Not impressed with merchandise here In general old navy as a whole is not what it used to be read more

I have a love/hate relationship with Old Navy. I love it because the clothes are cheap and let's face it, I'm a pretty cheap person. I don't love it because everyone and their mom and THEIR moms all shop here, so you're not getting anything super unique. I bought an owl sweater at the Oakbrook Terrace location because I have an owl obsession. The way that it was displayed in the store, it had a collared shirt underneath it and it looked super preppy yet stylish. I ordered the sweater one size up, assuming that it would need to be a little bigger to put a collared shirt under it. When I finally found a collared shirt to match, the sweater was still too huge so I had to bring it back. Let me also note, that I'd bought this sweater 3-4 weeks earlier and it'd been hanging in my closet until I could hunt down the perfect shirt to go underneath it. I'd since lost the receipt, because everything always gets thrown out at my house. I was super nervous bringing it in that they would hassle me and I'd be stuck with this huge sweater. I came in this past Sunday and the line was horrendous--so horrendous that I contemplated just hanging my sweater up and grabbing the right size, but since I could never do something like that - I decided to wait it out. The line went really fast though. When I finally made it up to the register, I explained my plight to the nice lady and she told me that they didn't have anymore of the owl sweaters but I could pick out something else. Disappointed, I ran back to find something else and ended up with a brown/black and grey plain sweater. When I came back up, the lady told me that since I paid with my debit card, they could find my transaction. I handed over my card and in less than 15 seconds, she found my purchase. Lucky for me too, the sweaters happened to be on sale, so not only was I walking out with a sweater in the right size, but I was walking out the door $8 richer. Overall, my experience this weekend was a good one. The store was organized, the line moved quick and the cashier was friendly. I'm giving 4 stars because the team were great but don't expect me to start shopping here on a weekly basis! read more

Customer service at this location needs some work. I did an online order and didn't receive my email or text that it was ready. So I waited 24 hours and called to inquire about my order. The person who answered the phone acted as if I was bothering her. When she came back she said that something was wrong with my order. So I asked her what was the issue, then she asks for my name again. I give her my name again. Then she gets back on the phone with a major attitude and tells me my order was ready yesterday. Okay WTF! How was I to know that!! I never received notification of that. This is the employee who will wonder why she's out of a job because brick and mortar stores are closing. Who wants to spend money at a store that employees people like her with a major attitude problem. read more

This Old Navy is pretty big and they always have really cute clothes. Don't buy anything at full price, chances are it will be on sale if you wait a few weeks. The problem that we had was when we tried to check out. They registers were "offline". So were could only pay for our items at 2 registers but the registers were like 10 times as slow as normal. A lot of people left and I am sure the company lost out on thousands of dollars. How come there is not a protocol in place for when this happens? If I have to stand in line for more than 20 minutes to give your store money, I am just going to leave. read more

We were there for Black Friday! The store was so clean and beautiful! It was very organized! We found exactly what we wanted and more! The cashiers were very friendly and efficient! read more

Good place to shop for gifts and for clothes sweaters, pants and shirts. Cheap prices for nice designs. Staff are very friendly aswell and right now they have 50% off everything. This place is highly recommended by me been coming here for 10yrs good for holiday shopping aswell read more

The hubby and I went here today for some Merry Xmas shopping. I like this store. They have great customer service(especially compared to the other stores like:Nordstorms rack,DSW,and Marshalls). We purchased all of the children under 5 in our family PJ's from here.I like Old Navy's PJ's. I have a few pair for my 7month old and they are great quality. I also found some riding boots for my 8 year-old for only $13 bucks!!! She is going to love them.I'm glad she doesn't review my yelps because then it wouldn't be a surprise on Xmas, but overall this is a fantastic location and check-out was really quick. read more

I like the clothes at old navy. However, there weren't a whole lot to choose from with men's clothing. The customer service was good though.

Nice place to shop for affordable clothes... just head straight to the clearance rack.

I am off from work this week and I decided to take my three youngest kids out for some back to school shopping. They all need jeans so we have found for affordable jeans that everyone is happy with we should head to Old Navy. So after about an hours worth of shopping we leave the store with nine pairs of jeans (all were on sale, a third off) and a hit to Dad's credit card of roughly $180 dollars. The service was friendly and the check out lines moved pretty quickly. We will definitely shop at Old Navy again, especially to catch the sales. read more

Visited this weekend in search of clothing for my boys for our Spring Break trip. he store was clean, staff helpful, and sale good. I got a free pair of flip flops, I found long sleeve uniform shirts for $.97. The cashier was nice enough to pause my transaction so I could scour the rack for more shirts. I work at a school with a large low income population and I could not leave 1 shirt. As I walked back to the register I saw swim trunk for the B&T hubby. The sign said 30% off but when I got them to the register they were half price. I got tank tops for myself for $3. It was a very successful shopping trip. I gave 3 stars because the experience, this trip, is atypical for this location. read more

i just had the worst experience here. First i felt like i was followed by one of the workers. Then "checked on" twice while i was changing. I felt rushed the entire time. I love Old Navy but I will not be going back to this store. read more