This Target is a very short drive away from me through the Webster Street tunnel, but its convenience, cleanliness, and late hours are its best qualities.
Customer service is the worst thing about this Target (not to mention that it's constantly picked over). I've experienced the following here, all on separate visits:
- While browsing through the cosmetics, one of Target's beauty advisers walked up to me and asked if I needed help with anything. I was wearing an AFI tee that I had just bought at the AFI show I went to the night before; the adviser said, surprisingly snottily, "Oh, that's an AFI tee. You must've gone to the show. I can tell, that's their new album," with a negative emphasis on the word "new."
I've been an AFI fan since I was a high school freshman. I'm 26 now, and the show featured one song from their new album. So, fail on her part in her attempt to be a smartass. And if those advisers earn some kind of special commission other than their Target pay, well, double fail on her part because I refused her help after the comment.
- My dad has a really, really bad back and walks with a cane. While walking through the movie aisles, a Target cart suddenly came zooming out of the aisle just ahead of us, crashing into a display of product at the end of the aisle. Had we been walking any faster it would've t-boned my dad. He was understandably pissed and saw that some dimwitted employee had shoved the cart with all her might down the aisle, which she assumed was empty, and didn't even bother to make sure she didn't hit anyone.
He confronted her and told her she needed to watch what the hell she was doing and that she could've hit someone. She insincerely apologized, saying she didn't see him there. She honestly couldn't care less, and it showed.
- Tonight I had 10 items in my cart at checkout, one of those a beanie. While watching the cashier ring everything up I noticed she didn't scan the beanie and sort of flicked it around the scanner and slightly under the part of the counter I was leaning on, just out of eyesight. I quickly checked the screen to see if she scanned it and I missed it, but couldn't really tell if she had. I figured I'd probably set off the alarms if she didn't, which wouldn't be a big deal, I'd just go back and pay for it.
I noticed I didn't set off the alarm when I walked out, so I checked my bag and receipt in the car and saw the beanie was never scanned and wasn't in the bag. I went right back in and the girl asked me if I forgot something. I said the beanie, but noticed she was already reaching for the beanie before I finished talking, which she'd put under the register. She claimed that "some woman was trying to say it was hers" and she told her it wasn't, which was very nice of her, but also seemed weird - why would someone either make up in their head that they'd grabbed a beanie, of all things, during their shopping when they actually hadn't, or, why would they try and say something they knew they didn't buy was theirs?
The girl said it was "a lot of fuss over a beanie," and it made me wonder if she was projecting and deliberately didn't scan my item to set it aside for herself, then made up this story when I came right back for it.
Mind you, just before she rang me up, she asked me to wait as she ran out of the store to give a customer his watch that he'd forgotten after paying for it. So she was clearly an attentive cashier - so why not let me know before leaving that I'd forgotten something, too, rather than hide it under the register and not make the same attempt for me that she made for the man before me?
- Four teens with clearly no intention of buying anything rode into the store on their bikes and continued to ride around the store on them, yelling loudly to one another and acting foolish. No security, no employee told them to get lost if they weren't customers and to get off their bikes in the store, so people just had to get out of the way until the guys decided to finally leave.
In general, this Target is home to what seems to be a majority of twenty-somethings just working for a paycheck, with no professionalism to speak of. A lot of them are varying levels of rude and unmotivated. The nicest people I've encountered here have been older workers. The excuse that it's a retail job and getting paid retail pay isn't much motivation for putting in effort doesn't fly with me. I learned in five years of retail that the customer isn't always right, but you certainly shouldn't use that as justification for being a crap employee. Earn your keep and be civil while doing it.
Nearly everyone working at this Target could stand to learn that. read more