I'm a simple gal! And I don't have many expectations when it comes to a quick wax. I finally booked…read morewith Liz on E after having gone to ahem some chain wax studio I shall not name. I ended up booking with Evan because I believe Liz was unavailable, and I took her word that Evan was great too and she was! Evan was super friendly, sincere, and made the whole experience very comfortable. I had no pain whatsoever (this was for a back wax). Also, I really appreciated the affordable pricing. Done! This is now my place. I'll definitely be back--pub intended. :)

Kerryn is great for a quick, easy spray tan in Southie! Very reasonably priced and easy. Sometimes…read morethe tan is a bit streaky but she's experienced and knows what she's doing.

Found Kelly on a whim while visiting in Newton and what a wonderful experience it was. I had the…read morebest facial I ever had. She took the time to assess my skin and chose the correct facial for me. I can't wait to go bank again.

Very good, clean and relaxing, very welcoming and very nice person. Nice nice nice. Loved my facialread more

Came back for a brow lamination and lash lift/tint. It was my first time for both and I was super…read morehappy with the results! It gives an elevated look while still looking natural. Getting ready in the mornings is so easy. She even came early to squeeze in an appointment with me due to my busy schedule. Thank you again Hana!!

I found Hana here on yelp and was not disappointed when I saw her for my threading appointment…read moretoday!! Her studio is very conveniently located in the Seaport and easy to find especially with the directions on her site. Her suite is so beautiful and clean! Hana walked me through exactly what she was doing and made sure each step along the way I was happy with my brows. I'm so excited to go back again and definitely try some other services she offers! Checkout was super easy on the iPad Hana had it was such a seamless experience overall!

Customer service is 10/10! Tiffany was SO helpful to me. Not only is the place absolutely adorable…read morewith high quality services, but I am SO impressed with their customer service! I am TOTALLY recommending them!

Maria is a must see at RISE for extensions and lifts! She does an incredible job and recommends the…read moreright style of lashes for the look you are going for. She can make your lashes look very natural or dramatic. Maria gets booked a lot, if you cannot get an appointment with her try Elissa. She's awesome and very knowledgeable when it comes to lashes and taking care of them properly. You can't go wrong with anyone in this studio. All the girls here are very sweet and talented. The space is chic, has a great energy to it and you'll feel very comfortable during the process. Highly recommend!

I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

Me time is very important. So right after my haircut, I then made an appointment for a manicure &…read morepedicure. Walking up and down Seaport Drive, I would always see this really cute nail salon and always wondered how nice it would be to just try them out one day. A well established business can be reflective on the way their restroom looks and also how clean it is. Winter's in Boston is freezing cold, one of the coldest temperatures I've ever been in, and I really needed to use the restroom before starting my hands and feet. But back to the services, it was excellent! Exceptionally clean facilities, well decorated shop, prices are reasonable too. As usual, the pedicure was done first, followed by the manicure. It seems that there is a nice flow of customers/clients who frequent the shop. There are more services available than nails. They also do brows and lashes. Besides walking out with clean hands and feet, you're always treated with a light hand and foot massage. I'll be sure to come back again in the future!

I've been seeing Anh at BackBay Skincare almost every month this year for hydrafacials, and I can…read morehonestly say it's completely transformed my skin. It feels like one of those secrets you almost don't want to share because she's that good. I've been to all the "fancy" and overhyped spas in Boston, and nothing compares--those places feel like a lot of promises without results. With Anh, I get instant and lasting benefits every single time. My skin is clearer, healthier, and I've gotten more compliments this year than I ever have. She also takes the time to recommend products that actually work for me, which has made such a difference in keeping my skin on track between visits. If you're looking for results-driven skincare in Boston, this is the place. Anh is truly a hidden gem.

I got the HydraFacial MD® ($200) and Ahn was so kind and professional. She talked me through each…read morestep and was incredibly informative, I will definitely be back!

It's a bright and pleasant environment however I will not go back although it is in a very…read moreconvenient location. I made it clear I was not happy with the service and they did not seem to care. Oh well, type of attitude.

I highly recommend making an appointment here! I saw Kyleigh for a hydrafacial and it was amazing…read more She was immediately very welcoming, knowledgeable, and careful. You can tell she loves what she does, and my skin felt incredible after. Will definitely be back.

She's fantastic! Makes you feel at ease while providing exceptional service. Been going to her for…read moreover 15yrs!

Small is good. $14 mens' haircuts. John made my bf's hair…read morelook stylish and made him look young and fresh. And Mary, the owner/Waxer is a trip. Inexpensive and fast. No-cloth strip waxing. Small and friendly. And reallllllly inexpensive. Loved it.

Great atmosphere! Pricy, like every other salon nowadays!! I got a partial foil and cut (plus…read moreToner). Came out to $300+. The stylist I saw was Kathleen, I believe?! And although she couldn't see the vision of what I was going for, she nonetheless, did a very nice job and it still came out looking beautiful. I would definitely recommend this place! Oh, and also, I was 15min late, and she still took me, which I'm extremely grateful for!!!

I had an absolutely TERRIBLE experience here. I asked for a full highlight to lighten my already…read moreblonde hair but instead, it was toned darker than when I walked in. When I voiced my concern, the stylist decided to strip the toner and all color -- including my natural color from my hair. This completely removed all dimension and left my once-beautiful blonde hair orange and yellow. No professional stylist should ever resort to stripping color like this. A few glosses could have easily corrected the tone -- and that's exactly what a far more qualified salon did afterwards. To make matters worse, after seeing the damage, they still suggested I come back in for a highlight... as if further bleaching on already stripped hair wouldn't cause serious harm. Anyone with basic color knowledge knows that would completely DESTROY the hair. I didn't have time to cancel the appointment, and I was STILL CHARGED for the service that left my hair DAMAGED. I left with broken strands, lost years of carefully maintained color, and a completely compromised hair texture. Some of the stylists here clearly lack the experience needed for proper color treatment. PLEASE do yourself a favor and stay far away. This was disappointing, frustrating, and deeply upsetting.

Sabina was so quick and did my eyebrows perfectly! Would definitely go back and recommend others…read morecheck her out too if you're in the area!

Sabina was so kind and flexible about a walk-in! Needed something done immediately about my brows…read moreand safe to say, I was not let down!