Wow. Target was my last hope for great customer service until this evenings visit. I made the 25+ minute drive to the Dayville, CT store to Exchange a damaged item I purchased for my sons bedroom. Over the past week I have probably spent over $2,000,00 here- so I consider myself a very good customer. I entered the store about 1hr before close & it was extremely desolate- I'm talking there was maybe 1 other customer in this HUGE STORE & I'm pretty sure it was because employees lurked & harassed me from 9pm-10pm.
I was literally asked by 8 different employees if I needed help while browsing & clearly looking for specific items- yet when I told them YES & stated what I was looking for I got the most lazy INEPT and inconsiderate responses such as pointing toward the front of the store, which I believe was an effort to shoo me out.
Not ONE SINGLE employee literally "helped" me or even put in the most basic of efforts to walk me over toward the items I was looking for! There was no effort made by anyone!
I have NEVER experienced this LACK of customer service by Target Or ANY of their employees, which Is why I'm SOOO shocked at how rude & inconsiderate management was. I have ALWAYS had a positive experience,
But tonight was the COMPLETE OPPOSITE!!
Not only was I unable to find a single thing I had went in there for (but then again I was literally rushed from start to finish) but the entire reason I went to the store was to exchange an item I had purchased & I had FORGOT to grab the replacement item.
When I got to the register I had a few returns to process & while they were processing the exchanges & I knew it was going to take some time- I quickly asked if I could go grab the item I had forgotten- which I could basically see from where I was standing!
The manager told me "No we are closed". I let her kindly know she wasn't closed yet- as I'm physically standing in your unclosed store, I watched as 5-7 young employees looked on literally doing NOTHING. If any one of these employees had PROPER TRAINING OR EXPERIENCE WITH CUSTOMER SERVICE (or EVEN just a smidge of class) they would have quickly retrieved the item for me but clearly The employees of the Dayville, CT Target store have much better things to do!!!
I then asked the manager if 1 of the 7 employees standing around doing nothing could go get it for me & she very bluntly said NO & then told the employees they could leave! This just put me over the edge. I was shocked. Why would she purposely go out of her way to upset the customer?!?! Wow- that was BEYOND RUDE. I then said ok well I'm going to run & get it & she said NOPE she couldn't let me on the floor. COULDN'T OR WOULDN'T? If I wasn't completely exhausted I would have made the 15 second run & got it- regardless if she wanted me to or not- but I was exhausted!
I have worked in customer service for over 30 years & I have NEVER EVER BEEN SO BLATANTLY disrespected by staff let alone management- nor have I ever been refused assistance/help! The whole reason I made the trip was to make this exchange & it is a good 40 minutes from my house! So because she wanted to go home I didn't get the item I went there for (which would have taken me or any employee less then a minute to obtain!!!
I also tried to return a $14 item & the manager's response was just No- it won't let me, I said I have the receipt- it's within the correct time period- Can you please tell me why I can't return it. She said NOPE it's just not letting me. I said ok- that's not an explanation but whatever! I said I have the receipt & I have the item- can you override it ? She just said no & honestly at this point I didn't have the energy to argue with the worst excuse for a manager I've ever encountered! I was also extremely polite & friendly; might I add. I had receipts for everything & was very apologetic- especially to the poor cashier in training- who had to witness first hand HOW NOT TO TREAT YOUR CUSTOMERS!
I literally don't think I'll ever return to this location- maybe it's the evening staff/management that are awful as I typically come here during the day- but I literally WASTED 40 minutes each way to return something I wanted to exchange & was TOLD I COULDN'T GO GET IT AT 10:02 pm! RUDE RUDE RUDEEEEE. I will never go back there and I'll take the longer ride to a location with better management and trained staff! STAY AWAY!!!! If you're looking for helpful MANAGEMENT & STAFF "stay far far AWAY!
In the future I will be doing my Target shopping online or at the Smithfield, RI location because I am stilllll in shock at how ignorant every single person at this target location was- aside from the young lady training on the register- she was friendly & handled herself professionally- kudos to her- that's the kind of employee you want in your stores- but the management & 8 employees who literally watched me struggle- I suggest a new line of work- in which customers & customer service is not involved! read more