I'm giving this business three stars based on my overall experience at the South Shore Plaza location, not Newbury Street. I'm posting here because I couldn't find a separate Yelp listing for that location.
I was genuinely excited when this location first opened. I loved the concept and was looking forward to trying it for an upcoming event. During my first visit, I found a nail design I liked, but wasn't ready to have it applied. Since I was told they carry very limited inventory, I offered to purchase the nails then and bring them back when I was ready. Unfortunately, their payment system wasn't working, so they couldn't complete the transaction. I left empty-handed.
Fast-forward to today, when I returned ahead of my event. I had to wait because the staff were on break, which I understood. Once someone returned, she was very pleasant and helpful. Unfortunately, the design I originally wanted was no longer available in my size (large), and there was virtually no selection available in the shorter .
At this point, I'm simply disappointed and frustrated. The employees have been nice, so my issue isn't with them. It's with the business model and overall customer experience. For a newly opened business built around offering convenient, ready-to-wear nails, having such limited inventory and unreliable purchasing options defeats the purpose.
I really wanted to support this business and try something new, especially for my event. Instead, after two visits, I walked away without a purchase or service. Unfortunately, that's not a great way to build customer loyalty or encourage repeat business. read more