I love these guys. They're honest and they do good work. That's rare when it comes to mechanics. These guys will be totally honest with you even if that means they lose money on lucrative repairs or replacements that they could otherwise try to convince you that you need. You have to respect that. I've taken 3 cars to these guys over the years and have been consistently impressed with how awesome they are. Thank you! read more

I had City Autoworks replace my timing belt, water pump and spark plugs. After calling five businesses in the Raleigh downtown area, they quoted the lowest price and were also willing to take me to work after dropoff and pick me up from work after completion. They also accepted credit cards and were able to get everything completed within a day. Chris was very friendly over the phone and gave me a quote on the spot. They did everything they promised. The process was effortless. Everyone there was very professional and friendly. I'll probably go back to them the next time I need maintenance performed on my car. read more

Hi Yelp, I had a great experience with City Auto back when they were at the previous location. Ross worked with me through the whole process. I had two rear blown shocks in my Avenger. He allowed to me to bring in my own performance shocks and springs. And just charged me labor. One of his mechanics, Paul, is replacing a head gasket. I would do it myself but City Auto offers a warranty. read more

Done business with them a few times since moving to Raleigh in 2011, services ranging from annual car inspections to new alternator. Trustworthy mechanics are hard to come by, these guys give prompt, quality service and run an honest business. Highly recommend. read more

ROSS TOLD ME I NEED A NEW MOTOR IN MY 2002 HONDA CIVIC BUT I AM ABSOLUTELY 100% CONVINCED THAT MY CAR WAS NEVER EVEN LOOKED AT. I stopped by City Auto Works a few weeks back and talked to Ross. I explained to him that I had been to three other area mechanics trying to determine an overheating issue in my 2002 Honda Civic. The three previous mechanics had replaced various parts (two thermostats, two water pumps, a cooling sensor, and fan switch) and each of them told me three different things as to what was wrong with my car (nothing, radiator, head gasket). Ross explained that they were Honda specialists and that based on my explanation that it sounds like the head gasket (the car will not get hot if I drive the car around town, but as soon as I get it out on the highways at speeds over 70, the car will overheat when I get off of the highway, or come to a stop) . Since I didn't have the money for a repair like that I told him I would be back On Wednesday, July 20 I stopped back in to talk with Ross and asked if he could look at my car Thursday or Friday. He said to bring it in Thursday morning. I had also explained to him that I had a chemical head gasket test on my car that was "inconclusive" and that I wanted to have a pressure test done to determine if it truly is the head gasket. I also told him that since I had last stopped by several weeks ago, the car had not overheated at all. He said he would run some tests and let me know a couple options. I was feeling pretty confident that this issue would be resolved by the end of the day. Well, when 5:30 rolled around I decided to go up to the shop and find out what the situation was. I found it very strange that no one had called me, but willing to give them the benefit of the doubt. When I got there, three of the guys who work in the shop were all standing outside. I told them I drove the Honda Civic and that I had not been contacted regarding the status. Not one of them knew what I was talking about and asked what I brought it in for. They went inside and called Ross, who was on his way back to the shop. Then, all three of them walked over to my car (that was suspiciously parked in the exact same place) with a bottle of coolant and popped the hood. At this point I was under the impression that they had not gotten to my vehicle that day, which really would not have been a big deal since I have another car. When Ross pulled up, he failed to apologize for not calling me and told me that since the coolant was low and there was no leak that it must be exiting through the tailpipe and instead of recommending replacing the head gasket that I should PUT A WHOLE NEW MOTOR IN. Dumbfounded, I asked him why no one had called me about my vehicle and his response was that he has been off of the premises for the last 4 hours helping another person (terrible excuse). I asked him why none of the guys knew the situation with my car and he told me because he looked at it. Honestly, he is the cleanest mechanic I have ever seen. All the other guys were hot, dirty and greasy like they had been working hard. Ross didn't seem to look like he had touched a car. When I asked him about the head gasket test he said that there really is no definitive test to determine if I had a blown head gasket, but did not say whether he conducted the test I specifically requested. My frustration was building at this point. When I asked him if he drove my car, his response was that he drove it around town and it did not get hot, after I SPECIFICALLY told him that the car can drive around town all day long but it needed to get up to high speeds to overheat. I told him that none of this was making sense and that I didn't understand how my car had not acted up for weeks and now he is telling me to put a new motor in my car. HE THEN PROCEEDED TO YELL AT ME, 'LOOK, DO YOU WANT MY HELP OR NOT! IF YOU WOULD BE QUIET FOR A SECOND I WOULD EXPLAIN TO YOU WHAT'S GOING ON." I calmly told him that he and I could go inside and I would give him the $82 I owed him for looking at my car and the guys could go ahead and close the hood because I was going to take my car someplace else. HE THEN SCREAMED, 'YOU KNOW WHAT, I DON'T WANT YOUR MONEY. GET OUT OF HERE AND DON'T COME BACK'. Then he stormed inside. One of the guys came over to me and apologized for his behavior and the others looked truly embarrassed. Then when I got in my car I noticed that there was no paper floor mat and the radio was blasting on the same channel as when I dropped it off. In my many experiences, the mechanic ALWAYS turns the radio off. I am truly convinced that this guy told me I need a new engine based on the information I had already provided him and that somehow my car slipped through the cracks and never got looked at. THIS GUY WAS TRYING TO TAKE ADVANTAGE! BEWARE! read more

Outstanding customer service and prices. Ross and his team are amazing and I'm extremely grateful customer service still exists.

Received information from Leith Honda in May 2012, that my 2000 Honda Accord needed a new engine, and that engine replacement would cost $5000 to repair. Contacted City Autoworks in May 2012 and spoke with the owner (Ross Smith). Ross advised me that I indeed needed but he would be able to perform the service for approx $2000.00. I had Ross provide me with an estimate at that time regarding approximate cost to repair engine. In August 2012, I contacted Ross to inform him that I was ready to have my engine replaced and wanted to set up a time to drop off car. We discussed dropping the car off on Aug. 2nd. It was at that time Ross stated the repair job would take a couple of days. I said ok. I received my car back on August 6th and paid Ross (in full) $1700.00. Ross told me there was a 1 year warranty on all of his part and service and the receipt also indicated his warranty policy. That same day, immediately upon receiving my car back, there was a leak within the car. I took the car back to Ross and he fixed the leak. On October 11, 2012 at 5:44 p.m., my check-engine light came on. I check the oil level in the car to find out there was no oil in the engine. I added 4qts of oil and contacted Ross to inform him that there was no oil in my car. Ross instructed me to bring the car back into the shop and he would look at it. I dropped the car off at City Autoworks on October 12th in the morning. I contacted City Autoworks for updates regarding the status of my car on: * Friday, October 12th - @ 919-526-4500 * Saturday, October 13th - @ 919-526-4500 * Monday, October 15th - @526-4500 * Tuesday, October 16th - @ 919-526-4500 When I picked up my car, Ross said he wanted me to bring the car back in 500 miles so that he could check the levels on the car. I told him I would. Upon 600 miles of driving, I contacted Ross on Monday, November 12th, 2012 to set a time to have the car looked at. He told me I could bring the Honda by at any time. Ross looked at the car on November 13th 2012. Upon his review, he determined that the oil levels had indeed decreased. It was at this time that I also mentioned that white smoke was coming out of the tail pipe. Based upon these two facts, Ross determined that I needed a new engine. We agreed that December 4th would be the best day to bring in the 2000 Honda Accord. I dropped off my car on December 5th. Checked on the vehicle on Dec. 7th. Ross told me that my vehicle would be ready on December 8th. I contacted Ross on December 8th at noon; he did not answer my call. I drove to his shop to which I found him sitting at his desk. I asked Ross what time would my car be ready and he told me it would be ready at 5pm. I showed up at 4:45pm to discover the shop was closed and Ross had left for the evening. I called Ross and asked how everything was going and he commented, "We're almost there. Just a little more work to do". To which I commented, "That's funny, I'm at your shop and you are not. So what exactly are you doing?" We began to argue and he stated he would be at the shop in 30minutes. We waited 30 minutes and he never showed up. I went home and received a call from Ross stating he was going to test drive my car and if there were no problems, I could come and pick up my car. He called back in 15 minutes and informed me I could pick up my car. I requested that he provide me a receipt of the work performed and he said he would. I picked up my car that evening, and looked at the engine the next morning. I discovered: * It was the same engine (checked the serial numbers) * Leaves were still on the engine * The car was still blowing white smoke and * The battery cables had never been removed Based upon my conclusion, Ross held my car from Dec 5th - 8th and did not perform any work nor did he replace the engine as he promised. I text Ross on December 9th, to inform him I was pursuing court proceedings and wanted my money returned to me. read more