Definitely one of the larger Anthropologies I've been to in a long time. Lots of quality items and a large variety to browse through which is a huge plus. We went for Black Friday and there wasn't really a sale (only on specific items) but other than that it was fun to browse around! Shoutout to the drink ware + kitchen section. Such cute Christmas plates and mugs and winter scenes of London, Chicago, etc. read more

Absolutely horrendous! I purchased a Salt & Stone Saffron & Cedar hand cream. Not anticipating it to smell like rancid beer, I kindly asked if I would be able to simply exchange it for a diff scent. I even had the sales girl smell it and she said it's bad. So instead of letting me get a diff one that's not bad, I was told bc I don't have my receipt (I paid cash) that there was nothing they could do! So I left the rancid hand cream there and walked out! Do better Anthropology and you just lost a customer for life now! Good job!!!! Insane read more

i don't rly care for this store. i feel like it's trying too hard to be trendy/hipster when it's not genuine. everything is waAaaaay too overpriced for what you're getting imo. read more

This review is not about the Burlington, MA in particular- it's about overall customer service at Anthropologie. When you call customer service, you are treated like they are doing you a favor even speaking with you. I have had reps actually SIGH- like I was disturbing their finger nail polish application. Their attitude is horrid. For example-I received an item WITH A GIGANTIC HOLE in it. WHY would they even send it to me!? Did they think I wouldn't notice it!?! I was assured they would send me a replacement within 48 hours-well it is well past 48 hours and it hasn't even been shipped yet- AND THEY DON'T CARE. I got a lame 'O....sorry.....there is nothing I can do. So you will just have to wait..." SERIOUSLY??? They send me a ripped up top and they brush it off!? I got the impression they get these calls ALL THE TIME. PATHETIC SERVICE. In-store at the Burlington Mall is better- but far from stellar. I have friends who refuse to even shop here anymore- who can blame them?! read more

I tried to return something here today that I had purchased on Newbury Street yesterday because I wanted it in another color. The good: The girl at the register who rung me up was nice enough to write down numbers for other stores that might still be stocking the color I wanted. The bad: Unfortunately, when she went to do the return, she accidentally sold me the top again. So, not only did I leave without the top, but I had actually purchased it twice! Luckily I got a text notification from my bank asking me if i wanted to transfer from savings to checking because it had dropped below my set level, or I never would have noticed. Why would I assume that I had been re-sold something I was trying to return? This was a pretty simple request--a return of one item, nothing complicated. One of the managers (or supervisors or something) was kind enough to remedy it when I returned to the store a few minutes later, though she really didn't apologize at all for the original associate's error which was a little weak. I know it's the holidays and the malls are busy and stuff, but because of this careless mistake, I almost lost $70 on something I had returned to the store for Anthropologie to resell. read more

I would have given this store 5 stars if it weren't for two problems. The first being the prices, which in my opinion are way too high for the quality of the clothing and the second being the colors they offer. I love some of the pieces in the more toned down shades, but every once in a while I want something totally bright and outrageous! Some of their dresses just look so sad...as if they were dumped by their boyfriend and felt like staying home and eating ice cream out of the carton...ANYWAYS... I love the home decor section without any complaints and the accessories are cute as well. The hand made French soaps smell amazing, including the sea one and almond. They also offer an adorable selection of pajamas and underwear! I If you like patterns and colors derived from nature, this place will suit your taste. They are also somewhat comparable to Free People, which I tend to gravitate towards as well. read more

This is one of my favorite stores! I have a really hard time just going in here to browse. Anthro carries items that have a vintage look to them. I heart them! I know they are expensive but I tend to overlook that sometimes to get something I really like! Recently, I have not been going in here for the clothes but for the kitchen items and hardware. I changed out the boring hardware in one of our bathrooms for something fun and unique. They have a ton of different switch plates, knobs, and door stops. Definitely worth a look if you are updating a room in your house and want to make sure you cover all the little details! read more

Anthropology is an expensive store. given that; they have a definite style that they go by. It is one of those stores that you either like or you don't like. I would say that I really like their stuff, their clothes and housewares. But, it is def too expensive for my taste. I suggest that if you really like something go on their web site(anthropology.com) and wait for it to go on sale. I have purchased stuff from the site in the past and I loved that it is all very much a different style. I give it 4 stars b/c I love it . Minus one for the fact I cannot afford anything there. Boyleston location is best. Atrium is large too! read more

Want to know what to get me for Christmas? Anything in this store! Too expensive for me....but I love all the kitchen goodies! Good thing it's so far away from home...I'd go broke! read more

Love this Anthro! Huge selection, clean, the best!

Nightmare experience at Anthropologie Burlington! Their customer service is awful! Yesterday (Fri, 4/18/14) I waited in line to purchase a dress for about 15 minutes. There was a long line of customers waiting but only two associates cashing people out, one of which was having some type of problem. Finally, a third cash was opened -- the one with the problem remained unresolved -- and after some time my daughter and I were called over. We were buying one dress. Unfortunately, no offer was made to discount our purchase as a goodwill measure for the long wait we had experienced. Then it got worse. We paid for our purchase but when it came time to get our receipt, we couldn't. The system to email the receipt was down and the printer at our station was not working properly. The associate tried to fix the printer by adding a roll of paper, among other things. Nothing worked. After about another 15 minutes we were moved to another check out station, where the associate was going to be able to look up our purchase then proceed to provide us with a receipt. Still no goodwill offers or gestures. About 10 more minutes go by, at which point we asked if we could just return our purchase because this situation had reached the point of being totally unacceptable. Thankfully, about 5 minutes later, our purchase was accepted for return and this almost-one-hour nightmare ordeal finally ended. We won't be back. Don't shop there, their customer service is horrible! read more

I'm kiiiind of obsessed with this place. Particularly this location. It doesn't seem to get as mobbed as the Boston/Cambridge locations, so you're more likely to find desirable items left in the clearance room (should I tell you that?). Actually, in this room, I once found a $130 sweater that I coveted for months, marked down to a mere $29! Things like that pretty much make my whole life. So I will go out of my way to go here. And in January. When it's my birthday. And they send me a card for 15% off. read more

Great store-but the clothes are SO OVERPRICED & the quality isn't that great. Bottom line- NOT WORTH THE PRICES!!!! I just bought a bathrobe there for around $100- it felt really warm & comfy-so I thought what the heel, the last time I bought a bathrobe was about 10 years ago so I felt validated. First of all the pockets were sewn together-?! I've seen this before on suits but on a bathrobe?! I very carefully tried to cut the stitching as to not ruin the bathrobe, but ended up cutting part of the fabric- it was literally impossible to avoid cutting the actual pocket. So now I have to sew together this brand new $100 bathrobe. I contacted customer service and they basically said 'tough shit.' I won't be shopping at Anthrop any more-save your money, these styles can be found for way cheaper prices elsewhere!! read more

I'm a big fan of Anthropologie in general. This location is decent, though the selection isn't as expansive as other Anthro stores I've been to. When shopping here I've had good experiences, customer service has been fine. read more

I love Anthropologie's faux French-country style. They rock the whimsical hippie free spirit that I get inspired when I walk into the store. They have fun books and candles, which are great as gifts. I adore their patterned duvet covers. Very pretty and girly. I absolutely love their hardwares for the house. If you have a plain IKEA wardrobe, you can spice it up with colorful nifty handles. Perhaps I could even punch up my kitchen drawers..... read more

Cool place... Clothing and aesthetic are hippie couture. I feel like I'm in the 60s again or some country home

This is my first review ever! I just don't know what else to do! I've had a 2 week nightmare with this company. The store was fine, the employees aloof but helpful. Then I ordered a top from them that was not in stock at the store. Again, helpful offering to waive shipping. Great! Easy enough...... Then the email came saying the order was cancelled because the item was out of stock. I immediately went on line and found the item in stock so I replied to the email asking the top be sent because it is still available. Another reply with apologies but it is out of stock. Again, I look on line and it's still in stock and available to order. Another email another reply-we're sorry there is a problem please call. I call and I'm told that the representative is unable to tell me what the problem is but a customer service representative will contact me in 24 hours. I wait. No contact so 2 days later I email yet again asking why they are making it so difficult to give them my money. Snarky I admit but I'm getting beyond frustrated. The reply is yet again a lengthy explanation of how the hold on my card is something I need to contact my bank about. What!?! I never asked about my card. I try again. The reply is they do not have a valid phone number so the order was cancelled. I send a copy of the receipt with the phone number right on it!! I've lost count of how many emails I've sent and how many explanations of nothing I've received. I've wasted so much of my time but I can't give up!! The item is currently available and all of their explanations haven't held water yet. I've yet to get a reply to the copy of my receipt dated 2/27....... read more