Such a lovely space; she-she poo-poo, frilly-frilly and girlie-girlie. From the pretty pinks…read morethrough out the store, the hanging wisteria, the rose walls and the delicate aromas. The sales associate was very sweet and helpful. I enjoyed my walk around the store and searching the racks. Very unique pieces and very nice prices. I found two items that I am very happy with. I am sure to put to good use.

Defiantely 0 stars. Manager was TERRIBLE...assistant manager was worse. They both completely chewed…read moreout an employee for no apparent reason. I had about $175 in merchandise and I just left it on the table. The sales associates were great but I did find out that the manager and assistant manager are something else. Manager was super gluing jewelry back together. I would not reccomend this store.

Review is for Orland Park store only, not J.Jill merchandise…read more I had a disappointing experience here because the staff was much more concerned with reorganizing the store displays than they were in assisting me. I selected quite a few pieces and went to the dressing room to try on. No one came to see how I was doing or if I needed different sizes. I came out of the dressing room. The sales lady eventually found me. I said, "Everything was too large. I'd like to try them in a smaller size." She said, "Oh," and walked away. No offer to help me find replacements. I did eventually purchase the one thing that had originally fit, but would have probably bought more if I didn't have to search to find all the right sizes.

I went into J. Jill after I admired a dress worn by a friend. I was not aware that they had…read moreextended sizes until that time. I went in the very next day and the saleswoman found me a pair of pants for work that I ended up purchasing (and ordered a second pair in another color). I love those pants. So when I needed a dress for my nephew's upcoming wedding, I went back to J. Jill. The same saleswoman remembered me and started bringing a variety of items into the dressing room. I walked out of there with not only one, but two dresses, two sweaters, a little jacket and three pairs of pants, all items that fit me properly and look great on me. The next day, I saw online that there was a 30% off sale. Last night, I went back with my receipt and received the discount with a smile. This is now my go-to store when I need to update my wardrobe!

Mallory was very personable and a pleasure to deal with. Overall great service, great attitude, and…read moremade what would be a quick experience, enjoyable. Good customer service should be recognized.

I'm almost positive The Buckle isn't monitoring their reviews online. My boyfriend loves their…read morejeans and they have an awesome variety that should make buying several pairs of high end jeans easy! The selection is great and they are very high quality, so you actually can't go wrong with the product. So what's the real problem if their jeans are almost unbeatable? How could a store that offers stylish pants that are durable, and a great fit for most people be a problem? Behold... the complete bulls mess.... Their sales associates are tactless, overly aggressive and it comes across as sheer desperation. A few months ago, I treated my boyfriend to a pair of jeans. The sales associate tried to whew me to the other side of the store to buy women's clothes, no thanks. I get to the register to pay for the pair of jeans and the cashier says,"None for you?" (Blinks) It was nearly impossible to miss your 8 sales associates trying to force me to buy. I don't say any of that by the way, I just politely say no. So I went back in last weekend and I made the mistake of browsing the tables where the women's pants were hanging. 1st sales person loudly professes,"We have over 60 styles of women's jeans! Here's a pair that would look good on you." Hands me jeans that I couldn't fit. I'm browsing the rack holding these jeans because I don't want to put them down right away. She comes back with a second pair of jeans a size smaller! I turn to her and say,"I actually don't wear skinny jeans. I only wear boot cut or pants that aren't tapered to the ankle." She's like,"Oh, you could fit these they stretch." She stands there stretching these jeans with her hands. (Blinks in complete shock) So you are just going to completely ignore everything I just said and try to sell me some pants I have just clearly communicated to you that I don't want? I don't say a word because the issue wasn't that I couldn't fit them, I don't want to squeeze into tight pants. A moment later another sales associate comes over and says,"I know you are just talking to (whatever her name was), we have over 60 styles of jeans these would look great on you, and they stretch she's opening and closing the waist of the jeans. I look at the pants and call out the size these are way too small for me. I can't fit this. I can't even fit the ones in my hand, so I know I can't fit that! She's like ummm they can fit you. You will be surprised how much they stretch. She fails to acknowledge I'm holding pants I don't want that I think are too small. She also doesn't address how annoyed I am that I was given three pair of pants I didn't ask for in the wrong size in less than 5 minutes. At any moment a skilled or even remotely decent sales person would've said,"What size do you wear? Maybe I can help you find something you'd like or point you to where it is?" Customers don't care if you have over 60 styles of jeans if you don't carry the size and style that they want to wear. Consultative selling is something they've had 0 experience in so they sell you so hard without knowing what you want. They don't even know how to start a conversation and get the right information out of you to sell you something you could want. My guess is Buckle has a terrible training program that doesn't teach associates how to ask targeted questions. They wouldn't leave me alone and they couldn't point me to the kind of jeans I asked about. My boyfriend bought a pair of jeans and a few shirts and the cashier said,"Who helped you?" I remembered the name of the first sales person and I said her name. I felt sorry for the sales associates, I imagine it's a dog race on an endless track.

Chrison was very helpful and friendly assisting me over the phone to find specific items that I was…read morelooking for. This is my go to WHBM store location. The staff is always friendly and accommodating.

I received exceptional customer service from Brenda at this location. Angie is a sales…read morerepresentative in Rancho Cucamonga, California and she kindly located a sweater for me that could only be purchased at this location. Brenda was very efficient and kind making this a smooth transaction. They immediately sent the sweater to the west coast and I'm so appreciative of Angie and Brenda working together to make this purchase for me.