This was by far the most disgusting, disrespectful, and blatantly racist experience I have ever had…read morein my life. I walked into this place and was completely ignored like I didn't even exist. Not a single employee acknowledged me, greeted me, or offered any help for the entire 15 minutes I was there. It was beyond obvious that this was intentional. The level of unprofessionalism and prejudice in this store is shocking. They looked right at me and chose to pretend I was invisible. I have never felt so unwelcome and disrespected as a customer. This is not just bad service, it is unacceptable behavior that should not be tolerated anywhere. I strongly warn everyone to stay away from this place unless you want to be treated with complete disregard and disrespect. Absolutely the worst customer service experience imaginable.

The manager at this location-- Connie or Kimberly-- can't remember who was who but one of the women…read morewas screaming at the other woman for making a very simple mistake. She was being completely inappropriate, aggressive, and demeaning to her employee. Was incredibly unprofessional and awkward to see and hear. No one should be yelled at for making a mistake.

I have been with this location for about 5 yrs now and I love it, Heather is great and is a very…read morepolite, kind and understanding person she listens to to you and does ALL she can to make sure your experience is a great one. This location goes ABOVE and BEYOND. I have had nothing but POSITIVE experiences with them. I would recommend them to anyone GREAT GREAT EXPERIENCES

Worst experience ever. I called ahead to confirm they had my size, but they still sent me to three…read moredifferent locations! The customer service was rude and unhelpful the entire time. I'll never shop here again.

Staff was friendly and professional. Genesis was amazing with the insurance details and benefits!…read moreMade the appointment smooth and quick! Will definitely recommend this practice to everyone

Had the BEST experience at this Eye Doctor location from the time I walked in and was warmly…read moregreeted by Eli who checked me in to the time I left with a big smile on my face. Within minutes, I was escorted to the back by a young lady who asked me questions about my medical history and took some eye readings and turned out we had the exact same pair of eye glasses which progressed into a long discussion about our favorite imported frame vendor! I didn't get her name but she was very personable. Then came my eye exam with Dr. Peterson who listened to my concerns and was able to hook me up with a prescription for new reading glasses. There were some pretty cool high tech features that came into play while he was doing my eye exam. He was also pretty funny and has a great music selection playing in the waiting room (this is one of those things I take notice of anytime I'm in a business and makes an impression on me). Last, was my interaction with Ray who helped me pick out a new pair of glasses. He was very helpful in recommending frames to try on while still letting me do my own thing and he was also very patient while I struggled to make a decision. One thing I love about this practice is their vast selection of designer frames. I've been to other practices where I struggle just to find "a" pair that is decent. I have the opposite problem here (can't decide on which one I like most!). This is my 3rd pair of glasses I've purchased from this location. I would highly recommend everyone to give them a try especially if you're new in town or looking to switch providers.

Fabio was very helpful and patient with me during my process of getting my glasses! probably my…read morefavorite location to go to.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

I really love Dr Lister. He was patient with my 3 year old & answered all of my questions. He…read moredidn't rush he took his time & I felt my baby was in great hands. He was so helpful with helping my baby along I mean very encouraging. I would recommend him to any & everyone, I really appreciate him & his expertise. My baby was so comfortable with him from the start because he was so welcoming & friendly, which made my baby's first experience a great one. Me & Nydarion thanks you so much Dr Lister & all of your staff as well, they were all very wonderful at 1332 S Plano Rd #112 Richardson Tx 75081.

Dr Colton was fantastic during my visit and his clinic is always clean and professional.read more

I went to this Allen office for an eye exam. The exam was done by a young lady who has a lot of…read moretatoos on both of her arms. The service was so-so, but that was not the real issue. The real issue was optical prescription. I took it to Costco to make lens. Upon receiving the new lens, my vision became a lot worse because my left eye could barely see anything. Opticians at Costco suggested me to go back to Key Whitman for an re-exam. The second time I had the same lady (not sure if she was a licensed optometrist). The exam equipment was ill prepared. The chart was not even in the center of my view. We struggled a lot with the machine to get through the exam. I took the new prescription to Costco. The optician saw the results and told me that it was impossible that two exams would yield such different results within 10 days timeframe. They strongly suggested me to get a second opinion from another optometrist. I later went to a new independent optometrist office, paid exam fee to get a new exam. This time, I noticed that in this other optometrist office, the service and equipment were day and night comparing to those at Key Whitman Allen office. Now I am wearing the new lens from the latest eye prescription and cannot be more happy with it.

They are very good and they care and the staff members are friendly. I have been going to them for…read moreabout three years now and I must admit I love it. and the place is clean.

This is the place to go for beautiful eye glasses! Went in to get an eye glass repair which took…read moreall of two minutes. They have a wide range of options. Elite carries high end brands as well as more affordable options. You will be greeted with a smile and friendly staff. Glad i found this gem.

Exam done with State of the Art equipment which made for it fast. My glasses were delivered faster…read morethan I expected and I love them. Was even provided a trial pair of contacts. Would highly recommend.

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

I had cataract lens replacement surgery in both eyes a year ago. Results have been outstanding …read more The majority of staff and doctors at both the Plano location and the surgery center were all very good. I did not experience the long wait times or hard core sales tactics mentioned by some others..I was given options but no pressure to buy something I didn't need. The only negative was their finance guy who was completely useless and screwed up our application. Other than that I recommend this business for your eye care needs.

Dr. Lee needs to start her own practice. I would rate her a 5+ but the office management in Plano…read moreis a joke. I thought on the first visit it might just be a fluke that I was there for four hours, but then after having many follow up visits, I found this is the way the office is run. They consistently overbook ! Even if there for a five minute visit, plan to stay there two hours or more and then to be herded like cattle from room to room. I am saddened because I truly would love to see Dr. Lee, but I will not be going back to this practice that is run so inefficiently..