For a store that positions itself as a high‑end shopping experience, the Aritzia location in the…read moreBurlington Mall is surprisingly careless with some very basic things. The most concerning issue is the condition of the rugs throughout the store. They are torn, frayed, and tangled to the point where they present a clear tripping hazard. It is not a minor detail. It is something anyone can see the moment they walk in. It makes the store look neglected and creates an unsafe environment for shoppers who should not have to watch every step they take. The return policy is another major problem. For a brand that charges premium prices, the policy feels restrictive and outdated. There is no flexibility and no real consideration for the fact that customers are investing a significant amount of money in their products. Other retailers in the same price range have moved forward with more reasonable policies, but this location has not. Aritzia may sell beautiful clothing, but the overall experience at this store does not match the quality of the merchandise. Safety, customer care, and basic upkeep should not be optional. Until those issues are taken seriously, this location falls short of the standard the brand claims to represent.

Very nice, I went at an earlier hour and was immediately helped. Smaller than some other Aritzias…read morebut the overall selection is good! I didn't end up getting anything this time but previous times the value has been good!

I had heard great things about madewell jeans generally, and I simply had to leave a positive…read morereview for this store since the service was so amazing. I went in to try on and purchase some jeans, and the sales folks were instantly helpful with recommending sizes and styles that would work. They brought me multiple sizes and styles to try while I was in the changing room, and gave great feedback on other styles to try based on the ones I liked. My receipt says Viv W (2023 Nov 11 at about 11:30 am, in case a manager or such reads this) and also a woman who seemed to be her manager - shout out to them for the excellent customer service.

I called to speak about a return, I am a pretty upbeat and friendly person. A very rude man…read moreanswered the phone and had terrible customer service and A LOT of unnecessary sass. He made me feel stupid because I asked if I could atleast get a small amount of money back after the 30 day full money back exchange policy. I am not one to leave bad reviews but that man needs to be spoken to because I will definitely not be coming back after lack of customer service. As someone who has been working for many years, it is NOT hard to pick up a phone and smile. I don't care if you have been working many hours, just throw on a smile even if it's fake.

I had the most incredible experience at this store! I had never shopped in a White House black…read moremarket before and was looking for a dress to wear to an awards show. I have never received such great customer service from every single person in the store. The women who helped me were honest, attentive, and genuinely trying to make sure I looked perfect for my occasion. I can't recommend this store enough - it will definitely be the first place I go next time I need a new dress or nice outfit!

Stopped in here to look for a formal dress for an upcoming wedding Thanks to the amazing women…read morethere who went over and above to help me, even finding cute shoes (which I purchased) to try on with dress I found the perfect dress! Many thanks to Ann and Tatiana

Ok. You are bargain shopping. So don't expect upscale experience. Clothing only store. Much to…read moreselect from. Good discounts on some designer shoes ( Kurt Geiger ). Pricing similar to TJ Max. Better selection of merchandise. Quick, friendly check out on THU. Staff work diligently to keep clothes tidy & racked properly. Hate dressing rooms in discount stores, can't speak to that.

Rude Staff. Read the Google reviews. I've been a longtime customer and won't be returning to ANY…read moreNordstrom Rack location. Lost a loyal customer over refusing an $80 return. Bad biz!

The employees at this particular Free People are the nicest, most helpful, attentive, happy people…read moreI have ever encountered at a Free People shop. I live in Norwood and purposely drive right past the Dedham and Natick Free People just to trek all the way up to Burlington to this store. I'm always greeted, asked if I'm looking for anything in particular, then left to shop on my own. But every time I have ever asked for help or an opinion or any kind of assistance, the girls are right there with a smile and an eagerness to help out. They never tire of my questions, even when I've been in the store for an hour. It doesn't matter to them if you're buying a $300 jacket or a $20 sale top. And well, the clothes themselves... just absolutely gorgeous. I walk out feeling happy with my purchases, and looking forward to the next time I visit the awesome staff at the Burlington Free People!

The 'girl' told me who was working an item in the window wasn't for sale.... it was, made her check…read morewith her 'manager' got her manager to bring out and bought it. TERRIBLE

Primark is located in Burlington Mall on upper level next Game Stop and the mall entrance by Bank…read moreof America or Legal Sea Foods is the best entrance. Primark is an international fashion retailer with 450+ stores in Europe and the US. I always appreciate checking out Sanrio and Disney clothes for adults, accessories, and gifts. The prices are very affordable and the products are of great quality. Primark has everyday essentials for women, men, and kids, as well as beauty, homeware and accessories. Store is very organized, clean, and spacious. I used the fitting room as well and it was clean and did not have any discarded items. When I checked out, staff were friendly.

Just popped in, family member mentioned linen clothes for a cruise and primark got some cheap…read morestuff, not as cheap as when they first opened but everything has gone up right? You can definitely shop on a budget still and have a little bit of everything per the season we are in. My experience with the shirts and hoodies are they DO shrink, regardless of the type of cycle i set it to. YMMV. The pants, so many of them are Button style crotch, instead of zippers so that's a no go for me. HVAC works well in there it was cool, you can hear the system blaring.

This is a very good Nordstrom location. I went in looking to…read morelook around at the women's clothing and also to give the beauty and fragrance counters a spin. The beauty counters were attractively set up and there was plenty of help on the sales floor. I went over to the Lancome counter since I was getting low on some of the products that I usually buy from that company. The saleslady was very helpful and got me the cleanser and eye cream that I was looking to buy. I am happy with the service that I received and look forward to frequenting this Nordstrom store again.

I had a disappointing--and frankly astonishing--experience at Nordstrom Burlington. The good part:…read more a saleswoman named Eva K helped me put together a perfect outfit for my son's wedding--a beautiful silk and linen sports jacket (over $1300, but half-off); slacks, also on sale, requiring to be hemmed; a fine shirt; and even socks. The bad part: The sports jacket had to be ordered in my size. It arrived yesterday, not in a box, but stuffed directly into a small plastic envelope.a I took everything back to the store and opened the package there. The jacket was not my size, although a paper tag had been attached to the sleeve contradicting the interior label. It also looked like someone had stepped on it. I learned that the jacket is not (or no longer) in stock in my size. I returned everything, down to the socks. Good part: The return was handled graciously, down to the alterations fee. Bad part: I've wasted almost four hours (I live half-an-hour from the store); I have to start over again; and who knows if I can find anything as nice again? I frankly can't get over order fulfillment deliberately mislabeling clothing that they knew wouldn't fit, and abusing a beautiful garment to save perhaps two dollars on shipping and packaging. Thank you to the staff who helped me, but regretfully I won't be back.

This is one of my favorite stores! I have a really hard time just going in here to browse. Anthro…read morecarries items that have a vintage look to them. I heart them! I know they are expensive but I tend to overlook that sometimes to get something I really like! Recently, I have not been going in here for the clothes but for the kitchen items and hardware. I changed out the boring hardware in one of our bathrooms for something fun and unique. They have a ton of different switch plates, knobs, and door stops. Definitely worth a look if you are updating a room in your house and want to make sure you cover all the little details!

Definitely one of the larger Anthropologies I've been to in a long time. Lots of quality items and…read morea large variety to browse through which is a huge plus. We went for Black Friday and there wasn't really a sale (only on specific items) but other than that it was fun to browse around! Shoutout to the drink ware + kitchen section. Such cute Christmas plates and mugs and winter scenes of London, Chicago, etc.

I like Land's End, but do all of my shopping online and only venture into the stores to make a…read morereturn (and then do some looking around). I think Burlington is the only physical store in New England, and I would like to offer a suggestion for returns: please allow them at the register when the return desk is backed up. Maybe more than "please", perhaps "for the sake of everyone's sanity, please do returns at the register". Here is the scene: arrived at 10:10 yesterday morning, the store had been open for 10 minutes. I was returning two things, both had the tags on it and I had the receipt so nothing complicated. I got into line, and noticed the woman in front of me had TWO HUGE BOXES next to her; of course I thought "OMG, is she actually returning all of that?". I felt as though I was in the express line at the grocery store and then someone in front has 126 items and no clue as to how to self-scan. Meanwhile, no one was waiting at the regular register, and I almost called the store just to ask if we could be helped at the store? Note that I wanted to call because I feared getting out of line which was really growing at this point. Both boxes were stuffed and contained more matching pajamas and slippers than an entire neighborhood would need. Obviously no one in her family wanted to match, these were all in their original packages so maybe her UPS driver is just really cute and she wanted to have him/her show up at the door more often? Who knows, but her return took 18 minutes (yes, I timed it); when she finally left, I was done in less than 2 minutes. I really felt badly for the nice guy working (Quentin), I can only imagine he wondered if his whole day would be like this? There were at least 10 people behind me - none with boxes of any size - so returns at the register would have been great. After that, I was so aggravated that I just wanted to get out of the store and not bother with shopping while I was there!

Recently ordered water shoes and a couple of shirts from Lands' End for an upcoming vacation…read more After several days passed and I called to check the status of my order. I was told that their commitment window, as far as shipping goes still had 10 days to go. I told the representative that was unacceptable and tried to cancel the order. I was told that cancellation was impossible since more than 30 minutes had passed since I had placed the order. Instead, I would have to return the items once they arrived and I would need to bear the cost. I did more investigation on the website and learned that I could return the items to a Lands' End store, luckily I am near what is purportedly the only store in New England. This was the one and only time that I will do business with Lands' End. I replaced the items in time for my vacation via Amazon. I am now looking forward to a relaxing week in Aruba. I hope the items do not arrive while we are away or I will be in for another battle.