasses free of charge. Will definitely be back!

I am writing to express my sincere appreciation for the exceptional service provided at the…read moreAmerica's Best location at 6009 W. Parker Road, Suite 121, Plano, TX. The entire team at this location is consistently professional, friendly, and knowledgeable. I am particularly grateful for the leadership of the manager, Heather Smith. She is excellent at her job, always greeting customers warmly and making a personal connection by remembering names. The efficiency and helpfulness of the staff make every visit a positive experience. Thank you for maintaining such a high standard of service. JoAnn Rice

I highly recommend coming to this location! I called in advance and spoke with Heather, she is…read morefantastic by the way! She scheduled me in for an appointment this afternoon and also let me know that I am apart of their eyecare club so my exam today was free! When I got there, I was greeted by Colton! He had a lot going on in the store but wasn't overwhelmed, still had a smile and gave great service. I LOVED Dr.Rouhani, I can tell she truly cares about her patients and takes pride in her work.i loved my experience here and Heather helped me look for glasses at an affordable price and she gave my daughter coloring sheets and made it feel so at home. Heather made my day today and I am so grateful for her!! I would like to add that I have gone to the Preston Ridge location for 4 years and I've never received this kind of customer service. I think that location would benefit from a training day or 2 at yours! I am very happy I switched locations!!!

Staff was friendly and professional. Genesis was amazing with the insurance details and benefits!…read moreMade the appointment smooth and quick! Will definitely recommend this practice to everyone

Had the BEST experience at this Eye Doctor location from the time I walked in and was warmly…read moregreeted by Eli who checked me in to the time I left with a big smile on my face. Within minutes, I was escorted to the back by a young lady who asked me questions about my medical history and took some eye readings and turned out we had the exact same pair of eye glasses which progressed into a long discussion about our favorite imported frame vendor! I didn't get her name but she was very personable. Then came my eye exam with Dr. Peterson who listened to my concerns and was able to hook me up with a prescription for new reading glasses. There were some pretty cool high tech features that came into play while he was doing my eye exam. He was also pretty funny and has a great music selection playing in the waiting room (this is one of those things I take notice of anytime I'm in a business and makes an impression on me). Last, was my interaction with Ray who helped me pick out a new pair of glasses. He was very helpful in recommending frames to try on while still letting me do my own thing and he was also very patient while I struggled to make a decision. One thing I love about this practice is their vast selection of designer frames. I've been to other practices where I struggle just to find "a" pair that is decent. I have the opposite problem here (can't decide on which one I like most!). This is my 3rd pair of glasses I've purchased from this location. I would highly recommend everyone to give them a try especially if you're new in town or looking to switch providers.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

I loved this place! 1st time getting glasses (thanks 40+ ). The service was outstanding! I wish I…read morehad the name of the young lady who worked with us to give her a shot out. She was incredible! I think both my husband and I were there maybe 30 mins total? And we both got glasses. I got a pair and my husband got 2. They also have wonderful frames, very modern and affordable prices. They ship the glasses to your homes so I believe we will be receiving ours very soon. This location is the legacy west in Plano. Easy access to us plus I love the area. Again if you need glasses this is the place to go! Go check them out!

I had a previous issue but it was resolved to 100% satisfaction and I will be returning.read more

I really love Dr Lister. He was patient with my 3 year old & answered all of my questions. He…read moredidn't rush he took his time & I felt my baby was in great hands. He was so helpful with helping my baby along I mean very encouraging. I would recommend him to any & everyone, I really appreciate him & his expertise. My baby was so comfortable with him from the start because he was so welcoming & friendly, which made my baby's first experience a great one. Me & Nydarion thanks you so much Dr Lister & all of your staff as well, they were all very wonderful at 1332 S Plano Rd #112 Richardson Tx 75081.

I went to this Allen office for an eye exam. The exam was done by a young lady who has a lot of…read moretatoos on both of her arms. The service was so-so, but that was not the real issue. The real issue was optical prescription. I took it to Costco to make lens. Upon receiving the new lens, my vision became a lot worse because my left eye could barely see anything. Opticians at Costco suggested me to go back to Key Whitman for an re-exam. The second time I had the same lady (not sure if she was a licensed optometrist). The exam equipment was ill prepared. The chart was not even in the center of my view. We struggled a lot with the machine to get through the exam. I took the new prescription to Costco. The optician saw the results and told me that it was impossible that two exams would yield such different results within 10 days timeframe. They strongly suggested me to get a second opinion from another optometrist. I later went to a new independent optometrist office, paid exam fee to get a new exam. This time, I noticed that in this other optometrist office, the service and equipment were day and night comparing to those at Key Whitman Allen office. Now I am wearing the new lens from the latest eye prescription and cannot be more happy with it.

They are very good and they care and the staff members are friendly. I have been going to them for…read moreabout three years now and I must admit I love it. and the place is clean.

This is the place to go for beautiful eye glasses! Went in to get an eye glass repair which took…read moreall of two minutes. They have a wide range of options. Elite carries high end brands as well as more affordable options. You will be greeted with a smile and friendly staff. Glad i found this gem.

Exam done with State of the Art equipment which made for it fast. My glasses were delivered faster…read morethan I expected and I love them. Was even provided a trial pair of contacts. Would highly recommend.

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

I had cataract lens replacement surgery in both eyes a year ago. Results have been outstanding …read more The majority of staff and doctors at both the Plano location and the surgery center were all very good. I did not experience the long wait times or hard core sales tactics mentioned by some others..I was given options but no pressure to buy something I didn't need. The only negative was their finance guy who was completely useless and screwed up our application. Other than that I recommend this business for your eye care needs.

Dr. Lee needs to start her own practice. I would rate her a 5+ but the office management in Plano…read moreis a joke. I thought on the first visit it might just be a fluke that I was there for four hours, but then after having many follow up visits, I found this is the way the office is run. They consistently overbook ! Even if there for a five minute visit, plan to stay there two hours or more and then to be herded like cattle from room to room. I am saddened because I truly would love to see Dr. Lee, but I will not be going back to this practice that is run so inefficiently..