I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

Outstanding service performed today! Natalie Wyno is an exceptional service representative who has…read morehelped me twice now. I have nothing but gratitude and glowing appreciation for how she takes care of me during my visits. She is super polite, very informative, and very knowledgeable of her job. She gives me status updates on my services, and estimated time of completion. She offered to arrange transportation for me if I wanted to go to the gym during the repair. She is just fantastic! She makes me feel like family. Wonderful experience today! I'm going to miss her as this was her last day here at Autopark Honda. Best wishes to you in your future endeavors Natalie and thank you for my experiences with you here at Autopark Honda!

Last Saturday I contacted Leith Nissan about a car I saw advertised. I asked if that exact car was…read moreavailable and I got a message that it was. I made an appointment for 9:30am and Ray was the salesperson who reached out to me. He had the car ready for me to I drive but I had to fill out a lot of paperwork first which was fine because I was very serious about buying THAT car on THAT day and I was approved for the purchase. We took it for a test drive and I liked it but after driving it when we went inside to do the final deal I told Ray I was not feeling excited about that particular car. I asked if they had any other of the same make, model and year. He said he would check and came back with the keys to four others. I found one that I really LOVED and we took it for a test drive and I bought it. Ray was great to work with, really calm and kind. I had a GREAT car-buying experience at Leith Nissan.

I had some strange issues with my wife's 2025 Murano and went in on a very busy Saturday morning…read more Wendy C. in the service department greeted me a smile and listened intently as I laid out the issues and concerns. Due to the amount of time it was going to take, she placed me into a loaner and sent me on my way. Communication with the dealer and Nissan USA was excellent. My car had lots of updates and fingers crossed that all is well. I'm a diehard Lexus guy, but this experience left me with a great feeling that Nissan is truly wanting to do the right thing. Kudos to Leith Nissan for hiring and retaining such fine people as Wendy C. Keep up the great work folks!

Update: Owner resolved the issue. Please read entire review…read more 2 weeks later TMPS alert remains off. So happy Sam the owner voluntarily fixed the problem even if if took over 1/2 day of my time.Based on my overall experience, I would encourage anyone considering purchasing a vehicle from Cary Auto Sales to have a thorough independent inspection and diagnostic scan completed BEFORE paying for the vehicle. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Sunday, I had the vehicle checked by a mechanic. I was told the problem was a defective TPMS sensor in the right-rear tire. What also concerned me was that the vehicle's diagnostic history showed that the TPMS system had previously been reset. I have no way of knowing who performed the reset or why. My mechanic questioned whether the system may have been reset before the sale, but I cannot independently confirm that, and I am not accusing Cary Auto Sales or anyone else of intentionally doing so. I simply found the circumstances concerning given that the TPMS problem appeared immediately after my purchase. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke with Peter, the gentleman who sold me the car. I explained the problem and attempted to give the dealership an opportunity to correct it. Peter declined to provide any service or replace the sensor. Fortunately, the owner, Sam, contacted me personally later Monday evening after seeing my review. Sam apologized that Peter had not offered to address the problem and told me I could bring the vehicle back and that he would have it looked at. I appreciate Sam taking the time to contact me and attempting to resolve the situation and told by Sam the owner it take about 1 hour. Cary Auto Sales brought to a mechanic initially stated there was no defective sensor, but Sam told them to replace it anyway on the rear passenger back tire. Mechanic was truly confused or very incompetent. After the tire repair, the TPMS warning remained illuminated. The mechanic took the vehicle for a test drive and returned stating this car had a special problem and now there was TPMS issue with the front driver's-side TPMS sensor would need to be replaced. Luis and the mechanic continued working on the vehicle. By approximately 1:20 PM, several hours had passed. The mechanic took the vehicle for another drive, and I was then told that the sensor appeared to be functioning intermittently. The mechanic obtained a diagnostic/code-reading device, connected it to the vehicle and performed additional testing. Afterward, I was told that the TPMS system was now functioning and that the front driver's-side sensor no longer needed to be replaced. I appreciate that Sam ultimately made an effort to address the problem, and I appreciate the tire repair being provided at no charge. However, I remain concerned because the vehicle had a history of TPMS resets, the warning appeared immediately after purchase, and the diagnosis changed several times before the system was ultimately declared fixed without replacing the sensor. Overall, my experience with Cary Auto Sales has been mixed. I was very disappointed that Peter initially refused to help when I reported a problem only two days after purchasing the vehicle. I do give owner Sam credit for contacting me, apologizing and ultimately making an effort to resolve the issue. However, the repair experience itself was lengthy, confusing and raised additional concerns for me. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Sunday, I had the vehicle checked by a mechanic. I was told the problem was a defective TPMS sensor in the right-rear tire. What also concerned me was that the vehicle's diagnostic history showed that the TPMS system had previously been reset. I have no way of knowing who performed the reset or why. My mechanic questioned whether the system may have been reset before the sale, but I cannot independently confirm that, and I am not accusing Cary Auto Sales or anyone else of intentionally doing so. I simply found the circumstances concerning given that the TPMS problem appeared immediately after my purchase. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke with Peter, the gentleman who sold me the car. I explained the problem and attempted to give the dealership an opportunity to correct it. Peter declined to provide any service or replace the sensor. Fortunately, the owner, Sam, contacted me personally later Monday evening after seeing my revie

Do not buy a car from here! They make the car look nice but underneath it's bad. This place is a…read morescam go anywhere else.

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

Raheen F. Is the best sales consultant I have ever had. I came from out of state, he picked me up…read moreat the airport ( he didn't have to, but he said he wanted to make sure I had a great experience.) He ensured my finance appointment was stress free, and my purchase was fast and fun! Raheen I can't tell you how happy I am that I had you as my sales person, you made this experience the best I ever had, and I thought that I had excellent experiences, but you went above of all the excellent ones. Thanks you for listening to my little requests and getting the car ready for me! THANK YOU for being awesome, superb, and kind! Please extend my gratitude to Mohamed and Clay! You all provide the best service!

Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

I paid a $500 deposit to lock in a price, only to be hit with bait-and-switch surprise fees at…read moresigning. The car smells like a neglected gas station bathroom, even though I ozoned it, replaced the cabin filter, and bought an odor neutralizer. The engine had spray gunk all over it, there was clumped goop in the door pockets, stained seats. and sticky residue on the windows and tires. They didn't give me a physical key and it cost me $300 for a locksmith visit. The trunk works when it feels like it, and the glove box lighting module is shot -- or something worse. They immediately sold my contact info, and I've already been hit with a predatory "insurance replacement" scam. And weeks later, they still haven't processed my paperwork with the DMV so I can transfer my plate from my other car.

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

I was testing a 2014 Lexus LS 460 (beige, 130K miles) and was working with Josh…read more.. I asked him if there were any known issues and he said NO as they inspected the car in the nearby shop! Then I made a PI (payed $100) and found a water pump leakage (very old, with lots of white-pink spots, so who knows what other damage was caused to the engine). I also found an AC compressor leakage. Both repairs are expensive (~$2.5 - 3K total). Also the break-pads wear was~70% (not critical but needs attention due to the car weight). I mentioned all that to Josh and he said it is OK and the car is still in a good condition (means they did not do the inspection at all as the leakage was obvious or he NEW about the leakages)! I asked for the discount to repair out-of-pocket but he denied! (they will definitely sell it to some one else who is unaware...)

I recently (8/3/26) purchased my "6th." Subaru. Needless to say, I've interacted with multiple…read moredealerships and staffs. I have never written a review until now, but the experience at Johnson's Subaru, Cary was by far the most outstanding in every aspect! Sales associate 'Marlon Green' was a warm, friendly, and extremely accommodating individual. The finance person, Evan Ruggiero, put the icing on the cake. All in all, my experience was above 100% positive! The dealership was welcoming and their 'facilities' were pristine. BEST PRICES IN A 200 MILE RADIUS! I drove 3 hours and 12 minutes to get there and obviously, I'm thrilled with all aspects of my transaction. I would encourage anyone in the pursuit of a Subaru to definitely go to JOHNSON'S CARY SUBARU!!

If purchasing a vehicle from Johnson Subaru please DO Not purchase their 3rd party warranty…read morethrough JA Insurance. I was told bumper to bumper mechanical coverage. However when need Tire Pressure Monitor Sensor replaced I was denied bc says a battery failure however a TPMS is one assembly cannot just replace battery. Therfore this should be covered. Majority 99% of warranty companies cover this part bc they acknowledge the TPMS is 1 assembly andcannot just replace battery. I called JA insurance rep was rude when I asked to speak to someone else said I could hang up, call back and maybe I would get someone els. JA insurance has terrible customer service who don't listen and become rude if you challenge their reply. I am surprised that a quality reputable company such as Johnson Subaru of Cary aligns themselves with a 3rd rate warranty company. if You want a quality 3rd party extended warranty company Please Do Not purchase through Johnson Subaru of Cary for they promote JA insurance There are quality extended warranty companies available. But Not JA Insurance Advantage Care extended Car Warranty.

**UPDATE: The service manager reached out to me and we are…read moreall set now. There was a misunderstanding. I appreciate their concern about taking care of their customers. Good experience afterall!! I bought a 2022 Mazda cx5 in February 2026 from this dealer. The deal came with a promise that the car was checked out completely and everything worked. I also had six oil changes included. I called Tami in August to set up the oil change and mentioned the rear wiper blade was faulty and didn´t remove water. She said she would have that taken care of during the oil change. I came and met the lady in the service department and she said she had to check with her boss about the blade. The boss said was I outside the six month window?? and they wanted $$ to replace the blade. Feb-August is six months! I will never buy a new or used car from these people. Bait and switch. Sandra Walker

I had a great experience working with Sanchez at Hendrick Kia of Cary! He was professional,…read moreknowledgeable, and made the entire process easy and stress-free. He took the time to answer all of my questions, was never pushy, and genuinely made sure I was comfortable with my decision. If you're looking for someone who is honest, helpful, and truly cares about his customers, I highly recommend asking for Sanchez at Hendrick Kia of Cary. Great experience from start to finish!