The single worst dining experience of my life and this was my 30th birthday celebration to make matters worse. I had a party of 8 that I called to make reservations for the patio on Sunday for Labor Day on Monday. When we arrived they told us that the patio was full of bees and most people come back inside anyways. So, they put us in the way back corner of the restaurant. We had an older female server who did not speak ANY English at all. Immediately upon the first drink order she did not understand what my friend was trying to order, a margarita with the top shelf liquor they offer. This drink order literally took five minutes alone, of her and him going back and forth, back and forth, I was SO embarrassed and it was SO awkward for all of us. There were eight people at this table. So, the drink orders literally took 15 minutes. We didn't get any of our drinks for an hour including water. She never gave us any water in the meantime and there were two bowls of chips and salsa for eight people for one hour. She never asked if we wanted any appetizers either. Upon taking our food order, it was actually worse because she didn't understand what any of us were ordering although every order was from their menu. Even when we were pointing to the menu. I thought I should dumb down my order to tacos, but since it was my birthday, I pointed to the Enchiladas Supremes and asked if I could get them all beef and literally held up my fingers for four and said beef about 10 times and no sour cream. All of our food came out without her ever coming back to our table to ask for more drink orders or give us water even, and we never got any more chips either - an hour later. We were at the restaurant for over two hours. My order came out wrong as expected. It was the chicken, beef, bean, cheese with sour cream. My boyfriend ordered TWO ground beef tacos (which they serve a shell and meat and make you get your own toppings) and his food was the LAST to come out. That's insane! I told her the order was wrong, she literally walked into the kitchen without ever saying anything like I'm sorry or what was wrong with it? and came back with the exact same plate! All of my friends were shocked. She didn't understand a word any of us said. This entire experience was so cringey, embarrassing, awkward, horrible service, horrible atmosphere, and horrible food. The bill was over $270 that we had to put on one check with 18% gratuity! The worst service I have ever had! We would've had a better meal at Taco Bell! If the management wants to make this right with me, I want our money back because this was the worst dining experience of our lives and I'll never stop telling everyone about it until it is made kosher. To be clear - every single Mexican restaurant I've ever been to understands my order of the Enchiladas Supremes all beef, no sour cream. And I actually had to get up and ask another server if we could have our server come back and take our drink orders. He took my drink order so it could come to the table. All the tables around us ate and left before we got our drinks. My friend was charged for sour cream and she never got it. We went to Casa Azul after and actually on the walk over, I threw up in my mouth from the acid in their frozen margarita mix. I didn't end up eating the majority of my birthday lunch and the beef was actually the grossest one, as it was burnt to a crisp and hard. Everyone texted me how horrible they felt afterwards. Literally wish I had a time machine and I would've waited until La Fiesta Cantina on Allen was open another day. Also - there is no parking lot at the restaurant, we parked and my friends told me I had to move my car so my boyfriend moved it for me. As we left, we were swarmed by bees trying to take pictures outside. I wish I had known how terrible this experience would have been beforehand and that they were never going to sit us on the patio to begin with because that is what I wanted to sit outside for Labor Day. read more