Kal Tire rocks. They do more than tires and are professional and honest. Stay away from Mr. Lube…read more They are the biggest crooks and liars in the business

This company tried to take advantage of my grandfather. He went in to get new tires installed on…read morehis car. They put his car on the lift, and gave him a bill for other "issues" needed to be fixed on his car. Tried to make him pay big dollars for things when he only wanted his wheels changed. He went to another mechanic and asked to do a check on his car, told my grandpa that it was "bs" what Kal tire tried to do. DO NOT GET SERVICE FROM KAL TIRE!! There are way better and more reliable car services out there

I just gotten my car from Midas Langley and they replace the rotors and brake front pads. The…read moreattendant was very pleasant and the service looks good. When I arrived at home I noticed the drive and passenger seats are dirty with oil and automobile grease. The mechanic should protect my seat before they move my to inside the store.

They lack- professionalism, skill, integrity, transparency…read more I was a repeat customer until recently . They took a valuable part off my truck and sold it for the core refund of $250. I brought the new part so there was no deposit owed. I was going to refurbish my original supercharger and now I am unable. This company has had over 40 complaints by the BBB in 3 years- now if that doesn't tell you something I dont know what will. Also, just Google midas langley complaints- there are sooooo many to choose from . Find yourself a shop that has a bit of integrity I would also like it noted that never have they ever managed to fix my vehicles quickly or efficiently. In fact -they told me they had fixed my car so I went onna road trip - broke down the whole way. While pulled over kn the side of the road a random man came to see what was up . He popped the hood and in 5 seconds fixed what midas told me they already had! He didnt even need tools it was such an easy fix! Imagine taking over a month to not even properly repair a mass air filter

Do Most Auto Repairs replaced brakes, changed the tires, changed the oil, gave the car a general…read morelook over and did a fine job. Lily, who runs the office, is super friendly and explained everything fully, and listened well to my concerns. Am really happy with the quality and friendliness of this garage.

I am incredibly disappointed with the lack of professionalism with this shop. I spent over $3000 to…read morecomplete work needed to be done according to their inspector. Upon returning the car to the shop, the shop now required additional work to be done that was not mentioned the first time. Their lackluster response to my complaint is not satisfactory. They have not even offered to rectify the situation by returning my money. A complete scam! Currently have the Area Inspector investigating them and if this goes nowhere will be taking them to small claims court to return my money.

Overall, I have had very positive experiences at most Kaltire stores. I especially like the car…read moreservice technicians and managers at this specific location because they are like Apple geniuses of KalTire. I appreciate their good customer service oriented attitudes and expert knowledge on tires. Also, I appreciate their honest suggestions and professionalism. Jaime, the senior assistant manager is very knowledgeable and he was very helpful both in person and over the phone. Mike, the technician, was nice and thorough re: checking my tires and brake parts. Bobby is conscientious in keeping me updated with car service info. Free coffee, tea and WiFi available in the waiting area. They seem well stocked in tires inventory and it's helpful that Kaltire labels their display tires with their own independent tire testing results, making it easy for a novice like me to shop for tires. Value - Tho I haven't done price comparison on their tire services with other places, they offer good value for me by having so many locations where you can trace your car service details and tire replacement info in their computer system at any KalTire store. Thus, I would return for convenience in tracking tire replacement and service history details.

I've been going to Kaltire for a while now however at a different location as I moved to Burnaby…read more Was hoping for the same kind of service but this new location wasn't up to par with the other location. I came to switch tires and do alignment service to make sure everything is good when I leave. It took them almost 4 hours because they were overbooked and there was a long queue for the alignment machine. They changed the tires in an hour or so but 3 hrs for the alignment machine is ridiculous. They have the shop music blasting so loud that I could hear it as I arrived for my appointment. They also park a vehicle right at the Boundary Road entrance so it's partially blocking it. Not sure why they park a vehicle there, maybe to control the speed of people coming in. I saw one person needing to back up a little back onto Boundary Road, just to adjust to squeeze through. Not safe since Boundary is a busy road. Best to enter/exit from the Kitchener entrance. When my vehicle was ready, they didn't go over the invoice or alignment sheet. They just handed the invoice and told me the cost. I will go back to the previous location i used to go to, even if it's further away.

Have a look at the BBB site regarding Kal Tire. You'll race for the exit…read more The service is negligent, the diagnostics are inconsistent, and the attitude when problems are pointed out is evasive. Go elsewhere.

Disappointing visit. Went into the Arbutus st. location, went into the office, looking to buy a set…read moreof Michelin uhp summers and a set of dedicated snow tires." I assume it was the manager I spoke to "Those are all we have. You'll need to go online.". Then proceeded to make a phone call. TOTALLY DISINTERESTED! Got home and looked at their website, and prices seemed reasonable. Kal Tire wasn't interested in a sale of about $3,000. I just bought a new vehicle and hate the OEM tires. have a new set of rims for winters and wanted to get this done. So..... Costco next visit.

Went in on September 16/2026 got my tires changed over to winter ones and always put them in…read morestorage. Had Shamraj be my contact person today. Was very helpful and while changing my tires over found an issue before doing anything came over and we talked about it. Awesome work and great service he is an asset to Kal tire please recognize him for doing right thing. Making sure I understood and also giving me an approximate quote. Thanks Sorry for the delay have a great weekend. sincerely Rosemary F

Terrible customer service. I had to wait 2 to 3 weeks for tires to arrive just prior for a long…read moreroad trip. Kal Tire assured me they would arrive on time. Two hours before my appointment I receive a call that the tires didn't come and won't be coming. The truck arrived and no tires. Head office couldn't have cared less. Not the store manager's fault and he was the only one that tried to fix it.

I had a puncture in one of my tires from a nail. I booked an appointment for the following morning…read moreto have the tire repaired. I attended this Kal Tire location at my scheduled time. They quickly repaired the tire and then replaced the spare...the latter which is not an easy task. Then they double checked the tightening of the bolt and checked all the tire pressure. Great job by Kal Tire...very professional and efficient. And as I purchased my tires from Kal Tire, this service was included. It was a positive tire experience.

I took my car into Kal Tire on Main St on Monday morning. While I had a nice cup of coffee, they…read morechecked my tire pressure and made sure no tires had leaks. I was getting a maintenance message on my car console. They were fast and very pleasant to deal with. Apparently all my tires are fine. Whatever they did, the maintenance message is gone. They didn't charge me for their time and refused to take a tip. Great experience!

Avoid the Richmond Midas location at all cost. I brought in my 2021 Mazda CX-5, only a couple years…read moreold, for its first brake service. The car had never had any issues before, but after their work it came back damaged and I had to pay almost $1,500 at Mazda to fix their issues caused by them. When I reached out to Midas head office, instead of addressing the problem and reaching out to me, they had the very location I complained about call me. The manager called me and the conversation was extremely frustrating -- he denied responsibility, took no accountability, and was unprofessional and dismissive throughout. I even have an 8-minute recording of the call, including a highlight where he responds to my concerns with "yeah, whatever." So now I've paid Midas for the original service and paid Mazda to repair their negligence, while being treated poorly by both the location and head office. This experience was costly, unfair, and incredibly unprofessional. I would strongly caution anyone against trusting this shop with their vehicle. You might end up paying a lot more than you expect!

Absolutely terrible place ! Car was not starting and they changed the fuel pump without spending…read moreany time diagnosing the issue. It refused to start again the very next day. They changed the battery next, even though the previous one showed 70% life. Car kept giving trouble starting every few days, until I finally took it to a different place and they determined that the issue was with the starter. These guys changed my fuel pump and battery for nothing and did not even try to diagnose the issue.