WARNING DON'T GO THERE - Rude and Unprofessional!
The mechanic who seems to be the owner, Anthony, yelled at me and almost got in a fight with me shaking his fist in my face and screaming: "DO YOU WANT TO FIGHT!".
On Friday July 21, 2017 the engine on my cargo van stopped working, so I had to do an emergency repair. I called several shops, but they were busy. The first one that had available time was Do Most Auto Repairs. As it was Friday and it happened on a busy street, I didn't have time to properly research the credibility of mechanics, so I towed my vehicle there.
When I spoke on the phone with Lily she asked me what was the problem, and I told her that the engine stopped working and it wouldn't start again, so she said we can bring it in for a diagnostic. When we arrived on a tow truck Anthony guided us to park inside the repair stall. After the tow truck left we proceeded with the regular paper work. Anthony asked me about the problem, the fuel type and I said it is Natural Gas, which he repeated "Natural Gas". So he suggested to do the diagnostic for around $100 and even recommended to do a full one (for $180) to which I agreed.
He said it would take him around 2.5-3 hours to do the diagnostic.
So we left the shop.
About 40 minutes later I got a call from Lily saying that they can't service it as the vehicle is CNG (compressed natural gas). We came back to the shop, and Lily said maybe they CAN fix it, which confused us as why would she have called us to come back now saying to wait. Anyway we spoke with Anthony again and at this time he said that he didn't know that the vehicle was Natural Gas and he can't service it, and asked us to take it to another place.
So the truck had to be towed a second time. The biggest part of the towing fee is the minimal hook up fee (around $70). So my girlfriend said that they should have to pay for it as they never mentioned anything about not being able to service it before the previous tow truck left.
After some back and forth conversation/argument, during which Anthony admitted that it was miscommunication and that his English isn't good, so he didn't clearly understand that it was Natural Gas, and he said "SORRY IT WAS MY MISTAKE", but he can't help us now and we have to pay for the towing (a second time) and make space for another vehicle. Lily also admitted that she forgot to ask about the fuel type, but still they aren't going to pay for the towing. Then they started blaming it on me that I was supposed to be the one to tell her about the CNG on the phone without them asking me. Which in my 5 years of experience of driving CNG was never a problem, and if I needed to do a repair any mechanic I went to fixed the issue, so I didn't know that I had to tell that the van was CNG.
I understand that in this situation everybody thinks that he/she is right. However, I didn't loose control and spoke calmly in a normal tone of voice, respectfully trying to find a solution. On the other side, Anthony raised his voice, would NOT listen, repeated the same thingS literally 10 times or more, started shaking his hand in my face while moving close to me yelling "DO YOU WANT TO FIGHT!!!", so I had to step back from him. When we tried to speak with Lily, she yelled at us too, without trying to listen and understand.
Also, my logic is if he can't service some types of vehicles, especially vehicles like cargo vans which are commonly alternative types of fuels, such as Natural Gas, propane, diesel, then why didn't he ask for the registration documents BEFORE the towing truck left. It didn't make any difference to us which mechanic to go to.
You can go there at your own risk, as they seem to have a few positive reviews, but if any issue arises do not expect to be fairly treated. read more
