This rating is specifically for Mario in the Tech department.
I came to Target on Thanksgiving day for their iPhone deal. They were giving $250 gift cards if you got a iPhone 8/8+ from them. I really needed a new phone so I came in a few days before and asked the tech people what's the best way I can make sure I get a phone on thanksgiving day/black friday. They said come early, get your name on the list, and talk to a tech person, etc. All good, I did all of that. What they didn't tell me is the detailed information I needed about my account. Minor hiccup, it's okay but the tech person I was working with the day I was buying my phone, Mario, was extremely rude.
Mario, somehow, is a tech lead... He is so completely rude to both customers and his coworkers. He was helping me for about 20 minutes the first time and repeatedly rushed me and told me he would only try one more time before he has to take the next customer (mind you, he only tried to enter my information two times.) The whole time he was helping me, he was talking to his coworker and other customers with a rude tone. He kept repeating "I don't mean to be rude or anything but..." Mario, look, you were being rude and there's no need to constantly repeat that you weren't trying to be rude... You were. You have terrible customer service.
After him kicking me out of the line and helping the next customer, I stuck around and tried to get more information and called his manager, whom I spoke to earlier in the week. His manager agreed to tell Mario to try my information one more time. I was standing around while he helped the next customer and he was being rude to her as well! All he cares about is sales. He kept repeating that he was supposed to make a sale every 20 minutes. Okay, we get that you may have quotas or whatever but there is no need to be that rushy/rude with people, especially your coworkers.
Fast forward, the lady he was helping me with afterwards ended up leaving and not even buying a phone. Definitely partly due to his attitude. He came back to helping me, after his manager told him to, and spent another 40-45 minutes with me. 1 hour helping me in total. There were problems with the system and it told him to call a 1-800 number. The entire time he was irritated with it and just wanted to move onto a different customer. I saw him texting someone, probably his boss or manager, asking if he should just hang up and send me away, again. His boss/manager/whomever he was texting, was saying do not hang up on the 1-800 number and wait until they answer. It took the 1-800 number 20 minutes or so to answer.
All in all, I was able to purchase the phone after the technical difficulties. Once we got to the register when I needed to pay for the taxes of the phone, he was rushing and rude to his coworker that was at the register. I really couldn't believe this guy at this point, what a f**king a**hole. Seriously. I paid, and then I tried to set up my phone with him. While he was doing some last minute things and printing my receipt, I did the first part of the set up. Once he got the phone back from he said "why did you put your settings in here" "i'm supposed to do it." Ended up NOT helping me whatsoever and told me to go home and set it up. I realized that he didn't set up my phone correctly and that I was unable to do anything with it. He's so incompetent... He told me if I was having issues that I could come back on Sunday when their sales are over (3 days later).
He expected me to be without a phone for 3 days. Are you kidding? He was absolutely no help and I had to ask other people in the tech department to help me. A nice young man in the tech department let me borrow his phone to call my home to get an access code off my iPad so I can set up my phone with iCloud... It was another hour-1.5 hour ordeal before I could set up my phone. It was about 8pm and I noticed that there wasn't anyone in the tech line trying to buy a phone any longer. At this point, Mario tried to help me again but all he did was bash me and tell me I was doing everything wrong and that he can't help me. Just go away.
Overall, Mario has the absolutely worst customer service that I've ever experienced in my entire life. This guy should be suspended, demoted, or fired. read more