1. Holy Grail Vintage

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Lowell, MA

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Holy Grail Vintage

5.0 (1 review)
Open • 12:00 pm - 7:00 PM

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10 months ago

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Kohl's

Kohl's

2.5(29 reviews)
2.6 mi
•$$

A Kohls shopper for many years, yesterday was my 1st time at this location. I noticed that the…read moreparking lot was nearly full and far from easy to maneuver ...but after a few tries I found a spot. Entering the store this one seemed somewhat different. The locations I've been used to shopping in as soon as you enter you can't but notice how clean they are... It certainly didn't feel that way at this one. It didn't help that I was carrying a return in a cubersom box and stopped by who I will name a pitbull just inside the door. Talk about nasty and rude! She all but accused me of stealing....I was carrying the box INTO the store .. how could I or would I possibly be stealing anything! Outrageous! Before it got even weirder I asked where to go for the return. Now at this point she acted like she wasn't going to answer me.... So, being that I'm not one to just go away & this pitbull had to be younger than one of my daughters ... I asked again. She begrudgingly answered & I went off on my merry way to find the return area. It the back of the store of course. And there was a long line.. the area is marked but people were not 6 ft apart. . I couldn't help but notice that the front end had a lot less people waiting... other locations I've been they WANT to assist a customer and will process a return at the front end...that wasn't about to happen at this one. When I took my place in line it was very upsetting to have to stand for as long as I did with ZERO social distancing. If I didn't need to take this item back, no way would I have stayed there. Where is the management to make sure this is being done? When it was finally my turn I walked to the counter & put the box down. The associate walked off not even bothering to say she would be right back etc.... Nothing! I saw that she left me there to process the person behind me with an amazon return... What? I understand that they take them. But shouldn't a Kohls customer ( this is AT Kohls) - who's waited in line for I can't even tell you how long with ZERO social distancing be processed 1st? It was my turn! Oh, I grew madder and madder waiting. I couldn't wait to get that receipt and just run like hell out of the store.... But then again, guess who was back at the entrance and would probably order a shake down , ha-ha I will NOT go back to this location again. They are NOT following the state mandates. I pray that after being subject to this that I have not been exposed to the virus due to clearly ZERO social distancing. Again, where was management to implement it? The associates I encountered were rude and nasty. Its OUTRAGEOUS!

I had an extremely distressing experience at this location while attempting to return an Amazon…read morepackage. What should have been a simple and quick process turned into one of the most unprofessional and hostile encounters I've ever had at a store. When I politely asked if anyone else could assist with the line (since the cashier was taking an unusually long time with one customer), the employee at the front desk, Alex, responded with rudeness, gave me a dirty look, and then joined the customer at his desk in laughing at me after that customer made a disrespectful remark. When it was finally my turn, instead of professionalism, I was met with hostility. Alex raised his voice at me, pushed my return box so that it nearly fell on me, and told me he would not accept my return. He continued to argue and speak negatively toward me, escalating the situation instead of resolving it. I asked for security to be called and made it clear that I was prepared to call 911 due to how aggressive and unprofessional this employee was being. At this point, the line behind me had grown long, and many other customers were visibly frustrated. Thankfully, the supervisor Renee stepped in. She was calm, professional, and processed my return quickly. However, Alex continued to be disruptive even while she was handling the matter, ignoring her request to step away. This kind of treatment--mocking a customer, refusing service, and acting in a physically and verbally aggressive manner--is completely unacceptable. While I am grateful to Renee for her professionalism, no customer should ever be treated this way. Amazon and Kohl's management need to be aware of how damaging this behavior is to their reputation. Customers deserve respect, fairness, and safety when visiting this store.

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Kohl's
Kohl's
Kohl's - Short staffed on weekends = the line taking up the walkway all around the bend. People struggling to pass through the line

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Short staffed on weekends = the line taking up the walkway all around the bend. People struggling to pass through the line

Holy Grail Vintage - vintage - Updated October 2026

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