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    Kelly's Beauty

    4.8 (185 reviews)
    Open 9:30 am - 5:30 pm

    By appointment only

    Updated a few days ago

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    Response time

    20 minutes

    Response rate

    95%

    Services - Kelly's Beauty

    Acne treatment

    Anti-aging

    Pore cleansing

    Kelly's Beauty Photos

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    Recommended Reviews - Kelly's Beauty

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    Reviews With Photos

    Annie C.

    I'm back after 5 years! Her new place is much nicer and she's gotten some new machines :) Kelly's beauty has definitely helped so much with my skin. She got rid of my acne along with some spironolactone and healed the scarring. Im now doing the hydrating facial for dry winters and I'm guessing I'll do the anti aging facials in a few years

    Lobby of building
    Melissa P.

    I've had one facial before and it was on a cruise - full of chemicals and made me feel like my face was going to burn off. I was hesitant to try anything again but a good friend of mine recommended Kelly's Beauty and I'm so happy she did. If you're going for a super luxurious spa experience, this is not it. Although you'll still receive a calm and soothing ambiance at Kelly's place, coming here means you want the REAL DEAL. Kelly showed me the dead skin and blackheads she cleaned off of my face and immediately after her work I've never felt my face so smooth and clean. Kelly recommended the microdermabrasion and facial which is what I did. Price is reasonable especially when compared to prices in the city at-large. It's cash only so please plan accordingly. I scheduled another facial a month out and can't wait for it. Thanks Kelly!

    Lobby area to get up to Kelly's suite
    Sam L.

    This lowkey facial shop is difficult to find at first but it definitely is worth it! I scheduled a same day facial for me and my mom and Kelly was so easy to work with. She is the sweetest and was very straightforward in answering my questions and providing her recommendations. I got the Hydrating Facial w/ Microdermabrasion add on. The Hydrating Facial was perfect for a skin pick me up. The Microdermabrasion helped rid of my blackheads and closed my pores up. My facial took about 90 minutes and was so relaxing. While I might skip the microdermabrasion next time since it is a bit pricey, I definitely enjoyed the overall experience and would recommend this place to anybody looking for a facial!

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    4 months ago

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    16 hours ago

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    27 days ago

    Kelly is very patient and her space in Newtonville is calm. facial was thorough and gentle.

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    1 year ago

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    8 months ago

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    4 months ago

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    5 months ago

    Had a great facial with Kelly! It was so relaxing and my skin felt amazing after. Can't wait for my next visit.

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    3 years ago

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    6 years ago

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    2 years ago

    Loved my services Here I had a pedicure done was really lovely, and staff are great here too booked appointment for my mani Next!

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    3 years ago

    Loved my experience here. Rly clean space and she was super thorough getting out my whiteheads. Will come back ‍

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    Page 1 of 5

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    Review Highlights - Kelly's Beauty

    My first experience with Kelly was when I brought my mother to her for a basic facial.

    Mentioned in 4 reviews

    Read more highlights

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    MiniLuxe Seaport

    MiniLuxe Seaport

    3.2
    (139 reviews)
    0.7 mi
    $$$

    First off, shout out to Tammy. She gave me a fantastic belated bday experience. I've had my nails…read moredone at the myriad of different nail salons in Southie and DTX area and wasn't impressed. So I didn't have my hopes set too high with miniluxe. BUT! I was wrong - Tammy made me feel **especially** taken care of. It's one of the few times I genuinely felt like I was getting pampered at a nail salon for a simple mani???? Plus, I loved the ease of booking a next day spot online and also, there were so many times to choose from. I accidentally tipped 50% but it was such a great experience I was like "what the hell, sure". Thanks Tammy!!!

    I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

    Photos
    MiniLuxe Seaport
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    MiniLuxe Seaport

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    Kelly's Beauty - skincare - Updated August 2026

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