Order online & pick up in under a minute. Sales associates are helpful and kind! Great selection and free shipping to your home if your size is not available. Great extended holiday hours. read more

It is so irritating to be checking out in the self-checkout and have a sales associate come up and ask if I'm using my Kohl's credit card. I say no. Then I'm asked if I have one. I say no and I don't want one. She tries to talk me into getting one. I say I'm not interested and I'm in a hurry. She is still in my face telling me the benefits of a Kohl's credit card when all I want to do is check out quickly and leave. I finally have to tell her to leave me alone so I can finish paying the way *I* want to pay. I rarely shop at Kohl's and don't want or need their credit card, but every time I do they relentlessly pester me to apply for a Kohl's card and won't take no for an answer. I will no longer shop at this store because of this. If I WANTED a Kohl's credit card, lady, I'd HAVE one. read more

#37/2024 This is one of the older Kohls to the Chicago area It's near the main mall. It's a two-level store with escalators and elevator I believe there's one. One thing about this though it has a very very large selection of stuff compared to other newer built stand-alone Kohl's stores in my area. I could go into the one near my house by lemont Illinois and the men's selection is half of what they have here. They have a very good selection of clothing they got that Sephora thing I don't know what that is I think it's for the gals. Have never looked into it but I've seen the signs and most Kohls it's like they partnered up or maybe they own the thing? Other than the traffic I don't mind coming to this one because as I said the selection is really good I think they have a little better staff too they're more courteous and willing to help you not quite so aloof like the other store unfortunately. In fact the last time I was here and I needed some athletic pants the selection was amazing what normally they had two of my size at the other one this one had about seven or eight of each item and couple at a time of my size. And the T-shirt selection is very nice too current cool. read more

This location is larger than the one I used to go to before I moved. I like the selections and the customer service. My wife constantly complains about the loud music however. It is loud but doesn't bother me as much. Good selections and prices. Well organized store. Sloppy customers though throwing cloths from the rack onto the floor rather than rehanging. This our favorite box store though. read more

Kohl's - Department Stores Near Me - ORLAND PARK, Illinois

I have to admit I always forget about this Kohl's location in the old Orland Place mall. They are located on the southern end of what was a successful 2nd mall in Orland Park (south side of 151st Street) that failed and then was rejuvenated. This Kohl's is very nice and has all the usuals one might expect from a major retailer. The personnel we met were routinely friendly and helpful. The place was clean and everything a stocked and orderly ... I like Walmarts, but they often are in a jumble with items all over the place. This Kohl's was well managed and in excellent shape. One of the highpoints here is the Amazon return service. Walk to the north end of the lower floor and there is a special Amazon return service where you can hand in your items to a store clerk that processes the return. We mistakenly tried to return something that wasn't returnable, and he easily helped us find out how to do it at home. Very handy service and helpful clerk back there. read more

By far the worst kohls ever! 1 register open downstairs 2 weeks before Christmas. Someone asked for help in pots and pans 2 times I was in line only to be ignored. A lot of disabled tags. Horrible. Very messy too. read more

I truly love Kohls. I love their sales and Kohls cash. I won't stop going there. However! I need to go only when I have the luxury to take my time. I parked downstairs shopped around got a few things. Go back downstairs only to find that there is no cashier or register open. I saw a man leave cuz he wasn't going to go all the way up so they lost a sale. I had to go back upstairs to check out. Because I forgot my Kohls card I had to go to a cashier and couldn't do self check out. Only two registers open and then one went on break. Very weird. Anyway if you can do self check out then I highly recommend it! Today was not a good day. They better up their game for the holidays. I'm all for brick and mortar stores and they've got to keep competitive. read more

The close are perfect for me Great Bargain and I love the color of my shirt and the length of my pants

Open more than one register please. It's not even crowded in here and I'm in line for over 10 minutes. This is not very customer focused.

Convineient not only for your shopping needs but also for Amazon returns. The Amazon kiosk just added some Amazon products to purchased like Alexa. You also get a 25% Kohls coupon with your return transaction. read more

Kohl's - Amazon products just added about 3 weeks ago. - Department Stores Near Me - ORLAND PARK, Illinois

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I stopped shopping at Kohls a few years ago. I used to be a regular when they offered 15, 20, or 30 percent off everything. Now, their coupons excludes most of the stuff I want to buy. So, their coupon is useless. I shopped there recently to give it another try. I purchased items and got Kohls cash. This Kohls cash is very misleading. Kohls takes sale percentage off before applying kohls cash - completing diminishing the value of this kohls cash. It's not cash, just another way to mislead shoppers. I'm done with Kohls. read more

It was Sunday and I wanted to go shopping and I needed to return an Amazon product so I decided to go here in Kohl's. There is a plenty of parking. The two floor mall I think is the biggest branch of Kohl's that I have been into and I was right because this particular store is more spacious than the other branches. I first went to the Amazon return on the first floor and glad that there is no lines of people. A very helpful staff assisted me and I returned the product quickly and I do not have to worry about packaging and shipping for it. After it, I decided to shop and the I could see the cleanliness everywhere as well as the organized products. There were a lot of good choices of clothes with a good quality and reasonable prices. I was able to get a few items and I am very much happy with my purchase. read more

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I have been a customer for many years. I understand the shortage of employees but trying to force customers to use the self checkouts and not sufficiently staffing the regular counter is not efficient or productive. Will try another location. If this is the direction this department store is headed than I will try other department stores. read more

Larger than average Kohl's store Very good selection merchandise and good prices. Plenty of parking. Store is clean and organized Pleasant place to shop read more

I have refused to shop in your store until you make this situation right. Thought Kohl's might like to know why my family and myself no longer shop at Kohl's. My Mom fell leaving the Orland Park Kohl's store in December 2020 (within a few weeks prior to Christmas). She's in her 70's. she fell on her bad knee, her hand and her face. Kohl's HR/lack of customer service manager (I THINK her name was Christine?) never once called with any type of follow-up to that night not even to see how she was. Not one soul from Kohl's ever once returned any of my calls with help on filing a claim so she could go to the doctor. The lack of compassion on your part is astounding! Not to mention the lack of professional courtesy or professionalism overall. She needed to go to the Orthopedic Doc, She needed new glasses because those were scratched up from the pavement and Thank God in Heaven, she did not need to see the dentist, as her tooth hit the pavement as well, not that you care. Here's Kohl's survey. My Mom & I and other family members have shopped Kohl's stores since Kohl's opened it's Orland Park location (we moved in, in 1979). Since this has happened Kohl's has lost all integrity, Kohl's has lost our loyalty and Kohl's has lost our business. read more

A "BIG Shout Out to Steve", the front entrance assistant! The store was warm today and everyone has their face masks on. Lines were long to check out, but Steve did his best to be friendly and to recommend checking out in the lower level. After I checked out, Steve came out of the store right behind me. After I unloaded my purchases into my trunk, he was readily available to take my cart back into the store for me. What made him stand out?? He was talking to the customers in line, earlier. He remembered that I had to check out at the main level because my purchases were heavy. (There was a Scott Living sale, so I bought 4 plates, 2 vases, 5 diffusers and 3 candles). It was heavy and delicate. Thank you for being conscientious! Friendly to the customers and your help is appreciated. read more

TLDR: Amazon Returns are downstairs. Came in for Amazon returns and stood inline at the regular returns line. I waited and got up front to be told the returns were down stairs. In the stores defense there was a sign but I thought it was an error because it was pointing to where I was standing. I took the elevator and ended up in the storage room area. So got back on the elevator and pressed another button to get out. I survived and the Amazon return was accepted. It's a crazy busy parking lot and area in general. read more

Cashiers are friendly,, But self check is not organized, no room for you items and they keep pushing for Their Credit Card.

I placed an order at the Orland park and Crete location for men Levi shorts to buy online and pick up in store. Both locations sent an email stating they were no longer in stock. Crete did issue me $5 kohls cash, but Orland park didn't send anything and when I called this morning she stated my order was pending then a 1/2 hour later received an email stating they were no longer in stock and cancelled. She probably knew right then they weren't in stock. They quick to get your order, but not fulfill it! Have to do better! This is not the 2nd time I have encountered this problem it's sad, but true! read more

A little ticked off that people from other states feel it's ok to park in a handicapped spot and Kohl's doesn't do anything about it. I called their customer service and told them but they basically said too bad. read more

Kohl's - Handicapped? Kohl's couldn't care less! - Department Stores Near Me - ORLAND PARK, Illinois

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Hooray! The Kohls in OP finally had the pants I was looking for. I would like to thank Kohl's for having the store locator on their website. You can put in the size/color you want and then it will tell you which particular locations have them. The sad thing is a lot of the stores closest to me said "limited availability" but the Orland Park location said "In stock" I made a special trip here and found them right away. I didn't spend much time perusing here (since this was the 3rd Kohl's I've visited in a few weeks) but the women's section was pretty organized, which is my complaint with most Kohl's stores. I was asked once if I needed help, which was nice. The cashier was also friendly so I'll give them an A+ for customer service. Kohl's as a whole needs to chillax on the credit card thing though. If I tell you NO once, I don't need an "Are you sure?" Yes, I'm positive I don't want to sign up for a credit card with 19% APR to save 20% one time. Kthanxbye. This is half the reason I rarely shop at Kohl's now. read more

I went to this location last weekend because I was on vacation and didn't realize it was going to rain. Not only that, but I forgot dress shoes and some shorts to sleep in. They had everything I needed, and at a good price as per the usual at Kohl's. This place basically saved my vacation from being a total disaster. The place looked nice and clean, especially for coming in on a rainy day. It's a two story location so there is a lot of stuff, but it's really easy to navigate. read more

I love this store, everyone is so helpful. Very organized and clean all through the year, except some customers are very rude and just leave items everywhere including the floor. I watched a family with young children just ignore the fact that their children were playing in the clothes racks and knocking items off onto the floor. The mom just kept shopping and just stepping on or over them. I can only imagine how hard it must be for the employees to keep up with them. read more

This store was filthy. The aisles were full of clothes on the floor. Very disappointing. The cashiers on the 1st floor were very nice.

The Orland Park location is probably one of the best in the Chicagoland area. The staff is always really friendly and helpful and the selection is outstanding. read more

Used to be a 5 star store, but the coupons dont apply to ALL items anymore. The obnoxious music in the store is so loud I cant stand being in there too long. Which is actually ok so I spend less money :) Turn down the awful music and bring back the old coupons that apply to all items and 5 stars. read more

Plenty of staff around to help you. Most are friendly and helpful. The store is always clean and well organized. There are two levels, but it is organized well. read more

I liked this kohls. It was on 2 floors and was stocked well. I did not like the signage. I felt like they should have more signs. I had to ask where customer service was. It was hidden in the back corner and once i got there for my online order there was a very long line. I finally realized it was a separate line for online orders which would have made my trip faster had the signage been more clear. read more

no. i don't recommend actually. here's why: i went there for socks and i walked around both top & bottom floors like 8 times each couldn't tell you where tf women's socks are. lol. could find a whole section of men's tho #sexist. idk but the stores placement of things is weird and it's very hard to locate through the maze & the mess. read more

I used to shop at Kohls all the time. I started with them way back when they started, including when they converted the old MainStreet stores to Kohls. They offered quality goods at prices lower than fancier department stores, they had great sales, and their customer sevice was consistently good. Now, however, things keep changing. Brands we have always purchased there in the past (Reebok shoes, for example) are no longer carried. They no longer have gift boxes, so we do our gift shopping elsewhere. And the cost-cutting measures there must include energy cutbacks, because it was hot and muggy in the store today. It is just not the pleasant shopping experience it used to be. read more

Horrible service. 27 people in line. Associated just walking by the huge line. Where are the managers? The store manager him/herself needs to be up here PERSONALLY ringing a register! read more

I was promptly greeted when I walked in and several emplyees came up to me to see if I needed assistance. I don't make it a point to shop here. But it has made the top of my list when I do need something. They didn't have the size shoes I needed. But 13's fly out the door. So when I do find them, I need to grab um. The place was in good shape for a Saturday. There were no clothes on the floor and everthing was orderly. As I left with no merchadise, I was told to have a nice day. How hard is it for other retailers to understand. If you are nice to people, not only will they come back. They will also tell their friends. read more

This location has 2 floors. I needed to return a shirt from Xmas. The parking lot is because there is one on the first floor and one on the second floor. Its a big Kohls. I was immediately greeted and the door and asked where customer service was located. I walked to the cormer on the upper level floor and there was no line (surprisingly) and the lady helped me right away. She was so fast at taking back the return and was immediately put back onto the Kohls credit card. My experience was fast and great. I recommend coming to this location. PLUS THEY TAKE VERY EXPIRED KOHLS CASH!!! DEFINITELY A PLUS! read more

My car was hit in the parking lot on March 26, 2019 and a customer witnessed it. The police were called. I was told the police would view the camera footage but haven't heard back. Went in to Kohl's to talk to security and was told that security doesn't speak with customers. So far Orland Police and Kohl's have been of no assistance. Looks like I'm out $1,700 in damages. I won't be shopping at this location again. read more

Horrible customer service!!! The cashier would not allow me to use a coupon and repeatedly stated it was not a Kohl's coupon. I asked what she meant and if she could try scanning it because I received it in an email directly from Kohl's. she continued to refuse to let me use the coupon. When I told her I no longer wanted to make my purchase without the coupon she laughed at me. Regardless of the amount of money I would have saved it still upset me that she wouldn't try to scan it. I took the coupon to a different location and it worked. I will no longer be shopping at this location. read more

Just to start off that I am a big Fan of Kohls and shop all the time (online, call the 800 number to place a order and they are GREAT! I moved from Mchenry, IL and loved the Kohls there. I found a Kohls in Orland Park and have shopped their but it seems that it is nothing but a headache!!! Terrible Customer service by employees and it seems I know more then them. (Customer Service department is great). It is very hard to find someone to help me and always end up to the register to have someone paged!! Maybe people think that the way Orland Park Kohls is ran is the norm but if you drive to Mchenry Kohls you will without doubt see what I mean about customer service. I will just try to do my ordering online but if I have to shop there I will click my heals three times like the Wizard of Oz and hope for a miracle. Good Luck to everyone and I hope that store will changed but I do love kohls and will continue to shop Merry Christmas!!! read more

I recently made a trip to Kohl's about a week after Christmas to do some returning and exchanging. There was a long line but it went quickly and was roped off very conveniently - the line was not in the way of shoppers. There was an associate directing people which cashier to go to, answering questions, and making small talk with the customers. That was very nice. When I got to the cashier she was very friendly and made an extra effort to find the best deal for me - even exchange vs. straight return and re-buy. I really appreciated that! Thank you! read more

Would give this place 0 stars if possible. Worst customer service experience I've ever had. The entire process is inefficient from the long line, and rude employees who have no desire to be helpful. Was returning a item that was gift, packages with a kohls tag and price they they refused to process. Will not be returning here! read more

Please don't send me home with the security sensor still on my shoes .. Coming back is a pain in the %}¥

My concern is not with the products or services of Kohls. It's with the fact that they say if you take a survey you can win a gift certificate worth up to $80:00. The fact is that these are just scams to let you try a product and if you don't return it within n a certain period you are charged about $98.00 per month. It's not a gift it's a scam and unless you read the policy terms you're stuck with a big bill I thought that Kohls was a family store but this is misleading and cheating your customers. read more