Picked up an online order of the cutest Bar III black lace dress. It was on sale and worth every penny, service was fast and semi-friendly. I want to note that the handicap button upon entry does never works (at the entrance by the shoe department on the lower level near Cheesecake Factory) but it did work when exiting. read more

I want to give a huge shout‑out to "Barbara" (in Women's Coats) and "Carmen" (in Online Pick-ups/Returns) at Macy's Orland Square (Store #261). I came in to pick up an online order that included 5 coats I needed to try on, and both ladies went above and beyond to help me. From the moment I arrived, they treated me like royalty and with such genuine warmth and care. Barbara made sure I had the space and support to try everything on comfortably, and Carmen handled the pickup process with such patience and kindness. Their positive energy, teamwork, and willingness to go the extra mile turned what could have been a stressful task into an enjoyable experience. These two truly made my day. Macy's is incredibly fortunate to have associates like Barbara and Carmen -- they are the reason I'll keep coming back! read more

Every time I come here, the ladies are so kind. It's usually the same faces, which says a lot. I've been coming to this location for a few years now, and they are always nice, friendly, and helpful no matter how busy it gets. Great customer service every time. read more

#13/2025 This Macy's in Orland Park is still a decent one for the most part. I came in with only one thing I needed to do I want to look at some dress shoes. I went to the men's section for the dress shoes I was looking at the rockports because I've worn rockports for quite a while and they didn't have my size in stock. I wanted to slip on style loafer for I didn't want to lace up shoe. I wasn't worried about the price. Rockports for about 120 bucks. But the nice sales lady guided me to this company from Denmark which I never heard of they've been around for a while I did a quick Google of them they were pretty quality company they're about $50 a pair of more $170 bucks each Ecco But I did notice the craftsmanship the leather is definitely a lot thicker and a better quality I was quite impressed. She brought out a size that she thought would be good for me after measuring my foot and said even though they didn't have a wide I didn't really need it I just buy it for comfort. But I tried these on and holy cow they were great. So I wore for about 15-20 minutes wandering around the area. The only difference was I had White Sox on I won't have those on with those I'll have on more darker dress socks. But I was very very impressed I hadn't bought a new pair of dress shoes and over 15 years at least. But I decided credit card was paid off for Macy's so I bought two pairs LOL. Compulsive impulse buying no willpower yeah that's me. So I bought a pair of black and brown. Hopefully they're going to last for quite a few years the quality seems really good I was very impressed. I'm going to look into this Ecco company more maybe. read more

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Selection & value is good. The store has pretty much have everything. They can improve their service though. Not enough sales staff to help the customers & you have to walk around especially on clothing department for an open cashier. I like their on line shopping & it's easy return. read more

It's beginning to look like Christmas; so many holiday decorations, trees, ornaments and Santas. Gift boxes and holiday sets. My husband was searching for a new sent and was given a history lesson on the new YSL. Look at the box, it's called myself. M- for male. YSL-in the middle. F- for female on the end. Pretty clever. It was also explained that most designer fragrances will be going unisex. Don't worry, it will smell nice. It goes according to your body chemistry. He picked a nice set and of course received nice samples. read more

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At this Macy location, the store is often chaotic, short-staffed, with impatient customers and long lines at the return/pickup register even before the holiday season. While the Christmas season comes to an end, shopping is not what it used to be for me. Instead of looking for great deals, I find myself bobbing and weaving from the guest that is not respecting my personal space or wearing a face mask. As cyber shopping becomes a wave of the future and the pandemic continues to affect our earth, we as customers must learn to be patient and respectful of others. Instead of being disrespectful to employees, put yourself in their place and understand that they are human with limited abilities and personal issues. read more

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I just left Macy's in Orlando park. I got followed by security who stayed behind me as I was shopping in the jewelry section. I mean he was right behind me even other shoppers noticed it. I was the only black male shopping in that area at the time. I told him to give me some space and he claimed he wasn't security then he finally admitted that he was. The sales lady was like I don't know why he's like that. I was about to leave but the sales lady was extremely nice and said she was going to complain also . read more

I was just at Orland looking for Levi's jeans for my husband. There were two young ladies at the registers in Mens. I asked where could I found the new 287 jeans. The lady on the left pointed and said these are Levi's. Neither one stepped out of the quad to assist. Obviously, neither has customer service qualities. They stood talking about their business not the job they were hired for. They were not young teenagers but lazy and unconcerned. I didn't exit before noticing the manager(Deana) of the situation. I'm trying to find a job and I did apply to Macy's. I'm a retired employee of retail. They never greeted us nor exited the quad to assist in any kind of way. I was quite disappointed and surprised. The perfume side was popping with associates and smiles on aisles. I didn't exit before applying for a position but have had no response. The manager asked me to look again for my application. Smiles, friendly service and product knowledge counts for any business. How can you help me if you don't know or care. read more

My review pertains to Macy's online although I hear the Macy's store in Orland is pathetic. I had ordered pants and shirts for my husband for an event. He tried them on and they were ill fitting. I ordered a second set which were equally ill fitting. I went to return the items and found there is only a 30 day return policy. I'm sure Macy's used to be 6 months. Now I have two outfits and multiple pairs of pants. So sad. Before Macy's, Field's was an excellent store to shop. Since Macy's, it has become a bargain basement of items. So long. Farewell. I'm done with you! read more

Great customer service I had purchased a pair of shoes and they came on sale in less than a month for half the price that I paid. They gave me a adjustment. No problems at all. That's what I call real good customer service not like Popeyes chicken over in Mokena Illinois. read more

Absolute hell on earth. Macys needs to learn how to tend to their store and make it shop-able for customers. An afternoon trip to the Orland Park store revealed a ransacked mens department with clothes piled on racks, clothing discarded in aisles, and misplaced items all over. Absolutely pitiful. We intended to make a significant purchase but were unable to find what we needed in the mess. The lack of customer service didn't help. This store needs corporate intervention immediately. read more

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Macy is fully stocked with every cologne you are looking for. Customer service is great at all the counter this evening. The store is well organized there is not merchandise out of place, everything is easy to find. So much help around Macy's I think I will make this store my store to complete my Christmas shopping. Macy is also handing out gift cards for every $50 you spend. I spent $120 and received a $30 gift card to spend starting December 17th. I will highly recommend Macy's. read more

Macy's - Came to get this amazing smelling perfume. - Department Stores Near Me - Orland Park, Illinois

I worked in the Chicago Loop for many many years at the time Macy's was actually Marshall Field's the flagship store on State Street Avenue and I shop there for many years and came across some great deals even my wedding dress that I bought for 199 straight off the rack that was 21 years mind you but it still is one of the best memories able to go t o the store like Marshall Fields and get a designer wedding dress for less than $200 was the best pre-wedding that they give I received Now we have Macy's and I don't know why it's always hard for me to navigate the store and find something actually appealing and the cost range I have a little bit more success when I purchase online but I always end up empty-handed when I go into the physical store this store on this particular day wasn't obnoxiously crowded but I still didn't find anything or my daughter didn't find anything that she wanted so when double leaving maybe 30 minutes after we arrived read more

Jeez I hate so much Macys. Check it out buying sunglasses at Macys is not good. June of 2021 i was sold Vercase women sunglasses. January 2021 they are Men sunglasses. I post pics of the description. It is bad when you spend money on some sunglasses and then months later they change their description. I just cant wear them anymore. read more

Macy's - Description and price. - Department Stores Near Me - Orland Park, Illinois

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Macy's is my favorite store all over the City, this store is so awesome. They got all the things I need, they have lots of variety, also they have so many styles and unique items. Their staff are so friendly and helpful, all of them are so nice to their customers, they give all of their customers a warm welcome, and they will show you a big smile once you entered their store. I really love their service, you can ask anytime for help, they will quickly go to you and help you. Their store is always nice and clean, they also have decorations around, it is really worth visiting again and again. They also have sale sometimes, good deals, and even discounts for some of their items. I am really satisfied shopping at their store, I will definitely go back again, and also recommend their store to all of my friends. Thumbs up Macy's! Keep up the good work. Thank you for your great service. read more

Macy's - Department Stores Near Me - Orland Park, Illinois

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Definitely 0 stars if I could. This has been the worst experience ever in a store, employees and managers are horrible with their customer service. Since this store just opened since COVID crisis they just have one register open in each floor on weekends having 20+ people in a line. How is this contributing social distancing? After waiting around one hour in line just to pay the cashier lets people cut in front of me from another line when I questioned this the cashier was super disrespectful I directed myself with a manager with the same exact attitude. I guess this store just like to mistreat customers. Please avoid coming here! read more

I was visiting a friend nearby. I stopped in to exchange and return something at the Clarins cosmetic counter. I was lucky enough to have Laurie Nichola assist me. She did an amazing job of listening to my concerns and providing alternatives. I wound up keeping one of the products and exchanging the other. Having previous experience working with Lancôme at another Macy's location, I thanked her for her professionalism and concerned. I had planned on writing a great review on her based on our interaction. A few hours later I realized I had left my wallet at the counter. Laurie waited for me to return before the end of her shift. When I had not returned as I hadn't realized I had left it, she brought my wallet to the HR office. With the money and credit cards all intact. She gave me hope that there are still great, helpful, kind and trustworthy people in this world! read more

Pitiful customer service for pickup...over 1 hour. Never acceptable. Will never ise their customer service again for pickup. read more

Oh Macy's....very disappointing experience today! It's 11:30am and your store is not up to standards for shopping. We were in today looking for jeans...I don't know how anyone could shop through the mess. Lost a customer today! read more

Macy's - Department Stores Near Me - Orland Park, Illinois

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Hot mess of disorder and it is not even the holidays! Good luck finding your size and staff is few and far between. It is easier to order online! If the downtown store was not so organized, I would not have such high expectations for a national retailer. read more

It's been a while since I have purchased an item at Macy's in Orland Park. I needed to buy a couple of Clinique skin care items; my Clinique specialist, a gentleman - was great, helpful and very funny too. I previously bought my items from Carson's which for the most part have closed all stores but will gladly make my future purchases at the Orland Park Macy's store, hopefully from this Clinique salesperson. read more

Not a great Macy's. Granted, my preferred stores are State Street and Oakbrook and Orland Park is far smaller than both, but this place is a mess! The men's department is unshoppable. Too many racks jammed with too much merchandise. The accessories are usually disorganized. The ladies lingerie department is quite matronly. Better to make the trip to another location unless you need something and this is close by. read more

MACY'S! This particular department store is definitely one of the best store's for shopping, a great way to spend your money on to some clothes, perfumes and all. Their items for Woman's like me is all very good and I love how organized they are about every thing, the mall is quite wide and is very sufficient. Very clean looking and the over all place makes me feel very much relaxed and taking a good walk and wandering around the place is very nice. I love the Modern but Fancy look of the place, the set up of evert thing is just perfect. Very easy for me to find some clothes as almost every thing looks nice there! Their services for their customer's are very nice, they are all very well trained and is so professional. They listen well to my question's and answer's it, like whenever I ask a certain theme for a clothing. Their items all has a very good high quality and I love shopping in this place. I also had bought their Perfumes and it's very nice, it's just perfect for me. I very much recommend this place, both for Men and Women. Their service is nice, the place is well organized and very well cleaned, just the visual appeal of ever thing is great! Big thumbs up on this Store! Love the professional work! read more

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Was told by two supervisors Patricia Gladney(Pat) and Samar Aboshareef that the online prices were different than the store and they could not honor a macys.com price. Ridiculous comment as I have been a macy's customer since they came to Chicago and have purchased many items online and picked up in the store. Called their corporate office and filed a complaint. Representative from their executive office apologized for their supervisors incompetence and sent me the product I wanted for free. I hope these incompetent supervisors get retrained in customer service. read more

Macy's - Samar supervisor(on the left) that wouldn't price match macys.com price in the store. - Department Stores Near Me - Orland Park, Illinois

..just left Macys in Orland Park. For the most part they typically are on top of their game providing good customer service until I got "Ellen" as a cashier today. ELLEN was rude, ignorant , unprofessional just to name a few....because she lacked knowledge in her job she was very defensive and her tone was unacceptable. Her excuse: not being famaliar with Macy's policies after being gone for a while. I spoke to her manager Sean regarding her demeanor , hopefully he will address it. read more

This is a review of their "order online, pick up in store" process. Picking up the clothes I ordered online was easy and painless. My order was ready for pick up within 2 hours. My complaint is how they charged me. When paying online I tried to use my credit card on file. It was expired and I never updated it so I had to use another form of payment. I used PayPal (linked to another card) to complete the transaction. I check my bank statement the next day and I see that I have 2 duplicate pending charges on my "expired" credit card and my PayPal charge which cleared. All 3 charges for the same amount. I call customer service and they inform me that this is common practice and the extra charges will fall off when I pick up my item. I reiterate to them-So it's common practice to charge another form of payment and essentially double bill? "Yes, but the other charges will disappear." Very shady business practice especially for a $60 bill. And I am still waiting for the charges to disappear. read more

Went shopping with a family member who never goes to the mall, we were really excited to go shopping and found what we thought were some great deals.. turns out the prices listed started the next day so they had to mail us all our stuff we bought if we wanted the sale price, how ridiculous! We left with no bags which was just a strange trip and wasn't very satisfying bc we rarely see each other and he bought me something so now he will have to send it to me, thanks a lot macys ugh! read more

This store is disgusting! I didn't want to take my shoes off in the dressing room. I was in different departments and they were all dirty. I know they are closing some stores but if they all look like this I can see why. I will not go back to Macy's for anything. I just couldn't believe how dirty and stained the carpet was. It was like someone had a drunken college party five years ago and never cleaned the carpet. I think a crappy motel would be cleaner. ICK! read more

Over priced crap, Customer service is horrible and return policies after Christmas Suck !

I really wanted to buy a watch so I ordered one and had it delivered to this store. It was a Seiko watch. I have very big wrists and needed to order extra links. Unfortunately, neither Macy's nor Seiko wanted to take responsibility and order them for me so I ended up returning the watch for my money back. Hey Macy's, you tell me, what is the advantage of using a brick and mortar store if you have such piss poor customer service? I will never shop there again. It is like an expensive Wallmart. read more

The Orland park location had phenomenal customer service!! I came in for a very specific pair of jeans that were not on the sales floor. The lady at the register looked my item up and the computer said they had three pairs. Liz & Karen with the white hair took the time to find my jeans in the back of the store! Not only did they bring the pair I wanted but they also brought every color wash available!! I bought the jeans I wanted! Thank you Macy's! Give these ladies a raise! read more

MAC cosmetics @ Macy's Orland location is the only place I will go to have my make up done and it has to be done by Heather S. This girl is talented! I could not believe how beautiful she made me look not to mention she has a great attitude.She is passionate about what she does and it shows!!! read more

I will never shop at this location again. It's no wonder brick and mortar stores are closing I'd rather order online than deal rude associates. Between the men's shoe department and the pickup counter rude rude rude. In fact if I can I will order somewhere else online instead of Macy's read more

One of the best department stores for sure. Everyone is so friendly and positive especially the managers. Just an overall great environment. read more

I love this Macy's. Its unfortunate that we can't come to Macy's all the time but the distance of course is a factor. This particular store is really nice, and very well organized. I see it as one of the few stores that stays well maintained and cleaned and the workers here are really on point. You see, I am a natural observer. I mean, I watch not only for sales but of course I watch the employees to see if they take their jobs seriously. For the most part they do, and this is something I most whole heartedly appreciate, due to being a consumer who believes that if you take care of your store, you will bring in a better customer. Yes, I know I could probably go to another Macy's, but here it seems to make sense and the sales are really great. Also the fact that at times I don't have a coupon but the cashiers are more then willing to share on with me. I do like this and although it may seem like cheating, I think that it keeps bringing me back whenever I need a better quality item. The mall here is nice, but for the most part Macy's is what keeps me coming back over and over and I totally appreciate the way they take care in handling the common shopper and making them feel really good. I also love the fact that at the men's perfume counter, if I ask for samples after a purchase, I usually get quite a few and this once again is a good ploy because next time I visit, I usually always buy the sample perfumes and buy them full size. Smart move Macy's touché'. Also I do enjoy that the parking is ample and that I rarely have to park at the end of parking lot due to excessive cars. This is a good thing and I can say that more often times than not, I don't visit spots were its a constant fight to find a safe parking space. So remember, if you are in the area, check them out and of course go through their clearance section as many times they mark down items for almost 70% off the retail price and if its yellow tag believe me you will get an addition 10% to 50% off more on top of the 70 already discounted. I have left there with name brands for less than $50! Now that is a steal in a legal way of course, try them out and just let them know that you appreciate the service, through YELP of in person after all, there is always something good to get from a positive reinforced comment. read more

Macys, both in Orland Park and Oak brook, are going to close I predict, because of crap clothes and even crappier customer service The sooner the better! they could care less if we shop there or not!! Management wake up! Your customers are leaving by droves read more

I don't know what happened to this "used to be" upscale store. For sentimental reasons I love Macy's, it was a big deal going there growing up. Now it's like Walmart. A hot mess. Tables and racks look like a free for all. I work in retail for a while now. Either not enough help or start backstocking bc the tables they look overflowing and messy. Hire people that take pride in there work. It looks messy so it give off a dirty vibe Miss the old Macy's that had standards. Felt proud shopping there then. read more

Macy's in Orland Square is filthy. The carpeting is stained, the dressing rooms smell, the walls need to be repainted, and the bathrooms need to be cleaned everyday. Do you know what a vacuum is? I don't understand why the standards at this store are so low- other Macy's stores aren't in such poor condition. read more

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One of the poorest experiences with customer service at a Macy's. My friend came here to return an item and the lady behind the register was in no mood to answer and questions. She was very rude and responded to our every request with vague mumbling. Disappointing. read more