Update: Owner resolved the issue. Please read entire review…read more 2 weeks later TMPS alert remains off. So happy Sam the owner voluntarily fixed the problem even if if took over 1/2 day of my time.Based on my overall experience, I would encourage anyone considering purchasing a vehicle from Cary Auto Sales to have a thorough independent inspection and diagnostic scan completed BEFORE paying for the vehicle. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Sunday, I had the vehicle checked by a mechanic. I was told the problem was a defective TPMS sensor in the right-rear tire. What also concerned me was that the vehicle's diagnostic history showed that the TPMS system had previously been reset. I have no way of knowing who performed the reset or why. My mechanic questioned whether the system may have been reset before the sale, but I cannot independently confirm that, and I am not accusing Cary Auto Sales or anyone else of intentionally doing so. I simply found the circumstances concerning given that the TPMS problem appeared immediately after my purchase. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke with Peter, the gentleman who sold me the car. I explained the problem and attempted to give the dealership an opportunity to correct it. Peter declined to provide any service or replace the sensor. Fortunately, the owner, Sam, contacted me personally later Monday evening after seeing my review. Sam apologized that Peter had not offered to address the problem and told me I could bring the vehicle back and that he would have it looked at. I appreciate Sam taking the time to contact me and attempting to resolve the situation and told by Sam the owner it take about 1 hour. Cary Auto Sales brought to a mechanic initially stated there was no defective sensor, but Sam told them to replace it anyway on the rear passenger back tire. Mechanic was truly confused or very incompetent. After the tire repair, the TPMS warning remained illuminated. The mechanic took the vehicle for a test drive and returned stating this car had a special problem and now there was TPMS issue with the front driver's-side TPMS sensor would need to be replaced. Luis and the mechanic continued working on the vehicle. By approximately 1:20 PM, several hours had passed. The mechanic took the vehicle for another drive, and I was then told that the sensor appeared to be functioning intermittently. The mechanic obtained a diagnostic/code-reading device, connected it to the vehicle and performed additional testing. Afterward, I was told that the TPMS system was now functioning and that the front driver's-side sensor no longer needed to be replaced. I appreciate that Sam ultimately made an effort to address the problem, and I appreciate the tire repair being provided at no charge. However, I remain concerned because the vehicle had a history of TPMS resets, the warning appeared immediately after purchase, and the diagnosis changed several times before the system was ultimately declared fixed without replacing the sensor. Overall, my experience with Cary Auto Sales has been mixed. I was very disappointed that Peter initially refused to help when I reported a problem only two days after purchasing the vehicle. I do give owner Sam credit for contacting me, apologizing and ultimately making an effort to resolve the issue. However, the repair experience itself was lengthy, confusing and raised additional concerns for me. I purchased a 2014 Toyota Avalon Limited from Cary Auto Sales and paid cash for the vehicle in full. Unfortunately, the same day I took the vehicle home, the tire-pressure monitoring system (TPMS) warning began flashing and malfunctioning. Sunday, I had the vehicle checked by a mechanic. I was told the problem was a defective TPMS sensor in the right-rear tire. What also concerned me was that the vehicle's diagnostic history showed that the TPMS system had previously been reset. I have no way of knowing who performed the reset or why. My mechanic questioned whether the system may have been reset before the sale, but I cannot independently confirm that, and I am not accusing Cary Auto Sales or anyone else of intentionally doing so. I simply found the circumstances concerning given that the TPMS problem appeared immediately after my purchase. I contacted Cary Auto Sales on Monday, only two days after purchasing the vehicle, and spoke with Peter, the gentleman who sold me the car. I explained the problem and attempted to give the dealership an opportunity to correct it. Peter declined to provide any service or replace the sensor. Fortunately, the owner, Sam, contacted me personally later Monday evening after seeing my revie

Do not buy a car from here! They make the car look nice but underneath it's bad. This place is a…read morescam go anywhere else.

Incredible service, prompt, extremely knowledgeable and friendly, and all at a great price. Would…read morehighly recommend

Very efficient and very fair. Jimmy is a terrific mechanic and is willing to help whenever he can.read more

I had a good experience here with a service appointment. I took my car in on a really busy…read moreSaturday, which I don't necessarily recommend (there were atleast 20 cars ahead of me and they close early in Saturdays). However, even though there were many cars ahead of me, the service technician did his absolute best to make sure that I got my car back the same day. Kudos to him for going above and beyond to meet my needs. I also like the fact that they provide Uber service within a few miles if you live close by. They had a driver drop me off at home and later pick me up when my car was ready. This was especially important to me because I didn't have anyone to pick me up at that time and it worked out well for my schedule.

Outstanding service performed today! Natalie Wyno is an exceptional service representative who has…read morehelped me twice now. I have nothing but gratitude and glowing appreciation for how she takes care of me during my visits. She is super polite, very informative, and very knowledgeable of her job. She gives me status updates on my services, and estimated time of completion. She offered to arrange transportation for me if I wanted to go to the gym during the repair. She is just fantastic! She makes me feel like family. Wonderful experience today! I'm going to miss her as this was her last day here at Autopark Honda. Best wishes to you in your future endeavors Natalie and thank you for my experiences with you here at Autopark Honda!

Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

First, let me inform you all that Cary Imports was purchased two years ago by the current ownership…read moreled by Hudson Weaver. So all of these negative reviews from 2023 and earlier are irrelevant. Second, if you have been shopping for a pre-owned car lately you will have found dealers, locally and out-of-state, with doc fees approaching $1000. Additionally, they charge nonnegotiable fees for services like interior conditioning and paint enhancement...adding another $1000 to the final, out-the-door price. Yesterday (8/13/2026), I went to Cary Imports to look at two cars that I had found online (Cargurus). I had no idea what to expect. Fortunately, I found a neat, well run business offering clean, high-quality used cars owned and managed by a friendly, affable young man who is there to provide an exceptional car buying experience. Both cars I tested were very clean, well maintained, and fully documented. The price I paid for the car I bought was the price listed on Cargurus, which included the $499 doc fee. The appropriate taxes and license, registration, and title fees were calculated and added at closing. That's it. It was an enjoyable, satisfying experience and one that I can heartily recommend. It was almost fun! Thanks, Hudson!

great buying experience! I came from out of town to buy a car that I had not seen in person. The…read morenew owner of Cary Imports took the time to walk me through the process.

Great experience. I went over just before closing and test-drove a car, and was happy that they did…read morenot get in a hurry. I bought that car after having a mechanic check it out the next day, and when I returned to get it today it was newly washed. They even replaced the battery in the remote, and this was after I gave them my check yesterday. I would recommend this place. My wife and I felt we were treated with respect and care. Thanks Jay.

Dealership holds onto title and other paperwork until last minute. Paid cash for a vehicle over a…read moremonth ago and they still haven't sent paperwork to DMV. Receptionist stated that was dealership policy and her tone and mannerisms made me feel like she didn't care. Would not, will not recommend or purchase a vehicle from dealership. Once they get your money customer service is nonexistent.

Best place to shop for a vehicle. You will be treated right. Edna, Ricky, Sal and Kody are the…read morebest. They also have awesome mechanics. If you Need a vehicle try here first, you'll be glad you did.

Just stopped in without an appointment after seeing a car on the website. Steve was very welcoming…read moreand professional even though he was busy with another customer. After a test drive, we came to agreement on a price and made the purchase and took home the car. We felt like we got a good deal on a really nice used car from a fair and honest local business owner.

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

I paid a $500 deposit to lock in a price, only to be hit with bait-and-switch surprise fees at…read moresigning. The car smells like a neglected gas station bathroom, even though I ozoned it, replaced the cabin filter, and bought an odor neutralizer. The engine had spray gunk all over it, there was clumped goop in the door pockets, stained seats. and sticky residue on the windows and tires. They didn't give me a physical key and it cost me $300 for a locksmith visit. The trunk works when it feels like it, and the glove box lighting module is shot -- or something worse. They immediately sold my contact info, and I've already been hit with a predatory "insurance replacement" scam. And weeks later, they still haven't processed my paperwork with the DMV so I can transfer my plate from my other car.

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

I was testing a 2014 Lexus LS 460 (beige, 130K miles) and was working with Josh…read more.. I asked him if there were any known issues and he said NO as they inspected the car in the nearby shop! Then I made a PI (payed $100) and found a water pump leakage (very old, with lots of white-pink spots, so who knows what other damage was caused to the engine). I also found an AC compressor leakage. Both repairs are expensive (~$2.5 - 3K total). Also the break-pads wear was~70% (not critical but needs attention due to the car weight). I mentioned all that to Josh and he said it is OK and the car is still in a good condition (means they did not do the inspection at all as the leakage was obvious or he NEW about the leakages)! I asked for the discount to repair out-of-pocket but he denied! (they will definitely sell it to some one else who is unaware...)