This is the third salon that my family and I have followed the owner, Kristin, to, purely because we love how she does her job. This particular salon is the second that she has owned while I've known her, and this one she decorated herself. The decor isn't quite to my taste, but then again I'm male so decorating will never be my forte.... The joys of this salon and the people working there are too numerous to mention all of them so the following is just a few of the many positives it has to offer: 1)Every time I come in for an appointment I'm always asked if I would like a cup of coffee or something to drink. 2)I've rarely been kept waiting for longer than 10 minutes. 3)I've never been disappointed with the cut I received, no matter who cuts it. Normally I have Kristin as my stylist, but I've also had Kirsty and a few others cut my hair when Kristin was extraordinarily busy. No place is perfect, however, but the few negatives that come to mind are: 1) it is a tad pricey and 2) the parking lot is set up oddly, forcing you to exit by a little side street and depend on the generosity of someone letting you out into the traffic flow which can be a few minutes on some occasions. All that being said, I don't believe Kristin has any plans to move again in the near future, but based upon the excellence she has given, I know I will be using her services for as long as possible. read more

I got a consultation for gray blending with Heather and they scheduled me with Bri, a different stylist. The first time I went in with my dark brown hair and about 2 inches of gray regrowth she told me we needed to bleach all the color off. She send me home with orange hair and I made an appointment for a month from then. during that appointment she bleached it again and tried sending me home blonde, saying it matched my grays. I told her that I was there for the gray blending and we had even looked at some photos before she started. She then said she needed to tone it a little and do lowlights. When she put the toner on my hair, I'm not a hair dresses so I trusted her, but when she rinsed it off all of my hair was light brown. She said she couldn't do anything now because my hair was so fragile from the bleach so I should come back in about 6 weeks for another toning or whatever I wanted to do. I was so upset and just wanted to leave. I paid and left and the next day I was angry that I had paid for a service like that. She did not listen to a word I said and now instead of dark hair I'm stuck with light brown hair, same hair regrowth and fragile hair. Awful service. I tried contacting the owner to express my concerns but she hasn't called me back. read more

Jenn is a master at her craft! If you are looking for a hair stylist who not only cuts hair beautifully and precisely, but is excellent at color and highlights, she's your girl! I can't say enough about who she is as a stylist and a person. I always enjoy our conversations. She is beyond talented and a beautiful person inside and out. I always walk out of their feeling better than when I came in and my hair looks fabulous every single time. read more

Tangles Salon - This was two weeks after a cut and highlights and it still looks amazing! - A woman with gray hair and a dog with curly fur take a selfie inside a room, with framed pictures on the wall behind them. - Hair Salons Near Me - Lancaster, Pennsylvania

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I had my roots colored; after a trim as it was being dried, I said the roots still looked grey--the stylist added more color to some of my hair. When I checked out the total was $185 (+tip). The box color ($8) I use at home completely colors my roots (I'm sure it's not as good for my hair), whereas parts are still just barely colored $200 later...... read more

the receptionist was not trained efficiently for what was expected. A lot of backstabbing from hairdressers who try to act like they're being helpful. Train effectively will help a new receptionist. read more

Where do I even start... They claim to be color specialists. What a joke! I went there specifically to correct a slight red tone on one side of my head. the stylist claimed this would be an easy fix. They darkened my hair. Which we did not discuss I called the salon and I had another color consult with another stylist. She was confident she could help. I scheduled an appointment and went back. She advised highlights and toner. My hair turned orange. I went back and they put another toner in and it did nothing.... Still orange. I told the stylist about this, but she had no idea what to do and she told me to talk to the owner. The owner was supposed to get back to me about how she was going to treat my hair because the third stylist had little time. She never did...I went to the appointment and they didn't know what to do and told me I needed to hurry and make a decision. I felt stuck and they were both rude. If I said something the owner said I'm not talking to youI am talking to the stylist. The stylist told me multiple times that I don't know what I'm talking about. I have never been treated so rude!!! I said I would never talk to my customers like this. At one point the owner told me to leave with a wet head. I did nothing to deserve this treatment. It was their incompetence that ruined my hair and then they treated me so rudely. I don't know what I'm going to do about my hair. ;( it is keeping me up at night. I wish I never stepped foot in that salon! read more

First time customer, my daughter and I had a girls afternoon. Scheduling is easy, parking is easy, place is welcoming, bright with lots of windows and clean. Diana did our hair and we could not be happier. We will be going back, we were treated like treasured guests read more

Raquel is an angel, she's invested in her clients' lives as much as she is in their hair, and it shows in every cut. The receptionist Amanda is the most beautiful soul you'll ever meet and so accommodating! 10/10 experience!! I feel like a celebrity whenever I come here. read more

I moved to the area a few years ago. Tried a few salons before finding Tangles. Professional, welcoming, happy with cuts and other services. Listen well and easy to make appointments. read more

service is wonderful, but skills of the 2 hairstylists I been with were lacking. I've been here twice for coloring, and each time i had to go back in to fix hair color. Nice they would do it for free but....for a tier 2 hairstylist, i expect more skills. also, one of the hairstylist was too rough on my hair, so I didn't tip her. Im sure it's not intentional, but I dont plan to visit again read more

I have followed Kristin and used her services for nearly 26 years. She has consistently treated me as a valued customer, appreciates my input, listens carefully to what I would like to accomplish with my hair care, and has ALWAYS delivered a FABULOUS experience, be it by the cut, color, or products she recommends to me. She not only educates and develops her staff, but continuously educates herself and her clients to produce the best outcome for each client. She truly creates a caring atmosphere for the development of her business. read more

Everyone was so nice however - I have brown hair and I asked for a blonde balayage, the lady didn't even attempt to pull my hair with foils she just painted color on my hair. I have gone very blonde before and I ended up with BARELY caramel highlights and on top of that I was charged $150 lol. The next day I went to my friend (who is not a certified hair dresser) and she was able to get me so much blonder. I told the lady I wanted to go as blonde as my hair would go and I am genuinely confused how I ended up with just light brown highlights. read more

Years ago, my twin daughters were in desperate need of a haircut, so we visited Tangles, where my father had his hair cut. The cuts were so great, we have made it an annual tradition. Melissa always treats my daughters like royalty and gives them exactly the cuts they want. This year it was curtain bangs and they look exactly like the photo they brought in. Great Salon, lovely ladies, and good value. Can't recommend Tangles highly enough! read more

First off, the location of this place is just beautiful. I loved the old house it was in and the decor is pretty girly, but fun and enjoyable. My stylist was quite behind, and I arrived early, and sat in the lobby watching Cupcake Wars while I waited. It's a lot of animal prints and vibrant colors in this older home that has been transformed. The stylists all seemed nice, but I felt a bit out of place. This was the first place I came for a haircut in the Central PA area. I ended up leaving there quite late (past 9:30pm) to drive back to Harrisburg which was kind of a bummer. I brought in a picture of a fairly short bob with really blunt cut bangs - and I left with my hair a little longer than chin length and my bangs still long and swept to the side. Overall, I just left with an 'okay' hair cut that I was unimpressed with. I ended up going home and trimming up the front (it was left too long) and making the bangs more blunt cut since the stylist seemed weary to cut my bangs. Anyhow, I wouldn't not recommend this place, but I also didn't keep continuing to go here since it's a drive from my house and having to wait so long and getting home past 10pm just wasn't fun. read more

Besides being way overpriced for their services for what you get, the staff tries to come off very professional, but with little success. The staff friendliness is contrived and insincere, actually many of staff snobbish, too busy gossiping with each other. Hair quality is inconsistent from appt. to appt. for the same hair service, even they keep note cards on you hair procedure, color mix applied, etc. read more

First time customer and I got a great first impression! The staff is so friendly and welcoming and the salon is beautiful and clean and spacious which is nice. I got my haircut with Brianne and she was so nice and did a great job! read more

Tangles Salon - My awesome haircut from Tangles :) - Hair Salons Near Me - Lancaster, Pennsylvania

i got my hair colored and cut at this salon and had to go and get my hair cut fixed somewhere else to fix my hair. it came out very uneven in the back. I felt as if the salon staff was not very welcoming and seemed to get very annoyed if i would correct or say i wanted something different then what the hair stylist was doing. will not be going back. read more

No. I do not recommend Tangles Salon. The owner is very rude. I sat getting my hair done listening to her gossiping in the chair next to me. It was very uncomfortable experience. I thought they rushed and overall do not understand the concept of beauty at all. Many stylists have been rude and overall unfriendly, narrow-minded, and seem to have a narrow-minded view. Not recommend. read more

So extremely happy I came to this place! Had a personal recommendation to have Erik as a stylist!!! He was amazing, and his attention to detail was mind blowing! I am so picky about my pixie cut and he blew my expectations out of the water! He is a very talented artist and I will for sure be returning! read more

I love this place! I was greeted very warmly by the receptionist & given a chardonnay while I waited about 5 seconds for my stylist. I got $25 off my first visit just being a new client (online coupon). They go out of their way to make clients feel important. I went with a tier 2 stylist for a simple cut and it was perfect. I would definitely recommend Bre! My sister went for a full balayage the next week and it's JLo Level gorgeous. read more

The stylist at Tangles gave me an orange ombré when what I wanted was more of a partial balayage. I don't get out much as a busy stay at home mom and was so upset, especially because it wasn't cheap and I did a lot to arrange child care and have some time to myself. I have been getting my hair done since I was 15 so I know and understand that you can't lift too many levels at once. However, during the consultation the stylist did not tell me that what I wanted couldn't be achieved. Instead she sent me home with legitimately orange hair, even though there was still over an hour left in our appointment! She could have done something! But the kicker is the fact that they would not have lost me forever as a client because of that, the reason I will never go back and will not recommend this salon is the way I was treated when I called upset about my hair. The girl who picked up the phone was extremely rude. She basically told me it was my own fault and didn't even say "I'm sorry you're unhappy with the service you received". That would have gone far! No customer service skills whatsoever. Pretty much scolded me instead on top of everything. I asked to speak to a manager and was told she couldn't come to the phone. I got a call hours later from another unfriendly stylist telling me to come in the next day. It was a daytime weekday time that would not have worked for me at all. I already had another appointment at another salon to correct it. Stay away from this place. read more

i've been there a couple times, always do a good job and relatively well priced for a high end salon. i forget who i use but she is very good, not very talkative tho. the shampoo guy does a great job as well with a head massage. they usually have special deals as well. read more

I absolutely LOVE this salon. I moved recently but I still drive 45 minutes in order to go to my stylist, Audrey. She is extremely personable and professional. I always leave with amazing looking hair and her hair color skills are a head above the rest! WhenI showed up early to one of my appointments, I saw a woman getting her hair style finished off by my hairstylist. I was admiring what I thought was her gorgeous naturally blond hair and I overheard her thanking Audrey for her wonderful coloring job. I had no idea that her hair was anything but naturally blond. It looked incredible! I will go no where else! read more

Tried to schedule appointments for me and my two sisters and they kept canceling my appointments. I guess their system thought I was booking multiple appointments for myself. But I called and they said when I reschedule my appointments (because the appointments I already had were taken by someone else after they canceled mine) they would approve it themselves. Now they canceled one of my appointment again, for whatever reason. Just tried to cancel mine and my other sisters appointment, because the point was to go together, and the website says I'm not allowed to cancel appointment. So, for future reference don't schedule appointments for multiple people because there system doesn't work. On my way to finding a different salon now. Best of luck. read more

Had my first visit to this salon last Saturday. I hadn't bothered to check the Yelp reviews until I was on my way there, so I was a little nervous when I got there after having read the negative reviews. The set up is a bit strange, parking lot in the back of the house but then you have to walk all the way around to the front entrance. No big deal. When I entered, the friendly receptionist greeted me immediately, took my coat and offered me a drink. The salon is beautiful and comfortable inside. Erik, my stylist, came down to get me right on time and was awesome from the beginning to the end. I showed him a picture of the color and cut I wanted and he did exactly what I asked. He took his time and also took the time to explain things to me. At one point he brought the owner up to help with the color consultation, and she could not have been any nicer or more helpful. After many months of searching for a new salon, I have found it and I couldn't be happier. read more

Michelle has been doing my hair for years. She always cuts and colors it with perfection. The salon uses great brands of products and the staff is always very friendly. Inside and outside of the building are always clean. Definitely recommend. read more

Having just moved to the Lancaster area, I relied on a recommendation of someone else-who swore by this place-& the gentleman colorist. The salon itself is in impressive. Nothing in the salon screams the Hollywood glam that they seem to think that they have. Initially, I felt like the colorist & I connected on what I was looking for. I'm generally not a difficult client, however, was HORRIFIED by what my hair looked like when it was all said & done 3.5 hours later. I wanted some really dark low lights, with some really light highlights. I left with black hair, & about 6 chunky orange leopard looking "highlights". The colorist was leaving for vk the next day, & wanted to leave as soon as he had finished. There was also some uncomfortable interaction with he & a female employee behind me. The front desk person-again-unimpressive-again-not sure where this "make you feel like a star-type treatment" is. Ironically, the person who referred me had her color done about 2 weeks later. She is pretty conservative-& went home with kool-aid red curls. Needless to say-I don't see a return trip in either of our futures. read more

I was in town as for a wedding and stopped in to get my hair done with another girlfriend of a groomsman. I was elated that they had available appointments with only an hour notice, we were taken promptly, and the stylists were very friendly. I explained I wanted a wash, a blowout with volumizer, and style - some long, loose curls. The blowout resulted in a completely smooth, sleek, no-volume straight-do - which he finished off with a straightener further reducing any volume. He used the straightener to add in a few whispy curls. I asked for a few more to add that volume we spoke of - he did as asked, and it was flat, but passable. There wasn't much product or hairspray used, and my curls which usually hold pretty well, fell flat before we reached the hotel room 10 minutes later. In what should have saved us 2 hrs before the wedding resulted in an hour session & an hour in a hotel room trying to fix. My friend had a similar issue, but was a little more visually (and loudly) frustrated. For people & service, I would give them a 4, but my end-result of having to redo my hair (without the time to start from scratch) warrants the 2-star. I hope this was a one-off instance and you have better luck. read more

Tangles is fantastic! I was new to town, didn't have a hair stylist, and was in desperate need of bang trim. Tangles worked me in the next day and trimmed my bangs for free! Since then, I've been back 3 or 4 times for hair cuts and colors and have always been completely satisfied. They may not be the cheapest place in town, but you get what you pay for! The customer service is great, the facility is clean and well-maintained, and my hair always looks awesome. read more

My first visit to Tangles was amazing! My stylist was Buddy. Buddy was very warm and friendly. He did such a great job on my color and cut. It has been a long time since I left a salon feeling so good about how my hair looked! Even my husband noticed how great my hair looked! Wow! I booked my next appointment before I left! I can't wait to be back! read more