Genuinely one of the worst businesses I've ever dealt with. Overpriced, incompetent, and completely…read moredisrespectful of their clients. They don't listen, they don't care, and they absolutely will use you as a test subject the second they feel comfortable enough to ignore your requests. For THREE years, they've consistently ruined my hair. Not once did I leave satisfied--and somehow still got charged around $400-450 (without a tip! - that's just base!) for results that look like a beginner experiment gone wrong. I don't even have long hair, which makes it even more ridiculous. Kole West is beyond rude--condescending, dismissive, and clearly uninterested in what the client actually wants. He just does whatever he feels like, then casually says "oops" while missing entire sections and completely botching the result. That alone should tell you everything. Dianna is just as bad--stubborn, defensive, and unwilling to fix mistakes. There is zero accountability here. He/they have sat on their phone searching how to do a simple hair style or cut and then ruins it regardless, why are they in business? Why should a hair stylist be watching how to videos - let alone be allowed on a phone during a clients hair they are paying expensive money for. Uneven cuts, patchy color, fried hair from over-bleaching--it's honestly impressive how consistently they get it wrong. It's like no one in that salon actually knows what they're doing. And yet they still have the nerve to charge premium prices and expect tips? For what--damaging people's hair and ignoring basic instructions? It took me until 2025/2026 to finally accept that this place is a complete scam. Never again. I will never spend another dollar here, and I strongly suggest you don't either. There are actual talented, professional stylists out there who respect their clients. This place is not one of them. If this business disappeared tomorrow, nothing of value would be lost. I'm not just disappointed--I'm genuinely embarrassed I ever trusted them in the first place. My sister and I now travel to Monarch & Misfit Beauty Co which is running beautifully! They don't overcharge, are reasonable and accountable, and are kind and always have us leaving with absolutely stunning hair! I suggest the drive! Run by a female named Ella. Support local small businesses who SUPPORT YOU! Not ones who are against you! I'd give this place negative stars if I could. Services Haircut, Hairstyling, Service not listed Requested style Requested for hair dye and cut but was never correct or what I asked for, and was always botched! Specialties Being rude, unaccountable, etc. Hair type Medium to shortish wavy/straightish hair Stylist Kole West and Dianna Allen They need new employees and staff, ones who know what they are doing - correctly.

I didn't want to say anything because for a while I felt alone in my experience…read more I came to Diana on a Saturday, 4pm, after work. The vibes seemed to be good and we started on my hair. I was NOT expecting to still be there by 10pm! I live almost an hour away and I had things to do the next day. She took the unnecessary time to curl and style my hair for photos, not taking into account the drive I had or how late it was. Not to mention the absurd price she charged me ($300 for multi dementional color/cut). I was floored when I heard that price, as I've never been charged over $150 for what I have done. There was also no mention of pricing beforehand and she doesn't charge by the hour (at least that's what she told me), but I guess up charging a new client is what you deserve for being 20+ years in the industry? Sorry your bills needed paid, but hell, so do mine! And the things I've heard about her and how she treats customer service workers-- just a yikes all around. I saw her work and really wanted to like her but after sitting with her for 6 hours I can say I'm steering clear. Unless you want to be up charged and talk politics half the time, I would advise to stay away.

I went to get a trim today. yes I got what I asked for, but the price was very disappointing &…read moresurprising. I scheduled an appointment after checking the website, which says that women's haircut start at $43. When Stacy finished my trim (shampoo+ trim, NO blowout, NO product-- the appointment lasted 20 minutes total) and brought me to the front desk, the receptionist told me it will be $65 and asked what tip I wanted to add. I respectfully pushed back a bit, pointing out to her that I did not get a blowout/product and that their website states that women's cuts start at $43. The receptionist told me that there was a price change at the beginning of the year and it all depends on who your stylist is.... Im just bummed because the price change was not reflected on the website, and I did not have a choice on who my stylist was. I suppose this is a more exclusive salon, but I do hope that they fix their website to reflect their actual pricing. $78 gone. Lesson Learned. EDIT: the owner was gracious to respond to my review and gave me a full refund. Thank you for seeing and fixing this, Steele Salon.

I've had to use several different stylists because they're so busy but have loved every one of…read morethem. They do a great job.

You really feel like you are stepping into a 5-star spa right here in Dover, PA! The salon is…read morebeautiful, staff is warm & inviting and I have been very pleased with my cut & color from Tony.

I called ahead and made an appointment with a specific hairdresser....day of my appointment, I got…read morea different person with no explanation of wby.....mind you I talked to the owner to make the appointment. My haircut was less than what I wanted. Hairdresser told me what she thought was best and only glanced at the picture I gave her. I hate my hair but I know if the person I asked for did my hair, it would be perfect. The owner clearly doesn't care about customers becuase h he looked at me several times and gave no explanation to why the person I made an appointment with wasn't cutting my hair....didn't even speak to me in the chair....

I won a gift card for a 1 hour massage at Sass at a charity event at the end of last year. This…read morepast week was super stressful, and by Friday I badly needed someone to work on my sore muscles. I was surprised to discover that Sass had same day availability! This place is a bit set back from the road, and I actually drove right by it. I was able to park next door in a cute little consignment shop "Making Sense" (Review for them to follow). Sass is a salon in a renovated old house, with various areas for spa treatments. The first floor has chairs for hair services, different hair and skin products available for sale. Front desk staff are warm and welcoming. My massage therapist was female, in her mid 20s. She was very professional, took time to clearly get an idea of my problem areas, and how much pressure I needed. During my massage, I found out the therapist had only been doing massage for 1 year. I was very skeptical, to be honest. As you can see from my Yelp profile I've reviewed a number of other massage locations, and the experiences have varied from fantastic to horrible. This was on the upper end, luckily. The therapist was able to do deep tissue work, with open communication about any areas of pain. Her techniques are on point, and she was able to use a variety of styles including some shiatsu and Swedish. Her communication skills were good, and she was not overly chatty, tuning in to when I started to really relax. I feel like I could have drifted off towards the end of the session, which is always a bonus for me. (To be pain free and soothed enough to find a restful state is a rarity.) The spa has a salt room set up, up stairs. I doubt I'll take advantage of the salt room, as it is rather small and I would find it more claustrophobic than soothing, but it is well decorated and if you buy in to the "benefits of salt treatment", perhaps this would be worth a try. They sent me home with a brochure for their salt room. There was only one small concerning thing: the wiring in this building. The massage room was in the attic of this old home, and some of the outlets are the older, 2 prong types. The surge protector was connected to the outlet via a converter, and is not a very safe option. It didn't have an impact on my experience, but is a business practice that should be fixed by Sass. The whole building seems to be updated cosmetically, but wiring should be fixed. Sass has different specials available on local Groupon type sites. I'd suggest looking for online deals before booking an appointment. I would recommend this spot for anyone who needs some relaxation and quality spa treatments.

This was my second place in the area to get my hair cut, and I was trying to find somewhere kind of…read moreclose that I could rely on, especially with getting my hair cut so short. I really wanted to like it here. I did. When I called to get an appointment, I asked for the lowest level they had for stylist. I always do this. I like the lowest level girls. I've done this forever, and I really also don't love paying a lot of money simply for someone with more experience. The receptionist said the stylist's name (which I leave out of reviews that are less than stellar because I don't really believe she was bad, just not for me) and said she was a creative stylist or something or the other, which I just ASSUMED that because I asked for the lowest level, that's what she was. I said sounds good, and was there a few days later. The waiting area is REALLY small and I ended up sitting awkwardly between a couple waiting for their daughter or something. It's open, but man, that was a weird 15 minutes of my life. My stylist was sweet and I really liked her as a person. I loved talking to her and thought she was awesome. That unfortunately distracted me from the fact that she and the salon in general had really different tastes in hair than I did. I realized after all my hair was cut off that this wasn't going too stellar and kept having to kind of ask for things done and explain that basically all of her neat little styling ideas weren't going to happen as I am pretty lazy about my hair. I left with my hair way too styled and poufed up. I have incredibly thick hair, and it was not thinned enough at all, and when I washed it, it was really poufy and thick. When I paid, I didn't really hear the lady, but I assumed it was the price I read online for the lowest level stylist. Turns out, she wasn't. Whatever title she rambled off when I reserved was something above that, which I wish she would have told me a bit more clearly. Maybe I'm not up on the lingo, but all the salons have different names for the different levels, so it's confusing, and I stick with what I do for a reason. But whatever. I left with a bad haircut that I cried to my husband over the next day and it was more expensive that I had hoped since that all happened. Meh, just not my style here and I felt like the communication was really bad.

I have been going to Heidi for years. The shop has an inviting and fun atmosphere to be in. Always…read moreclean. She listens to what I want, gets my hair done in a timely matter and the price is fair for her time and results I want. You won't regret going there.

Heidi is a great stylist. The salon is nice and clean and all staff are practicing Covid…read moreprecautions. Easy parking behind the building. Recommend

I had a gel mani and regular pedi done with Sienna, who is absolutely delightful! Both mani and…read morepedi were performed without electric devices and the tools she used were single use, which gave me a sense of cleanliness and safety. Lauren, who scheduled my appointment and greeted me the day of, told me what to expect at my appointment and details on location. There were no surprises when I went in. The atmosphere is calming and charming. I have been looking for a salon for manicures and finally found a place where I thoroughly enjoy the people and the results.

I got my nails done here. The person who did them was Jillian, and I highly recommend her and this…read moreSalon. They were so nice and Jillian was patient with me as I selected a design for my nails. It was relaxing and calm inside the waiting area and the little room. Can't wait to come back and also try other services.

Daughter went in for a Brazilian wax and everyone was wonderful. Beautiful hidden gem on the west…read moreshore. It's a little pricey and it was supposed to be 50 dollars per the website and I got charged more than that for the base of a Brazilian plus extra I knew I would be charged. But everyone there was great I would just make sure you ask about prices upfront I didn't mention the website price. Either way I would come back.

update: my piercing is now insanely infected and needs to be taken out due to this incidentread more

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.