I actually visit this place frequently for oil changes and until yesterday I would have given them…read morea higher rating... However, I bought a Groupon and I really feel like I got the shaft when I visited them yesterday. My Groupon was $50 for 3 oil changes (plus each time you have to pay 12$+ for taxes, filter, enviro fee, and whatever else...) As I visit this place for all my vehicle maintenance, I am pretty familiar with their routine, and I can virtually guarantee that it was different for my Groupon service. I was actually left wondering if they even changed my oil? I was in and out of the place in 6 minutes. None of the usual 'noises' when they are added the new oil were heard either. The other problem I experienced was that apparently Groupon set up their system wrong so once Castrol scanned the coupon it marked the ENTIRE thing as redeemed. So now, I have to take back my receipt from my first service each time. Such a pain in the butt. I am not too sure why they couldn't just make a note of it in their computer system? Anyways, I am not sure if I will be back after my Groupons are all used. On the bright side, they never try and sell you things that you don't need...

I bought a Groupon for an oil change for this location. It did state on there that there is an…read moreadditional charge for an oil filter. As the car had a total oil and filter change before going directly into storage, I just need the oil changed, so it was perfect for my needs. DO NOT deal with the guy with the flashy gold neck chain and long hair. He greets you with an oily grin, no pun intended, then proceeds to see how much he can rip you off. Then when you refused to be ripped off, he gets rude and tells you to leave. I gave him the Groupon, and he told me he didn't care whether the oil filter is needed or not, I had to pay an additional $18 for it. The price for that oil filter is already highway robbery. Then when I told him that I won't be paying for something that I don't need, he told me to leave. So I did! Groupon was great in giving a refund, but don't deal with this location. It's not the first time that they tried to rip me off. The last time I was there (quite a few years ago) for an oil change, I was told that my brake fluid was moldy, and that I needed a total engine flush because my engine was on the verge of breaking down. I just ignored the scammer, oops, I meant, "technician". By the way, the engine is still running fine as of today. Ironically, the scammer, I meant "technician" then also had a flashy gold chain around his neck.

1st time here. John was great. Attention to detail. Explained and showed me everything on the…read morecomputer and underneath the car on the hoist. also provided a workaround cheaper alternative to my exhaust problem. Very impressed. Will be coming back here again!!

Had a very good experience with John. I brought In a set of brake drums from my 1951 M3 Mercury…read morePickup to have turned. They were rough to look at I thought they were beyond repair. Not very many places would be capable of doing the work, He did a excellent job for me. This has saved me a lot of time searching for a new set of Brake drums if not possible.

I was driving my daughter to a medical appointment when the low tire light came on. Naturally I…read morepanicked, not only because I wasn't sure how to change a tire on the highway but also because this would put us late for the hospital appointment and these days, once you're late, it's hard to get a replacement appointment. I called my husband who uses Kal Tire commercially. I pulled in and they immediately ascertained the situation, and diagnosed I had four low tires, filled them and gave me recommendations going forward. They also looked to see if it was anything like a nail but it appeared to be just a case of me not knowing. And now I do and I know why my husband sent me there because they were awesome!!

Highly recommend this location. Have had a few issues over the past couple years with flat tires,…read morepurchasing tires and just inquiries. Their customer service has always been genuine and helpful. Have been helped by owen a couple times and appreciate his quick and personable Help.

Adam and Mike took great care of me today. I was in and out in just a couple of hours (without an…read moreappointment) and am extremely happy with the results of their work. They were friendly, professional and definitely went above and beyond to offer excellent service. I highly recommend this location.

Gross. Would not recommend. Outright lied to me when I was younger and more naive…read more Brought in my car years ago for new exhaust parts. They quoted me a few hundred dollars. Brought my car in at appointment time but they sent me away. "Too busy" right now they said. Came back at new appointment time. This time someone had called in sick and they couldn't fix it. Third time there and the employee working only replaced one of the two required exhaust pipes BUT didn't say anything!!!! The other pipe he just stuffed with muffler putty (?!) He dead eyed told me both parts were installed and charged me for both!!!! Liaaaaaars. I went out to the parking lot, looked under the car, which still sounded like it was leaking exhaust and literally saw muffler putty spurting out. Went back in and called them out on it. Wtf?!?!!? Stone faced lie. The owner then got involved and blah blah blah. Fast talking slick eddy. Ended up fixing it as originally said but charged me double than the quoted price. I was a teenager at the time and didn't push back too hard. You tell me if that's how honest, good business is done? I never went back, told everyone I know my experience and everyone else relayed similar horror stories. They've had a bad rep for decades and the only way their Yelp rating is as high as it is, is insiders pumping up the number. Scammers. 100% Would strongly not recommend.

Very un professional and violent people stay away from them.they damaged my car and will be…read morecharged for vandalism.

Terrible experience -- completely unprofessional and disorganized…read more I had a confirmed tire appointment for 11am, but when I arrived, no one had any idea why I was there. I explained multiple times that I had an appointment, yet they told me they didn't even have the tires in stock. How does that even happen when you schedule people in advance? The whole place seemed confused and unprepared -- zero communication and zero accountability. I wasted my time coming in for absolutely nothing. To make things worse, when I left an honest review about what happened, they actually yelled at me instead of owning up to their mistake. This business clearly doesn't value their customers or their reputation. I'd strongly recommend going somewhere else where professionalism and basic respect still exist

I have gone here a few times for engine-oil changes ONLY. I have never had a problem. I know…read morecars and I know that ALL automotive service businesses DO try to up-sell their services. So, when I arrive and the service writer stands by my window with his clip-board, I say "CHANGE THE OIL AND FILTER ONLY, PLEASE. PLEASE, DO NOT CHECK ANY OTHER FLUIDS OR FILTERS. ONLY DO THE OIL AND FILTER CHANGE! AND BE CAREFUL WITH THE DRAIN PLUG: DON'T STRIP IT!" This means; don't check my transmission oil; don't check my P/S or brake fluid level, don't check the differential oil, don't check my air-filter, or a n y t h i n g else, please! He now understands to do one thing only, the engine oil and filter change. Obviously, the service writer is tipped off that I have some mechanical knowledge and that I DO NOT want any other service done to my car. Do this and (if you are a mechanical neophyte) get a second opinion on anything else. You should not have any more problems. BTW... car dealerships are exactly the same. I can tell you some doozies... :-)

We recently had a metal piece in our tire and stopped by Mr Lube to have it fixed. Gurshant was…read morewonderful and patient enough to help us and explain to us what was going on. He took his time to fix the issue while we waited. Great customer service and we will definitely be back in the future

GREAT car wash special for 'summer' is still running. Basic costs $5, INCLUDES tax. Many more…read moreoptions. Good job is done. Not usually too busy, likely as off major thoroughfare BUT just blocks south of Lougheed near Coquitlam Center. Save some cash and support this place. Best price anywhere.

Glued an advertisement for their location to my license plate. Pulled paint off my custom plate…read moreremoving it. Talked to the manager he said he'd tell the owner. I told him it was bad advertising and now I'll never go there for their services! Denied it was them and NO apology. I mean really, who else would do it??

Mike did a pre-purchase vehicle inspection for me. He squeezed me into his very busy schedule and…read morewas thorough and honest.

Excellent mechanic - great service, very fair I was…read morerecommended Mick from a friend who had been going to him for a year and always had great experiences. After I dropped off my van for servicing I knew it was in good hands and felt confident he wasn't going to rip me off. Very happy to spread the word, good mechanics are hard to find.

I had a "check engine" light come on, and the temperature gauge spiked to maximum for about 1-2…read moreseconds. When I phoned to make an appointment I knew I had the right place to go to. Lady answering very pleasant and professional - excellent phone manner! When I arrived for my appointment it turned out there was a delay with a previous vehicle. They were apologetic but not a problem for me. The mechanics did an excellent job and took the time to explain what they believed the problem was and the steps to fix the issue.

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Too expensive !!!!! They charge more than dealership to rebuild transmission. for $5,200!!!!! and…read morewhen I got home found out that transmission fluid plug is missing !!!!

i had my transmission rebuilt. within 24 hours it blew up again yes 24 hours. rude mechanics …read more piss poor barely operational loaner cars. would never reccomend this place .