Previous visits have been great in terms of eye appointments. Dropping in to get glasses adjusted…read moreis always an ordeal. Went today to get a screw replaced. Store was significantly understaffed. Waited five minutes to even be greeted and was told I would be helped when the worker with done with her current customer. When that customer was done a customer had come out from an eye appointment and they helped her next. Waited a total of 20 minutes. A new employee came in and immediately helped a person that came in after me. When she was done with that person another person came through the door and asked about a loose screw and was helped immediately. Neither of the two people that new I had been waiting almost 30 minutes said anything. I got up and left Will continue to use America's Best but not this location. Service was horrific and it was bad the last time

Folks were nice enough, but their red tape and administrative systems could use some improvement. I…read morefilled out all of the paperwork that was emailed to me. I get there, and they "didn't get it." Not a huge deal, as I'm a pretty basic customer (no cataracts, glaucoma, or other major eye situations). After that, it got..."interesting." Everyone in front of me that got called into the office had about 3-5 children with them. And these kiddos were ALL getting exams, along with their guardian. Still, that's fine, I get it--going back to school sales, and wanting your little ones to see properly is cool and all. Here is my complaint: fix your scheduling software. Or train your scheduling staff to factor in adults who bring a million children with them. My appointment was for 10:40, and after almost two hours, I gave up and left. If you can't see me at 10:40, DON'T SCHEDULE ME AT 10:40. Look at the books and see that "oh, Mr. so and so is bringing his four kids with him, so Mr. Dave S (me) should probably have a noon or later appointment." I'm not super mad, but disappointed. I was looking forward to saving some money by going with them. Their frame selection was good, I'll give 'em that. Wish I could have bought some, but I apparently went on DayCare Center Day.

Shannon at FM Target Optical was wonderful. We went to the Flower Mound location to get glasses for…read moremy husband. They have a large selection and Shannon was super friendly, kind and so helpful in figuring out what our insurance would cover and providing our options. Highly recommend. We will be back next time we need glasses!

I am just pleased with Alex at target Optical. She's amazing! She's knowledgeable, friendly, she's…read morereal, she cares and she definitely knows what she's doing. I hope her employers know what gold they have with her. My husband & I both ordered prescription sunglasses from her . We both picked them up today. Just so happy with them.

This was my first time going to Ogletree Eye Care and the first time going to an optician since…read moreretiring. I was very happy with the experience. The entire staff was friendly, knowledgeable, and helpful.

I've been going here for years. The staff is awesome- I'm always greeted as I walk in and the wait…read moretime is minimal. The techs have a great sense of humor! The doctors are very caring and thorough, and will explain the test results in terms that anyone could understand. Parking is limited onsite, but it's usually not a problem. The office is very clean- even the saltwater fish tank! They have an outstanding collection of frames, and will help to keep glasses selection within my budget.

Some people (myself included) often think of choosing a new pair of glasses as a "chore" more than…read moreanything else. That was not the case this year, when we went to the Flower Mound Lenscrafters. The store in itself is impressive - great selection, clean, and well organized. But it was the Assistant Manager Helene who turned this annual "chore" into a "pleasure." Helene is both kind and knowledgeable. She is informed about her products, and she takes pride in what she does. You can tell that Helene genuinely cares about her customers, and that is rare in today's society. Helene made choosing my first pair of progressive lenses as easy as possible, and these custom glasses were ready in less than a week! Thank you so much!

Stopped by to get a much needed update on my glasses and Sam was extremely helpful and…read moreknowledgeable. He made the entire process very easy and took the time to walk me through all of my options. Would definitely recommend!

The staff is so wonderful and Arshad was so patient & kind and took so much time with my visit…read more Can't say enough good about Arshad!

Vision Source Planet Eyeware is a very nice place. My $585 glasses broke and I looked all around…read moreFlower Mound to fix them. I originally bought them in Coppell, I went to them and they said, it would take a week to fix. I then went to America's Best in Flower Mound and they refused to fix the glasses. I walked into Vision Source and Heidi fixed my my glasses in 20 minutes. All is good.

Excellence experience. Will recommend to anyone in the areas…read more They service both with doctors and the people that assist you selecting your eyewear are great. Ask for Dr. Naquin and Emily to assist with your frames.

Very professional and clean office. Exams are thorough and all concerns are answered kindly and…read morewith great professionalism.

Excellent experience, from start to finish. Dr. Khatri has a great chair-side manner, is thorough,…read moreand very bright. I will recommend her office to everyone.

I highly recommend Ami Khatri the optometrist at Texas eyesight because she was thorough. It was…read moremy child's first eye exam and she did a great job directing him and making him feel comfortable. More importantly she understood the special needs we had and was willing to accommodate us. Thank you for A great great experience for our entire family.

I've needed glasses/contacts since the mid-1980's, so I've seen a lot of eye doctors. And this…read moreplace is by far the best doctor and glasses service I have ever had. Attentive, prompt, and straightforward, I couldn't have asked for better. Kudos the Dr. Gonzales, the staff, and the GM of the frame shop next door. And as someone who paid out of pocket, their prices are reasonable, too.

The store manager, Ricky, was so very helpful in reattaching my temple (side arm) to the rest of my…read moreeyeglasses. I bought these eyeglasses at this location of VisionWorks and will continue to be a loyal customer. The service is fantastic! Thanks, Ricky, you really helped me out in a pinch.

We are a multigenerational household, so scheduling appointments can be tricky. I needed a very…read morespecific time, and even though they normally don't accommodate that (because of the gap it creates in their schedule), they still made it work for us -- and I'm so grateful they did. From the moment we walked in, the entire staff was professional, patient, and incredibly kind. My mom has dementia, and one of the team members immediately sat with her so she felt safe and calm. They took my parents back first, and when my mom needed extra help, multiple staff members stepped in without hesitation. They treated her with dignity and genuine respect. After my mom finished, another staff member stayed with her again so I could complete my own appointment. They truly went above and beyond. As a full‑time caregiver, that kind of support means everything. If you have a senior loved one or need a place that understands compassion and caregiving, this is the place to go.

If I could give more than 5 stars I would!! From being greeting nicely with a smile and feeling…read morewelcomed in, not like a number, to getting some of the best care from start to finish it was a win! I felt so cared for and love how Dr Andrew Hustava did my exam and never once did I feel rushed. He listened to all my concerns and just took his time with me and getting to know me. I had a concern the next day and needed to get in asap. I called and made an appointment for later that day but Tammy the owner called me and had me in the office within 10mins!! I was in and out and my issue was solved and taken care of. What service!!! I will be a forever patient now!! What an amazing team!!

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.