Excellent Eyecare and expertise is here!…read more Love Eye trends! The staff is very friendly and you are a VIP from the moment you walk in the door and when you engage with the techs and employees. Anissa did the initial testing and explained the equipment and what she needed me to do in order to get accurate results. I have been going to Dr. Steritz for a few years and appreciate his knowledge for my eye care. He is thorough and explains the results making it easy to understand. I keep coming back as I trust my care to Dr. Steritz and since I have been wearing glasses for years I like the fact Eye Trends is not a Franchise or Chain Eyecare facility. Glasses, contacts, dry eye, cataract aftercare, they support my needs. Additionally, they are in my eye insurance network so all services and glasses are reasonably priced.

Staff were friendly and professional. Good selection of frames. Overall a pleasant experience.read more

I had such a great experience at Wilken Family Eye Care. Karissa was absolutely wonderful she was…read morekind, patient, and truly attentive. I'm so thankful for her energy and care when finding the perfect pair of glasses!

My wife and I WERE patients of Dr Bret Wilkin for the last 10 years until this week. We are leaving…read morebecause they refuse to take our new insurance. Naturally they claim several reasons for this decision basically that we "are not in their network"! Obviously that is open to interpretation. We are covered by Baylor Scott & White Advantage Senior Care because we are in our 70s and on Social Security Medicare Medicade. The first 9 years we had commercial insurance thru our employers. Last year we did not have insurance yet due to a waiting period. I went to Wilkin and had to pay cash because I am a diabetic and I had to have my diabetic eye exam for my regular doctor. I paid them $125 for the routine exam and also $40 for the OPTIMAT test that is for Diabetics. Wilkin changed insurance plans 2-3 times on us during our time there. on 2 occasions they stopped taking our insurance and luckily we were able to switch to our OTHER employer plan, just to get an appointment. We dont get eye exams just to see if we need glasses - I have to have the annual exam for my diabetes! yesterday we confirmed that our plan WAS ACCEPTABLE at any optometrist office IN OR OUT OF NETWORK! The plan documents we have states that in writing! We have now spoken to several people with Baylor Scott and White and they state that it SHOULD HAVE read that it was designed for in network doctors and the paperwork needed to be changed??? I personally spoke to a supervisor and then a Manager at BS&W offices and explained that they were required to pay any doctor until the new wording was in place - LEGALLY! I added that if they did not assist us that we could file a claim with the DOI (Department of Insurance) in Austin, and a second one with Social Security who governs these plans. I was quickly told that would NOT be necessary and they would honor our claim for my exam with any optometrist until the plan is ratified and reissued in probably 30 days. I did tell them that DAVID at Wilkins office stated they had NO WAY to file a claim because they were not in network??? The manager stated all they had to do was contact their claims division and they would give them the billing info and their address. They admitted this was a unique situation but THEY WOULD PAY THEIR CLAIM! We only spoke to David who claims he is over insurance. I did request to speak to Dr Bret Wilkins but was denied access! I did make a final offer to David after asking again to speak with the Doctor at his time and was not able to speak with Mr Bret. I had the utmost respect for Dr Bret over the last 10 years but refusing to even talk to me was not acceptable. David was very aloof during a 30 minute call with him and my wife and didn't seem to care we needed their services. All he kept saying was were sorry but we can't see you. As a last resort we made an offer to him. I told him I would be happy to give him my bank card information and if our claim was denied for ANY REASON I would give them written permission to charge my bank card for the full amount immediately! All we asked was a copy of the denial so we could go against BS&W with the DOI in Austin and with the Social Security Admin in Washington! David just said again "Sorry we have no way to file on your insurance" which is NOT CORRECT! As I stated before we found David very poor at understanding and customer relations. I remember him well because every time we were examined the Doctor sends you to David to pay and then listen to his SALES PITCHES TO GET YOU TO BUY GLASSES FROM THEM! I had to tell him around year 4 or 5 that we would never get glasses there because they were anywhere from 20% to 40% higher that other retailers on similar style glasses. After that time we never got the hard sell after our appointment. ** Last note: one of the supervisors at BS&W spoke to us on the condition of anonymity. He told my wife and I that they researched Dr Wilkins office site and found that they DO NOT ACCEPT ANY Senior Advantage Plans thru ANY company??? Seniors take notice you need to see if you are out in the cold like we are! We have to wonder why that is the case?? Maybe that is why in 10 years we never saw any seniors in the practice when we were there. We started there because our daughter Wendy Tabraham and her family were patients there. They moved out of state when we signed on at Wilkins! They are getting ready to move back to Texas in our area from Colorado. when we told them about all this Wendy was shocked and told us they would definately would not return to Wilkins either! Sad situation, but we were asked by the Manager at BS&W would we go back to Wilkins if they spoke to the Doctor? We both agreed that we still like Dr Wilkins but having to deal with David in their office is a deal breaker for us.

Had to come in today to get replacement nose pads for my eyeglasses and the girl at the front desk…read morewas very helpful and quick in helping me so thank you!

Most of the positive reviews I see were posted when the establishment was still Eyes Nouveau (when…read moreDr Bass was there). My wife and I have both tried "MyEyeDr" since it switched ownership and it is NOT the same. I don't know why the old posts are still attached to the new business, because the two are very different. Dr. Bass' prescription was perfect. Eyes Nouveau had the frame she wanted and they came in 2 weeks. Trying MyEyeDr, my wife found they didn't have any frames she liked - she had to bring her glasses back three times because they weren't working for her (waiting 3-6 weeks each time). Her glasses still aren't right, but she gave up trying to get these guys to dial them in. And like someone else noted - the "technicians" don't know how to fit glasses to her head. The pair she's wearing weren't fitted. They were handed to her, by the door attendant (like Target, I guess) in a sack. Disappointed. Irritated. Sad over the loss of a GREAT optometrist and office. You want to give them a try, do so. At your own risk. If you're expecting an Eyes Nouveau experience - lower you expectations. A lot.

Dr. Granado-Chaney is fantastic. She listens, talks about her love of running, remembers all the…read moreimportant things (family history of eye disease) and checks them - reassuring me that all is well.

Overall a nice experience, however if you go in and are using insurance make sure they are only…read moredoing tests that insurance will cover, otherwise you leave there paying extra out of pocket for a test you don't really need and that they did not inform you is not covered.

Dr. Patel and his team were absolutely amazing! They communicated clearly and helped me understand…read morethe tests they gave me as well as explaining why I need prism added to my prescription. If you suffer from headaches or migraines, I highly recommend you visit Dr. Patel. He might be able to relieve these symptoms by adding in prism. He did a wonderful job of explaining what it meant and how it affects your vision.

This eye shop is always good for my needs. The doctor is informed, kind, and knowledgeable. Staff…read moreare friendly and helpful. Ambiance is awesome with modernistic decoration style. Plenty of frames available for choosing. Also, they offer same day swapping of lenses AND FREE SAMPLE LENSES while waiting for lenses if you order through them.

very the guy spent too much time with girl who couldn't even find her father's insurance and he…read morespent so much time helping her find it and could not. I waited in line for 15 minutes and no one else was in the store and I just left..

Took my prescription there because of my insurance offering special deal. Bottom line, almost all…read morethe frames are close in price. The real mystery is how they calculate the lenses. You're not shown the itemized list before you pay. The store is easy to access and clean. Nice selection of lenses but you're not offered any help to select them. The employees were not rude but certainly not happy to help. We are welcomed more going to the grocery store. We stood there for a long time before the even acknowledged we were there.

Great store, employees are friendly and helpful. I get glasses for my two kids and myself…read more Recently I went ahead and also had my annual eye exam here since they take my vision coverage. Dr Nguyen was great. He was detailed and explained everything - and even though I'm sure he says the same things 1000 times you can tell he enjoys what he does and provides a high level of care.

I had an amazing experience today at this Warby Parker location. Everybody was so welcoming &…read morehelpful! I got all of my questions answered. Kathrine was very kind and extremely helpful. Dr Quang Nguyen was knowledgeable and was eager to help me with my vision needs. I plan to go back for my future eye exams and glasses needs.

Years ago this was my go-to store for glasses. I purchased many a pair here without incident…read more Occasionally an issue would arise but it was never anything worth discontinuing my patronage over. I only changed stores because I moved. Recently I found myself back at this location to get glasses for my son. The initial visit was uneventful and we were in and out quickly. Nearly 4 weeks later the only communication I had received from them was an emailed progress report that simply read "order delayed" with no other details. This prompted me to call the store to inquire about the status. In the past, orders only took that long because the glasses weren't made correctly the first time around so I assumed this was the case again. However, the only explanation for the delay this time was that they must have gotten lost in the mail. The person at the store was unapologetic, yet did proceed to reorder them. She said she had no idea when the glasses would be ready but promised to call me the moment they arrived. That never happened. Instead, I had to contact them after nearly 2 weeks with no word on the order just to find out that the 2nd pair was already in the store. To their credit they did grant my request to start the 12 month warranty from the time I actually received the glasses as opposed to the original order date which was over a month prior. I'm fully aware that these locations are merely store fronts and no longer make the glasses in house like they once did, therefore production or shipping mistakes aren't necessarily their fault. Given that, it makes their role as customer service providers that much more important. It wasn't until I went to the Grapevine location where I received better service from the staff and management that I was enlightened to what I was missing. I will stick to using that location for all future purchases.

Many thanks to Tim for assisting me in finding the perfect glasses and being so patient while I…read morechanged my picks a 100 times. Lol My whole experience was great!

I am furious with them. I ordered my glasses on January 2. Today (Jan 22) I was told I *might* have…read morethem on Jan 28 because THEIR LAB LOST MY ORDER, including the frames I'm spending $500 on. Don't order glasses from Vision Source Coppell unless you're prepared to wait a month for them.

Most unprofessional group I have ever had to deal with. They will repeatedly forget to schedule…read moreappointments and double book you then make you wait for hours just to get a regular eye exam. Not to mention they charged me the full price even though I gave them my insurance. I had to call and ask them to update my insurance only for them to realize I was covered in the first place. Experience with the doctor was good but not worth it to come back.