I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

Me time is very important. So right after my haircut, I then made an appointment for a manicure &…read morepedicure. Walking up and down Seaport Drive, I would always see this really cute nail salon and always wondered how nice it would be to just try them out one day. A well established business can be reflective on the way their restroom looks and also how clean it is. Winter's in Boston is freezing cold, one of the coldest temperatures I've ever been in, and I really needed to use the restroom before starting my hands and feet. But back to the services, it was excellent! Exceptionally clean facilities, well decorated shop, prices are reasonable too. As usual, the pedicure was done first, followed by the manicure. It seems that there is a nice flow of customers/clients who frequent the shop. There are more services available than nails. They also do brows and lashes. Besides walking out with clean hands and feet, you're always treated with a light hand and foot massage. I'll be sure to come back again in the future!

Kenny is incredibly rude- I will not go back. my nails look ok not great and when I tried to…read morediscuss replacing one he actually got mad at me. Soo many other salons to pick from!!

My mom and I were walk-ins and both got pedicures. We usually only get regular polish but their gel…read morecollection was really good so we opted for that. Honestly these were the most thorough and cleansing pedis we've ever gotten! Our nail techs were so sweet too, and the owner gave us some great tips on where to find good nail art. We live close to NH but would honestly come back just for the pedis. Their prices are similar to salons up here, so why not go to Boston and make a day out of it? We will be back!

Kelly is incredibly skilled and knowledgeable, and she is also very personable, and truly cares…read moreabout her clients. I've been seeing her for a while and love how much more radiant my skin looks. I also brought my teenage daughter, and after just one visit her skin was noticeably clearer--she was thrilled and already plans to come back when she's home from college!

Highly recommend. Kelly was an absolute sweetheart and so knowledgeable in skincare treatments and…read moreproducts. She had my skin clean and glowing. I can't say enough about how amazing she is. 10 out of 10

I have come to this salon twice now. First time wasn't horrible, but the lady did the French tip…read moresoooo thick (see photo), the middle finger had a crazy weird shape, and one of them popped off not even a week in. I decided to give them another chance and it is even worse than the first time. Multiple nails aren't glued down properly. On the sides my real nail is exposed. The bottom of the nails weren't blended at all so that's why they look lifted at the base. Just overall poor work. No attention to detail whatsoever and sloppy work. I will not be returning. Overpriced tacky nails

I came to South Street nails to simply have my gel polish removed. I was in town for a short visit,…read moreand my gel manicure started to chip. Rather than pick at it and ruin my nails, I decided to have the gel polish professionally removed. I did a walk-in and was served right away. I think the staff was a little upset that I opted not to get a new manicure done, and simply just wanted to gel polish removed, as they treated me very cold and indifferent. I was absolutely stunned that it was $20 to remove gel polish as my typical nail salon will do it for $10. This is all this review can speak to, as I have never had my nails done here before.

Only wanted color removed without affecting the structure gel underneath. They started dremmeling…read moreeverything off, added the acetone in foil, and then kept dremmeling until I stopped them to ask if the structure gel was also coming off. They said yes and you can't remove color without removing structure gel. This is entirely inaccurate as my usual salon (unavailable that day) removes the gel color every time I'm there to refill the structure gel where the nail has grown out.

Ask for Henry! He is incredible, takes his time & does a perfect job. Even as the last customer her…read morewas precise & detail oriented with his work. Super grateful for his service. I will be back to see him! Tip him well

Super clean, fantastic location, and got me in for a quick appointment right away! The staff could…read morenot have been friendlier or more welcoming, and the service was top-notch. I'll definitely be back!

Quick and efficient gel job, finished with a hand massage, all for $35. Don't forget to tip though!read more

Probably one of the best pedicures i've ever received. I'm only sad i'm not local because I would…read morelove to make this my usual place. Everyone was incredibly nice and the pedicure service was fantastic.

Awesome place! Had a spa pedicure and full set of gel X. Both services were great. I am picky about…read moremy nails but the tech doing my set was extremely thorough and did a great job. Will be back soon!

I had my nails done here by the owner. She is super kind and a really talented artist. Will go back…read morehere, especially if I want nail art in the future. I did Gel X full extensions with nail art. It was my first time doing Gel X. Overall, Gel X didn't damage my nails the way acrylics or gel do, which was great. But it also didn't last as long. I probably got a week of wear before my nails started popping off, which was fine by me but something to note if you're looking for more longevity.

anime lashes. this is the place to go, I love the amount of different options and everytime i get…read moreextensions here they always last for so long and i get so many compliments!!

I'm very happy with my haircut! Mini is so sweet, and fit me in on short notice! I plan to come…read moreback regularly.

I love Mini's Style! Mini was always professional and great at what she does. She has a calm and…read moresoothing atmosphere. I've had waxing, manis/pedis and would trust her to do any new services I needed. She even took on my husband's service before our wedding and did an awesome job. My company moved out of the area but still refer people to her shop.I started going to Mini's around 2003-2004 I believe.

Stopped in Mysa Nail Bar and was promptly greeted and led to nail tech Alice. It was my first time…read morevisiting (as I live in Los Angeles), and I'm SUPER particular about who does my nails. Long story short, Alice did an AMAZING job. I returned to her a second time and I was very pleased with her work. Thank you to Alice and Hip (I think he's the owner), for the well welcome, kindness and a PERFECT hard gel manicure. I'll definitely visit again next time I'm bk in town. Thanks, Charlotte

Great nail salon so busy but very meticulous in all ways. Love my nails! Highly recommend!read more