Arggh. This one is tough because I just left working there. Don't want to be prejudiced here. In any direction. But here's the previous customer/recent insider perspective.
Before I worked there, I really liked TMac (yes, what it is called now) but I had to take down the positive reviews when I became an employee six months ago (per Yelp terms of service).
Now, I can write it up as I am no longer an employee.
First, one of the better (great? cool? not sure the English major way to say this) mgt that I have experienced in my resto life (leave corp America and bounce around a bit and start working as a bartender/server...you learn the degrees of difference in this business) for one very big example- while closed for the remodel . . . servers were compensated for that period, as I was. But I was on medical leave after breaking my face, so they didn't have to do that. Also, mgt in general was great, but it did get a skosh too corporate for me, solid overall. Awesome sauce - I mean queso. Which leaves me to the food part of this review.
The queso rocks. I guesstimate that I had (sold to?) 85% of my tables get it. That good.
The quesadillas are awesome. I like the steak best but - one thing I loved about working there is that the policy is . . . make the guest (never a "customer") happy, in any and every way we can. To wit: I found a way to get a vegan customer to get a veggie one- no cheese, add extras like tomato and make sure extra mushrooms and black beans.
Don't even get me started on the Chicken Fingers of Goodness. Three large,delicious pieces of all natural, hormone free chicken. Fried but so good.
The nachos....please, y'all. I only had one guest ever finish the whole order and I was so impressed. They are that big. I prefer the chicken version but the ATW (with seasoned beef and chili) are very popular - and yes, though it is kinda annoying for your server and the kitchen, you can get any/all ingredients on the side.
The steak philly (chicken philly is not as good) and the chicken Swiss sandwich are super, as is the Cobb Salad. The burgers are ok but not I-must-have good.
Also- any server should tell you that almost any item can be omitted or substituted. But there are exceptions . . .Onion is one specific example - cannot be removed from the salsa, the queso, or the chili.
Since the remodel, which I loved and still love- the place is beautiful - but there have been issues. Kitchen issues, bar issues, staff issues - even equipment issues (that Sat when the TVs went down smack in the middle of the first weekend of football totally sucked). BUT- the effort has been made and, I believe, will continue to be.
The kitchen staff works hard (when have you been hollered at by seven or more people about that order you need? when have you hand-washed a ton of dishes and remained basically calm?). The servers (mostly) work hard. The bar and Management definitely works hard. We are also held to specific standards,behavior and even mystery shopping reports.
Some customers are more patient and understanding than others- whether it's too long on wings at a weekday lunch, or a beer undelivered on a Saturday game day. All of that is worked to make improved, better, or - not happen at all - every time.
So, bottom line?
4* stars for food when it is done right.
2-3* for timing of food and drink service when it gets busy.
1* for parking (but I'm kinda joking bc this is not TMac's fault)
5* for the new roasted wings and flatbreads (seriously, try the roasted, my fave is lemon pepper and the bbq chicken fbd is great).
*7 stars for mgt and company effort.
*19 stars for the fries I always want to steal from a guets's plate
*10 stars - WAIT!- did I not mention the 96 beers on tap, Thu pint night (keeper glass) and options like Dogfish 120 when no one else had it?
Yeah, I may not be part of the family any more....but overall, it's good stuff. read more