Our family has purchased over five vehicles from this dealership. No place is perfect, but we feel…read morelike family when we come here. They take the time to learn your needs and wants to ensure your experience is tailored to you. You are going to have sales people that don't know how to do anything but be pushy and you have some that are consulting you thru out the process - I will admit I have had both here. However, it always works out for your best because no matter the personality they all go to bat to make sure you are satisfied. It's greatly appreciated!

Our experience here was okay. I made an appointment to test drive two cars on a Saturday morning…read moreright when they opened. When we got there, both of the cars had been sold but the rep was not aware of it. She was able to find the spare key so I guess they didn't give those to the buyers. I would've liked to be informed that those had been sold before I made the drive, so just make sure to call ahead and confirm because they won't let you know if a car has been sold. We then still tried to make it work and look at some other cars but there was only one on site we wanted to see that wasn't ready to be test driven so we were told we had to wait until Monday to come back and test. Very nice people but they're busy. May not be everyone's vibe.

We bought our new Nissan Leaf here recently, and my wife and I were happy with how everything went…read more Given that there is a low supply of cars now, we knew we would have to wait for our car, but thankfully we were on the wait list for a Leaf for shorter than we expected. We were told around 6 months, but we ended up getting our car after about 3 months. My wife was in communication with them regularly during this waiting time, and they were always responsive and helpful in answering our questions. They honored our request for no add-ons, which we appreciated. Most dealers we talked to have been making add-ons mandatory now because it's easy money for them, with how the market is. Buyers unfortunately don't have much bargaining power right now. But thankfully Leith didn't do that. When we came to pick up the car, Derek, who is the EV specialist, walked us through the details of owning a Leaf, and I appreciated the time he took to explain everything to us, since we were first time EV owners. He was very knowledgeable, thorough, and kind. Compared to other car dealers in the area right now, Leith Nissan was the easiest and friendliest to work with, in my opinion. We felt a lot of the dealers we contacted and visited had a "take it or leave it" mentality and didn't really care much about customer service, since supply is so low and demand is so high. But with Leith, we didn't feel that way, and I appreciated that.

I received a complimentary oil change - Stephanie Elks - Leith Nissan GM is refusing the coupon -…read moreIt does not say Nissan only - I will sue if I don't receive the offer - I made this known to Stephanie and she still is refusing the coupon offer

I have to agree with the ownership and sales being courteous, respectful and professional…read more I went looking for a specific vehicle or two, and truth be told the pictures on the internet, while of those cars, really did not indicate the damage that was on those cars. The pics looked good. The cars, in person, not so much. Of the three cars I looked at, the first smelled so badly of cigarette smoke my bride & I could not stay in it for much more than about 20 seconds before we decided we couldn't take it anymore. In addition, the scrapes in the paint, while seemingly minor, and chewed up rims indicated a car that had been abused by the previous owner. The second vehicle was stored elsewhere and a runner had to go and get it - that took awhile. When we got in to test drive it, there was trash in it on the passenger side (empty soda bottles). The ragtop would not retract and the top of the dash was in pretty sad shape. Driving it, more than appearance, I now knew why it was not moving, at least not moving to my own driveway - the clutch needed to be tightened up - it was clunking every time I pushed the clutch in on the car. The third car was just to see what it was like. I wasn't really that interested in it. The rear bumper looked like it had been detached from the body at some point where the trim came around to the wheel well, and wasn't reattached very well, and the paint job looked like a cheap maaco quick job. All of the cars we looked at could have used a good detailing before we ever looked at them, just to make them more presentable and/or desireable. None of them were clean, and the smoke smell from the first car stayed with me so long I was assuming each of the cars was smelling like smoke until my bride corrected me. No pressure to buy here, the sales staff is not on commission. Either you like what you see or you don't and make your decisions from there. Since I didn't like wahat I saw, I didn't buy, doesn't mean I won't be back to look and potentially to buy. Again, staff is indeed courteous and personable.

dont ever buy a car from that place.we bought a 2014 Kia sorento and it was expensive and so many…read moreproblems with the car.i just paid 400 fixing the oxygen sensors and the car still has many problems.it was a huge mistake buying from the place .i think that was the sixth time fixing the car and still problems.

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

Absolutely HORRID experience. Not only was I lied to about the availability of a vehicle, they sold…read morethe vehicle I had agreed to come and see/purchase one day later, because the salesman, "Raheen" did not inform them he had a buying customer. When asked, his response was essentially "not my problem". Lack of professionalism, lack of care from a dealership that apparently prides itself on communication and fairness. I have records of this agreement, photos, documented plans. These guys not only bombard you with texts from an AI bot, they don't hold their word, and they are not deserving of any business. My name will never be associated with Hendrick, nor any of my family/friends after they hear this. Lack of professionalism in an industry that so often falls short. What a joke company lol.

Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

Had a wonderful experience at Echopark. Not only was the process very smooth and fast, but our…read moresalesman Terry was incredible. Everyone we spoke with was great as well but Terry was thoughtful, honest, thorough and willing to work with us, everything you would want in a car buying experience you name it. Left with a new car and couldn't be happier! Would highly recommend Echo Park to anyone.

if I could give zero , I would…read more I live in Charlotte , NC. I went to their website and followed all instructions to buy online - declined any extras and got an OTD price of 25753. Paid 500 Credit Card Deposit and informed Echo Park I would drive from Charlotte to pick up. OMG - please worst experience in my 50 years of buying cars. Even though I had bought car online - declined all extras I was told that they MUST tell me about all options just in case I didn't understand. Presented me with a price of 33K. After much arguing they finally relented and presented with - a price. which was 700 above - after again back and forth, presented me with another price which did not match my purchases price after again backhand forth and a threat to walk away finally the manager got involved. I presented them with approval from Bank of America for car loan and went to bank to get cashiers check to be told I might as well go out to lunch because it would be a long time before they could finalize the deal because they had just agreed to price. Like WTF - I signed and left my deposit on website. so here we are hour 3 into this debacle. only for me to arrive with check and wait - you got it another 1 hour until someone actually gets back. Now I and my daughter sign tons of papers. Great - then we wait, you got it another hour and I am told we are all set. As I am walking out the door I am told there is a security violation and now I must present my Social Security Card - I'm like dude - I live in Charlotte, here is my REAL-ID from NC that proves who I am. no go. I say forget it give me back my 80% downpayment and screw you. No apology, no thank you , no sincerity nothing, All these guys care about is stuffing extra feeds down your throat. A waste of literally 12 hours.. Avoid like the plague.

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

This company does not stand by their product; BUYER BEWARE!…read moreI bought a 2020 Jeep Grand Cherokee from them about a month ago, and we have put less than 250 miles on it. This week we discovered a pretty major leak in the radiator (i.e. not a new leak), which is going to cost about $2000 to repair. I called them to see if they have any relationships with shops or if there is any other recourse that I could take, and they just left me a message telling me to try a shop that they know of in Cary. I will not be doing business with them ever again, and I would be very careful if you aren't a mechanic or very knowledgeable about the car that you'll be buying from them.

Well after my Hyundai started stopping on me WHILE I WAS DRIVING, and the paint was peeling like a…read moreripe banana, and it hit 130,000 miles, I decided it was time to look for a new vehicle. I have a family member who got their most recent vehicle from Johnson Subaru so I thought I'd give it a chance. Godfrey is a great sales rep, he asked about my budget and what my preferences were. And he worked within those parameters. I wound up purchasing a Crosstrek. It's my first Subaru, but 3 weeks later, I'm pleased with it and I hope it will last me for the next decade. Also props for having a well stocked snack area, comfortable chairs, a quiet room, and good Wi-Fi.

This is a review for the service department…read more Finally, a Subaru dealership that listens! For months, I'd been dealing with a rattling noise in my 2024 Subaru, which other dealerships repeatedly told me was 'normal.' Here, Danny immediately took my concern seriously. He joined me for a test drive, heard the noise, and scheduled a carbon cleaning under warranty, even providing a loaner car. What truly set them apart was their continued commitment and the outstanding communication from my service advisor, Michael. He frequently updated me via text, keeping me informed every step of the way. I'm super impressed and grateful that I was taken seriously. When the noise persisted, they didn't just shrug it off. Instead, they brought in a Subaru field technician for an in-depth evaluation. Although the noise was ultimately deemed within normal limits, their thoroughness means my car now performs significantly better and the rattle is barely noticeable. On top of that, they even fixed a mirror that another dealership had incorrectly installed. This is the level of service every car owner deserves!

Although I did not purchase my vehicle from this dealership.....I always get maintenance done here…read more I can always get an appointment time that is good for me. I can always drop my car off and use their shuttle. The shuttle will provide transportation within 50 miles. The service advisors are always nice and informative. I also like that they will do a complimentary inspection and provide recommendations. This dealership will always be my go to for maintenance for my vehicle.

Can't say enough about salesman Bruce Lee Kim and General Manager Luke LaVoie. Came from another…read moreKia dealer which was a horrible experience. With all the details I had hoped this experience would be better. Not only did they handle my needs with pure professionalism but in the end they actually gave me a better deal than I asked for. I can't remember buying anything where that happened. Love my new Kia Telluride and strongly suggest anyone to connect with these 2 great guys if they want to purchase a KIA