Came to Ulta to return a couple of items that I wasn't too fond of, and honestly, everyone was…read morereally nice. The lady asked me if I had used the products, I said no, they just weren't for me, and she was like, Okay! Processed my refund, and I was on my merry little way.
BUT WAIT A SECOND...
I've been trying to get my LAST NAME CHANGED in the Ulta system for the longest time. Every time I called customer service, they told me, "Yes, we changed your name." Okay, cool.
Then one day I spoke to another customer service representative and she tells me, **"No, you actually have to go into an Ulta store to have your name changed.
Excuse me?! WHY?! Y'all could've definitely saved me a trip around the damn city if somebody had told me that from the beginning.
So anyway, I go back into the store, tell the lady I need to change my last name, and she changes it.
THAT'S IT. No ID. No paperwork. No security questions. Nothing. She literally just changed it. And I'm standing there like, OMG... SHE CHANGED IT!
I get back into the car and tell Hubby, they finally changed my last name! He's like, oh that's cool.
Fast forward...I open the Ulta app. No maiden name change. I said, oh my goodness. We gotta go back.
I'm already preparing myself for another Ulta adventure, another explanation, another customer service conversation, possibly a congressional hearing at this point.
But before I grabbed my purse, I said, let me just log out and log back in. I logged out. Logged back in. And voila my name was updated
Anyway, 10/10 for the ladies being nice and helping me with my return AND finally getting my name changed.