I just left target on Clearview, Metairie, LA to get services for a Consumer Service Grandpad. I entered the store and although there is often a person at the door, there was not at this time. I walked around for a while before finally finding someone who was not with a customer to ask where do I go for Consumer Cellular service. He pointed me to upstairs but even then there was no clear signage (like some stores have). I eventually found the department. I stood there a couple of minutes before someone (who was with a customer I think, along with another service person) acknowledged me. I asked where do I go for service for Consumer Cellular. He said, "we assist with CC. Just have a seat over there and we'll be with you". Not a bad tone but not customer friendly either.
I had an appointment. When he called me he said in the most condescending manner "you are late". I was not happy so responded in kind that I was not late. I was walking around looking for them. There is no signage, etc. He then replied, I was just kidding. I am a 60 year old extremely busy female, coming from New Orleans on a lunch break. I didn't take kindly to the joke. It's was very unprofessional given I had never met this person. It went from bad to worse. He proceeded to ask me for my ID even before anything else (perhaps that's protocol but I'd brought my mom's grandpad in without an ID before). She's 93 and can hardly walk.
I provided the information (my email address is on the account, I pay the bill and manage the grandpad). He questioned how I got an appointment, etc.
Just like bringing a car to a dealer, the internet worked while I was there (that was the main problem) and he didn't really listen to or address the other problem. He said it works. I said it doesn't anywhere else. Then asked, will you just swap out the sim card like Consumer Cellular said you would do. He said, it works but offered to SELL me a sim card even though I pay a monthly bill which includes payment of separate insurance. I basically became completely impatient with him and stated I won't pay for anything, I certainly won't be returning here. Perhaps I'll just cancel the service. I do apologize to those standing around.
The bottom line is, in my lifetime I have never been treated so poorly as a customer, particularly one with an recurring monthly service. While I understand there are policies, procedures, and established process; I will never understand or accept poor treatment of customers, for any reason.
Never again will I seek service at this Target!
D. Clark read more