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Nordstrom Burlington

3.1 (104 reviews)
Open 10:00 am - 9:00 pm
Updated 1 month ago

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Nordstrom Burlington Reviews in Other Languages

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Review Highlights - Nordstrom Burlington

Ciera (my spelling of her name may be off) in the lingerie department knows her stuff.

Mentioned in 2 reviews

Read more highlights

Aritzia - Part 2 - Really, are you looking for a trip and fall lawsuit??

Aritzia

3.0(6 reviews)
0.1 mi

For a store that positions itself as a high‑end shopping experience, the Aritzia location in the…read moreBurlington Mall is surprisingly careless with some very basic things. The most concerning issue is the condition of the rugs throughout the store. They are torn, frayed, and tangled to the point where they present a clear tripping hazard. It is not a minor detail. It is something anyone can see the moment they walk in. It makes the store look neglected and creates an unsafe environment for shoppers who should not have to watch every step they take. The return policy is another major problem. For a brand that charges premium prices, the policy feels restrictive and outdated. There is no flexibility and no real consideration for the fact that customers are investing a significant amount of money in their products. Other retailers in the same price range have moved forward with more reasonable policies, but this location has not. Aritzia may sell beautiful clothing, but the overall experience at this store does not match the quality of the merchandise. Safety, customer care, and basic upkeep should not be optional. Until those issues are taken seriously, this location falls short of the standard the brand claims to represent.

The staff in the Burlington store were miserable, the little lady in the men's sports coat that…read moreclaimed to be a manager had no business working with the public or fashion sense. I'm assuming she will be reading this because she is the highest ranking in the store so she claim. ( you know who you are) She was rude, impatient, and condescending. I have a feeling why she is angry though. My best guess is that she is angry with her haircut. The staff we're not at all helpful, and we're making up return policy rules that were not posted on the website. I have reported this to the Better Business Bureau

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Aritzia - Really, are you looking for a trip and fall lawsuit??

Really, are you looking for a trip and fall lawsuit??

Aritzia - Get your SH-t together people.  I am telling you a lawsuit is close when someone wipes out on this floor and cracks their head open.

Get your SH-t together people. I am telling you a lawsuit is close when someone wipes out on this floor and cracks their head open.

Aritzia - Love this super puff jacket!

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Love this super puff jacket!

Lands' End

Lands' End

1.6(10 reviews)
0.1 mi

I like Land's End, but do all of my shopping online and only venture into the stores to make a…read morereturn (and then do some looking around). I think Burlington is the only physical store in New England, and I would like to offer a suggestion for returns: please allow them at the register when the return desk is backed up. Maybe more than "please", perhaps "for the sake of everyone's sanity, please do returns at the register". Here is the scene: arrived at 10:10 yesterday morning, the store had been open for 10 minutes. I was returning two things, both had the tags on it and I had the receipt so nothing complicated. I got into line, and noticed the woman in front of me had TWO HUGE BOXES next to her; of course I thought "OMG, is she actually returning all of that?". I felt as though I was in the express line at the grocery store and then someone in front has 126 items and no clue as to how to self-scan. Meanwhile, no one was waiting at the regular register, and I almost called the store just to ask if we could be helped at the store? Note that I wanted to call because I feared getting out of line which was really growing at this point. Both boxes were stuffed and contained more matching pajamas and slippers than an entire neighborhood would need. Obviously no one in her family wanted to match, these were all in their original packages so maybe her UPS driver is just really cute and she wanted to have him/her show up at the door more often? Who knows, but her return took 18 minutes (yes, I timed it); when she finally left, I was done in less than 2 minutes. I really felt badly for the nice guy working (Quentin), I can only imagine he wondered if his whole day would be like this? There were at least 10 people behind me - none with boxes of any size - so returns at the register would have been great. After that, I was so aggravated that I just wanted to get out of the store and not bother with shopping while I was there!

Lands End is a scam. Don't expect your order to be delivered timely. Here is what these idiots say:…read more"We're currently experiencing extended processing times due to recent updates in our distribution center. Orders are taking an additional time to process before shipping." Customer Service is useless and based in India somewhere. Stay away from these crooks.

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Lands' End
Lands' End
Lands' End

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Nordstrom Burlington - deptstores - Updated May 2026

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